Visions Electronics Reviews 309

Absolutely NO WAY of reaching the company.
Even email are ignored. (4 and still waiting).
I am owed over $500 which i doubt I will see.
IGNORANT operation.
Good at ONE thing.... Ghosting.

Ordered an "OPENBOX" stereo for my car from the website, with no information on the website as to what open box even meant. I was shipped a used stereo that had a dent in the corner, submitted a support ticket immediately to try and process a return, got a couple follow-ups to send photos of the damage before complete radio silence. Haven't gotten any emails in 2 weeks, I've tried to call a couple times and the wait times are egregious. Not possible to return to a store location in person either. Very frustrating experience, if you are reading this you should only buy from a physical visions electronics location because processing an online order return is a nightmare with the current support ticket system

Absolutely horrid company with possibly the worst customer service I've ever seen. Ordered an open box 100 inch TV for Black Friday and although other items from my order were delivered, this has gone missing and we're about a month and a half out from placing the order. They don't answer their phone line, literally have taken up to two weeks to reply to my online ticket, I actually can't believe a nationwide Canadian company can have this level of customer service. Thank heavens for credit card disputes, although now for me to try to buy the TV again it'll cost me $1k more than the sale price I bought it for, so that's fun. NEVER SHOP HERE.

Ok so I ordered two “open box”set of jl audio component speaker set.first one arrived no issues looked like new unused,so no issues.second set took over a month to arrive.what I received was someone’s used and abused junk.the set arrived with out inner packaging;no hardware,no literature and the brackets for mids are broken and the tweeters have purple paint on them.i got a bunch of what im guessing are broken plastic pieces from what ever car or boat these were used in.scratches all over everything in others words just complete garbage.so I sent pictures waited a week for a reply sent multiple emails finally phoned today waited 20 minutes to speak to a lady who ultimately said that I have to deal with the stupid Gia lady who sent me emails asking for more detailed pictures.so now they want me to wait once again before making a decision.and instead of taking my suggestion of sending back to a close store 600kms vs 4900 kms they have refused.i did order another two sets of speakers from them but it will be my last time dealing with them period.

I would give a zero star rating if it was possible... This company has been horrible to deal with.

Visions Electronics received my order December 1 online and after 15 days had not shipped it. After contacting them several times I finally got one e-mail saying they had shipped the item December 17 ..or at least created a shipping label.. upon checking with Purolator, the courier that was to be used, the package has never been handed over. Visions has had my over $900 since December 1 and I can't get a hold of anybody. Do not buy anything from this company as they are terrible to deal with.

So I have given 2 1 star reviews and they dont show up on the items. They won't accept 1 star reviews which means their their write a "review" is a scam!

They Never call back when you leave a message. And also been waiting 6+ months for a refund that I paid insurance on

Its alright, they have some promotions its worth checking out occasionally. Wait a moment, they didnt honor the promotion today for the charger with phone. Cool. I guess thats on me for not double checking the receipt and assuming the current promotions are known so I paid more than planned with the more expensive item added. Anyways, Pro tip-dont actually physically go into the store unless you have too. Order online so that you can get the in store pickup bonus. If you go into the store and what you want is out of stock they will order it and you will need to go back to the store to pick it up, but you dont get in store pick up bonus. So skip the middleman. Yeah yeah, stores like to nickle and dime us so no surprise but keep it in mind. Dont physically go into the store if you want to make your dollar go further and still wish to support a local big box store rather than Amazon, etc. You will more likely get what you want if you skip the sales staff and do it yourself.

I placed an online order to pickup in store. The in-store demo of this TV was poor quality so I attempted to cancel the order in store. The in store representative said that because I ordered using PayPal they couldn't cancel and I had to do it online. So I attempted online to cancel. I did an online cancelation and almost 2 weeks later it's still waiting to be picked up and not canceled. There is still a hold on my card for this item as well. There isn't an online customer service number to call, so I've had to contact paypal in attempt to get this canceled. I can only imagine what would happen if you had an issue with a damaged product with them. I won't be doing any large purchases with them in the future.

I wasted my time driving across the city to pick up my order at a Purolator pickup location. I was unable to retrieve my order as all I was given was the tracking number, which apparently is insufficient. I attempted to create a Purolator account and it still didn't give me the pick up option I needed. What a total waste of time. Not impressed...

Absolutely garbage online store. I ordered a phone case and screen protector, both orders were shipped separately. Screen protector took forever to get here and the company Purolator wouldn't deliver to my townhouse! Had to request visions to pick it up. Phone screen wasn't even shipped and the GM of Visions just got back to me today saying it was lost in transit! Never shopping with Visions again, nor do I recommend anyone else do

I bought a camera online, paid for expedited shipping on 30 Nov, this was suppose to be a Christmas present for my daughter.
Now, two weeks later, there is no sign of the purchased item. When I log in to check the order, the status is "on hold", submitted an online ticket, no answer. Tried to call yesterday, been on hold for 30 min and the line got cut off. Finally got through on the phone line today, the agent told me that the item I purchased was a 'special item" and it is a final sale and with no refunds, further more, I have to wait 4-6 weeks because they "sold" it to me while not having it in stock.

Their return policy is terrible and their customer service is reminiscent of used car salesmen. They'll say whatever to get the sale and then you can read on the receipt the actual terms aren't' what they said.

This is worse company I see in my life about costomer service and delivery
I was buy tv and go pick up from store they give me gift card but its 0 balance
And I informed to vision email wild ago but no one responded
Also last week I buy ps5 online and I choose delivery options but dosent tell me estimated time for delivery and after week no any update also I try to contact by email or phone to the vision costomer service but no response

Picked up an online order this morning. I have never walked into a more unwelcoming store. Wow. Went to the desk and told a middle aged guy there what I was there for, I felt I was at the NY subways. Like I was bothering him. Then he handed me my card he said “it’s only good for 30 days, so don’t forget” the tv was put on the floor at my feet and that was it. No thank you, merry Christmas, or even have a good day. Moral there stinks. West Edmonton location. Makes me really want to rush back there.

Their customer service is incompetent/incomplete. You can not call and talk to a real person. They lie about this option and make you wait hours to get no one. Calling them endlessly over and over every 15 mins to have them hang up on you to start over. E mail service is just as bad but waiting days for a reply.

Don’t be fooled by their five star reviews. Volney works for this company. A simple google search shows that he is an online sales manager for Visions Electronics. His reviews hold no value as he is more than likely incentivized to leave 5 star reviews.

Worst experience buying a product ever, guy smelt like literal shit should have trusted my gut but I went back and bought a samsung QLED. There was only one feature that I was ultimately wanting, which was 120 FPS. Well this shit smelling guy told me this 50" QLED was 120 FPS. I bought it it was on for a decent deal. I was happy until a few months later when I actually starting using my TV and realized it only went up to 60 FPS. Did some googling and found out my model of tv had 120 FPS but only 55" and over. Now they won't return because they said its past the 2 week return mark. The salespeople there work off of commission and I felt like this guy lied just to get me to buy a tv because he wanted more money.

Some of these reviews on here are hilarious. If you break the item you purchased or are out of warranty policy, of course you won't get a refund lol. VISIONS has been great I've shopped there for years and never had a problem. Their staff are actually trained properly and know what they are talking about when you want to discuss electronics, which is refreshing.

Horrible experience with their customer service team. I have been waiting over a month for my order and they won't let me cancel.