I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more
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Review summary
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Reviews shaping this summary
Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on pr... See more
I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more
Great Customer service I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!
Company details
Written by the company
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Contact info
Via Pozzillo Zona Ind. Ponteselice, 81100, CASERTA, Italy
- support@vistaexpert.it
- vistaexpert.it
3.9
Great
875 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value
Great value - half the price of the same frames bought elsewhere. I was worried they would be fakes but they're not and I'm delighted!
October 12, 2025
Unprompted review
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trustworthy fast delivery
September 9, 2025
Unprompted review
Terrible company
Terrible company, who send out poor glasses and then when you complain and return them, threaten you. Then when glasses are returned only offer a partial refund due to issues you reported on delivery.
Buy from them at your risk!
(And I did complain and you threatened me to remove my review)
September 1, 2025
Unprompted review
Reply from Vistaexpert
Dear Ben,
We are sorry for your experience. Please be assured that every return is handled with the utmost care and subjected to a thorough inspection by our quality department.
In the case of your return, our quality department found scratches on the lenses; for this reason, in accordance with our return policy, it was not possible to issue a full refund. As stated in our Terms and Conditions, in the event of receiving a non-compliant product, it is essential to contact Customer Service immediately to report the issue; in your case, we did not receive any email notifying us of the problem.
Regarding your comment about reviews, we would like to clarify that we do not have the ability to remove them independently: reviews are free, and our customers’ feedback is always appreciated, as it helps us improve our service.
We hope we have provided you with all the necessary information and remain at your disposal for any further clarification.
Kind regards,
Vistaexpert Customer Care Team
Very bad service
Very bad service, doesn’t update the stock of the web pag, i ordered a prada sunglasses and then the next day received the message that wasn’t in stock and now i’m waiting for refund, whis is gonna take yp to 7 days
October 6, 2025
Unprompted review
Reply from Vistaexpert
Dear Sebastian,
thank you for sharing your experience with us. We’re sorry for the inconvenience you encountered and would like to clarify that, at the time of purchase, it was indicated that the product was not available for immediate delivery, with an estimated shipping time of about 8 working days.
Until the order is shipped, we always give our customers the option to cancel it, as you chose to do. We therefore immediately processed your refund, which will be credited within the standard technical timeframe (usually within 7 days).
We remain at your disposal for any further information and hope to serve you again in the future with a better experience.
Kind regards,
Vistaexpert Customer Care Team
Despite the “free shipping” advertised…
Despite the “free shipping” advertised AND the receipt showing my final payment, I was contacted days later by the shipping agency (UPS) requiring a $60 import fee. The website needs to do a MUCH better job of informing buyers of this, as a fee of this size makes the glasses I bought the same price as if I had bought them from a local retailer. When I contacted the company about this fee, which I considered to be part of the shipping process, they directed me to a small blurb somewhere in their website that says customers incur import fees. As someone who does not make many international purchases, this is not something I’m generally on the lookout for. If a company says “no shipping” and my final payment is received, I’m not expecting the delivery people to require additional fees. This information needs to be on the purchasing page, perhaps with a check box that says the customer needs to check their country requirements. This company’s representatives have been incredibly polite, and the reason for this import fee is out of their hands, however I give a one star review because the communication needs to be more clear. Buyers shopping for discounts have to do work to ensure they’re using a reputable company, have to wait longer for their product, and why would anyone in the United States do that and take the risk of buying from a lesser known discount store if at the end of the day the cost is the same as if it was purchased from the local licensed retailer down the street?
September 15, 2025
Unprompted review
Reply from Vistaexpert
Dear Michael,
thank you for sharing your experience. We are sorry that the customs charge came as a surprise and understand how frustrating this can be.
We would like to point out that for shipments to non-EU countries, any duties and import taxes are not included and must be paid directly to the courier by the recipient. This information is provided both at checkout and in the Terms and Conditions on our website. Unfortunately, customs policies vary from country to country, and we cannot intervene in the duties requested by local authorities.
We are nevertheless glad that you found our customer service polite and helpful, and we hope that despite this experience, you may consider our products again in the future.
Best regards,
Vistaexpert Customer Care Team
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I would not recommend Vista Expert
Edit 15/10/25
Someone from customer care reached out today, admitting after all that there had been "a problem during shipping", and that they were processing a refund. While I'm relieved to get my money back (only after I posted this review), there was no apology for accusing me, or for the stress caused. While I may not call them a total scam now, I can't recommend shopping with them either.
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11/09/25
Vista Expert is a total scam. I returned a pair of sunglasses using their return slip (so under their insurance not mine), and they claim the box arrived empty, suggesting I didn’t put the sunglasses inside the box. They shared what they call proofs, such as a photo of an empty box, and hear-say that their transporter confirmed the box weight was equal to empty when they got it (I was never copied in the email threads with the transporter). Their word against mine, and I know I put the sunglasses in the box, I’m not a total idiot, nor am I dishonest. I’m outraged and would advise to not trust them for a second. I tried the sunglasses in a shop before ordering them and they were a total different size despite being the exact same reference. Beware!
September 11, 2025
Unprompted review
Reply from Vistaexpert
Dear Lisa,
We are sorry for the situation and understand the inconvenience it may have caused. However, we would like to clarify that the returned package arrived empty. We always believe in the good faith of our customers, and for this reason, we immediately launched a thorough investigation with the courier, even before your review was published.
When a package arrives empty, it is not possible to immediately determine whether the issue is due to the customer or other circumstances. We never doubt the good faith of our customers and always carry out thorough checks, going beyond our duties to ensure fairness and transparency. This is exactly what we did in your case.
As we explained, investigations follow technical timelines that are beyond our control and require detailed verification. As soon as the investigation was concluded, we proceeded with a full refund.
We hope we have provided all the necessary information and remain at your complete disposal for any further clarifications.
Kind regards,
Vistaexpert Customer Care Team
Saved the day
I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The whole process was simple and fast!
September 11, 2025
Unprompted review
Super product, good price and top seller
Oakleys...top the same as I have. Very good price and fast delivery to Germany
September 19, 2025
Unprompted review
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Very prompt service
Very prompt service, arrived in good time. Very pleased
September 8, 2025
Unprompted review
Great product and great communication…
Great product and great communication from order through to delivery.
September 15, 2025
Unprompted review
Quick delivery in The Netherlands
Quick delivery in The Netherlands, Saturday ordered received te Thursday after. Good track and trace!
September 7, 2025
Unprompted review
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The order was delivered exactly on…
The order was delivered exactly on time. The product matches the description and is original. The lenses are indeed made of mineral glass and are polarized.
September 2, 2025
Unprompted review
tracked and fast delivery
tracked and fast delivery, genuine product.
August 18, 2025
Unprompted review
Complete scammers
Complete scammers, put out faulty low quality products, say well clear!!
August 11, 2025
Unprompted review
Reply from Vistaexpert
Dear George,
we are sorry that the product you received did not meet your expectations. Please rest assured that all of our eyewear comes exclusively from official manufacturers and retailers, is brand new, includes its case, certificates, and original accessories, and is covered by the 24-month legal warranty.
Each item undergoes thorough quality checks before shipping, which is why we are surprised by what happened. As already communicated via e-mail, it was possible to request a return within 14 days: we would have appreciated receiving photos of the defect in order to better assess the situation, but unfortunately we did not receive any images nor a return request, despite having sent you the necessary instructions.
We remain at your disposal for any further clarification.
Kind regards,
Vistaexpert Customer Care Team
BEWARE GUYS THEY ARE SEELING FAKE…
BEWARE GUYS THEY ARE SEELING FAKE SUNGLASSES !!! DO NOT BUY !!!
August 10, 2025
Unprompted review
Reply from Vistaexpert
Dear Rubia,
we have carefully read your review, but with the name provided there is no record of any order placed with us. We would like to reassure you that our sunglasses come exclusively from official manufacturers and retailers, are brand new, complete with case, certificates and original accessories, and covered by the 24-month legal warranty. Each item undergoes thorough quality checks before shipping, therefore there is no possibility that counterfeit products are sold. We hope we have provided you with all the useful information and clarified any doubts.
Kind regards,
Vistaexpert Customer Care Team
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BUYER BEWARE— Avoid at all costs…
BUYER BEWARE— Avoid at all costs misleading returns process, no accountability or concern for even the most basic things
Having bought a pair of sunglasses for £205 that didn’t fit, I followed VistaExpert’s returns procedure, which clearly states that they will send a prepaid return label once the return is approved. I submitted the return request and followed it up several times but received nothing but the same automated message:
“Our offices are closed… don’t worry… wait for our reply which will certainly be exhaustive.”
Well, I never heard anything again.
With no label and no genuine support route, I tried to send the glasses to the UK return address they list, it turned out that Royal Mail doesn’t recognise it as valid making that route impossible. So I sent the glasses back to their Italian returns address, the glasses are now stuck in Italian customs and VistaExpert are refusing to complete the basic customs form required for release, even though the return qualifies under the Returned Goods Relief scheme.
So I’m left without the glasses, out of pocket by £225, and stuck dealing with months of correspondence dealing with the consequences of their unclear processes, lack of communication, and refusal to help. It would take just one form to resolve this but they refuse.
Avoid VistaExpert at all costs, especially if you’re ordering from outside Italy or might ever need to return something. The only thing ‘exhaustive’ about their customer service is how you will feel trying to make a return.
August 7, 2025
Unprompted review
Reply from Vistaexpert
Dear Roman,
We are sorry to read your review, but we believe it is important to provide clarification for transparency towards all users who purchase through our online store.
Our return process is very straightforward: once we receive the request, we send a confirmation email specifying that the request is under review and that you will receive an update. After the return is approved, we always provide all the necessary instructions, including:
- a prepaid label for those who wish to use our courier, or
- the correct address and instructions for those who prefer to use a different courier.
All of this information is also clearly indicated on our website.
In your case, unfortunately, you did not wait for our confirmation and sent the package independently to an incorrect address, intended exclusively for returns from Italy. This caused the shipment to be blocked at customs, a situation we cannot resolve or assume responsibility for, as it resulted from a procedural error.
We sincerely regret the inconvenience and understand your frustration. Our goal is always to provide the best possible experience. However, in this case, as our confirmation was not awaited – as clearly indicated in both the emails and the instructions on the website – the procedure was incorrect, and we are unable to intervene.
We hope this clarifies any doubts you may have and remain available for any further information.
Best regards
Vistaexpert Customer Care Team
Over a month for a refund
Over a month for a refund. And they still charge You for that. You will not get a full refund!
Just be warned about this shop.
July 17, 2025
Unprompted review
Reply from Vistaexpert
Dear Customer,
As clearly stated in our Terms and Conditions, refunds are processed only after the product has been received and inspected at our warehouse. From that moment, we have up to 15 days to issue the refund, although the procedure is usually completed within a few days after the return arrives.
Furthermore, as specified in our sales conditions, if our return label is used, a fee of €8 will be deducted for shipping costs.
We hope we have provided all the necessary information and remain at your disposal for any further clarification.
Kind regards,
Vistaexpert Customer Care Team
Persol sunglasses with production or material issue
Ordered Persol sunglasses in March 2025 and after wearing them only several times, the frame of the glasses got broken besides left glass without any influence of physical force or impact. Seems to be there was a production or material defect. After contacting the client support and waiting one week for an answer they refused to regulate because it is supposedly not covered by the warranty even though it is clearly stated differently in the warranty regulations. They are even not willing to regulate on goodwill reasons. Shop is not serious at all!!
July 29, 2025
Unprompted review
Reply from Vistaexpert
Dear Customer,
We are sorry to hear about your negative experience with the Persol sunglasses purchased from us. We would like to clarify a few points regarding the handling of claims and warranties.
Persol products are covered by a warranty according to the official terms, and the assistance procedures include verifying any production or material defects. If the defect falls within the warranty coverage, the product is replaced or repaired at no additional cost.
In your case, the evaluation carried out by our customer service determined that the issue did not fall under the warranty coverage. We regret that this decision did not meet your expectations; however, we assure you that all requests are handled with the utmost seriousness and professionalism, in accordance with applicable regulations.
We hope we have provided you with all the necessary information and we appreciate your feedback, which helps us further improve our services.
Best regards,
Vistaexpert Customer Care Team
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