Vistaexpert Reviews 

Order #2025-19182

Wow! The glasses got shipped really fast and decent! Within 48hrs my new glasses arrived from Italy. Well packed and without any scratches.

Thank you!

Great price, if you ordering from the UK you should know, the item will be with you in about 10 working days. Also costumers service it’s great.

Perefect delivery in 2 days. Excellent!

Fast delivery. Ordered a Wednesday evening and my sunglasses arrived on Friday from Italy - really impressed by the fast delivery. The sunglasses are original and in great condition. Would recommend VistaExpert.it

I ordered a pair of replacement arms for a pair of rayban glasses
I was sent a pair of the same side
Now I need to send back
Not a very good experience.

You charged me for return even though I used self-shipping. Your website offers two options to return the item back - self shipping or using your label.

You charged me for using your return label even though I used self-shipping. I provided receipts and evidence of this.

Your customer support team kept telling me you haven't charged me for using your label - BUT you have.

I paid £191 for the item in total. £4 was for shipping to me. I was refunded £180. Therefore, I am missing £7. You stole £7 for me. I paid for my own self-shipping around £10. I provided this receipt to you over email. So I ended up paying £17 for returning the item.

I explained this to your customer service over email multiple times but they kept saying they didn't charge me for the return delivery but they did. Well done, you have cost yourself a customer and reputation over £7. Avoid this company people.

I will also get my £7 back as I have started a dispute with my credit card company. So you have cost your reputation over nothing.

I wish I wouldn't have placed an order with this store.
First of all, it seems they don't have in stock the glasses they have on the web page. Right after placing an order, I got a notification it is out of stock and if I'm ready to wait it will be restocked in a month or so.
I waited, unfortunately upon arrival I realized I don't like how it fits me and decided to return the good.
And then it all started. They have a very pricey return service and I preferred to send it myself, however, later I found out they also deducted the initial postage service from my return amount, which is again pricey. Additionally, they deducted their return service, although I already notified them that I would do it myself and got confirmation that I won't be charged for the return package.
All this time, the customer service showed 0 empathy and competency. They even said they didn't get several of my emails, although I see them in their email thread in Italian, which is not my phone's lamguage! Such a nonsense.

I ordered Ray-Ban RB4165 sunglasses advertised as 55 mm on their website. Even the box they sent clearly says 55 mm – but the actual sunglasses are 54 mm.

This was not my mistake, but theirs. I paid €115.89 and specifically wanted the 55 mm version. I contacted them several times to solve this issue, but they just told me that 54 mm and 55 mm are "the same" and offered only a paid return at my cost.

This is completely unprofessional, misleading, and feels like a scam. Selling one product and sending a different one, then making the customer pay to fix it, is unacceptable.

I’m now forced to return the product and will never buy from them again. Not recommended at all.

Very good customer service and fast shipping

I ordered a pair of sunglasses that were shown as in stock and paid extra for express delivery, expecting to receive them within a few days. Later I was informed that the item wasn’t actually available and that I would have to wait 20 business days before it would even ship.

Here’s the issue: when you offer express delivery, customers reasonably expect to receive the product quickly. It makes no sense to advertise a product as available, charge for express delivery, and then reveal after payment that it won’t be shipped for nearly a month.

When I raised this concern, the only response I got was: “Express shipping still applies — once the item is in stock, you’ll receive it in 2 days.” That completely misses the point. What good is 2-day shipping if I have to wait 20 days for the product to be ready? That’s not express — that’s delayed with fast shipping at the end.

Then came another frustration: I was asked whether I wanted to proceed with the order. Since I had already paid and clearly intended to receive the product, I didn’t respond — assuming it would just be processed. Instead, the order was put on hold, and nothing was done. I had to follow up again weeks later, and only then did they actually place the order. That restarted the 20-day wait all over again — making it over 40 days total.

I still want the sunglasses, but this has been a completely unsatisfying experience. Misleading product availability, poor communication, and no willingness to refund the express shipping charge — despite the fact that it was clearly not delivered as expected. I wouldn’t recommend ordering here unless you’re okay with surprises, delays, and no accountability.

Great sunglasses and unbeatable on price! Good service

Absolutely over the moon with my purchase of rayban. Alot cheaper to buy from vistaexpert than in the UK.
Kept informed of delivery. Would highly recommend

I recently bought some sunglasses, which when they arrived didn't fit. Concerningly I have tried multiple times to return them and keep getting the same strange automated response but no return label:
‘ I would certainly receive our reply as soon as we are operational.
It is therefore not necessary to send us further messages but simply wait for our reply which will certainly be exhaustive.

So buyer BEWARE you can buy but will be scammed if trying to return Pkease ensure all purchases are made by credit card so that you can get your money back.

The sunglasses that I bought, are too big for me. I asked for a return form in order to return them and get a refund. Finally a nice lady replied via email, telling me that I will receive a return form via email and this should be done in two days. Four days have passed and nothing happened. Although I am a keen online shopper, I haven’t experienced this issue before!

The items are different when I got them they look so cheap & I have to pay for return shipping also, I don't recommend people shopping from the page

Amazing service. Will definitely shop again with you.

Great product, well priced, quickly delivered

Everything super fast. Top

Impressive and really fast delivery. Received within 24 hours