Vistaexpert Reviews 

880
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, with many packages arriving quickly and well-packaged from Italy to various international destinations. People are also very satisfied with the product quality, noting items are original, as described, and often at competitive prices. However, some customers also noted concerns regarding product quality, with reports of items being faulty, not matching descriptions, or breaking prematurely. A few people also experienced longer delivery times or found ordered items out of stock. Additionally, some reviewers mentioned issues with unexpected additional costs or incorrect VAT handling.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers are pleased with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping... See more

Quality

Customers generally report satisfaction with the quality of products, often noting items arrived in good... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting competitive or great prices, sometimes... See more

Order

People report ambiguous experiences with order, with some customers expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more

Rated 5 out of 5 stars

Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on pr... See more

Rated 5 out of 5 stars

I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more

Rated 5 out of 5 stars

Great Customer service I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!


Company details

  1. Sunglasses Store

Written by the company

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.


Contact info

3.9

Great

TrustScore 4 out of 5

880 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(880)

240 reviews in the last 12 months

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Rated 1 out of 5 stars

Shipping Takes Too Long

When using this company bear in mind they are Italian and delivery information and updates require translating!! I ordered the glasses 10 days ago and only just been shipped so it will not be received for another 5 days. Very poor delivery and shipping process and customer information.

I will not be using this company again and would not recommend it. Better to purchase from a UK company without language and shipping issues!!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Eyeglass frame

I have ordered an eyeglass frame for my child and I am very satisfied with the quality of service, price and delivery. Many thanks!

January 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Ordered gucci sunglasses they arrived…

Ordered gucci sunglasses they arrived today I love them .I did get worried reading some reviews but I have had no problems at all I tracked them all the way from Milan. The price was good I had nothing else to pay on delivery. Very happy

December 11, 2023
Unprompted review
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Rated 4 out of 5 stars

Authentic and quality sunglasses

I am very satisfied with the service provided and communication via whats app. At first I was a little skeptical about the authenticity of the sunglasses, but as soon as I saw them in person, I could see that they were original. I compared them with the same model in optics and they match in everything. The only thing that was a little strange to me was that they were traveling from Italy to Croatia in the complete opposite direction, via the Netherlands, so I waited a little longer than I thought. I recommend the site!

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect service!

I have found a pair of sunglasses what i have searched everywhere for couples of months exactly here at vistaexpert. Means that what is written available in reality is available. This is first! The second is timely communication in all steps of order. The third is quick delivery. The forth is the quality and authentication of the product. I am fully satisfied with the service and would recommend to you with pleasure! Will do another orders for sure! Thanks a lot, vistaexpert team!

October 30, 2023
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Rated 5 out of 5 stars

Very pleased with my order

Very pleased with my order , great service tracked and delivered perfect .
Well done

October 11, 2023
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Reply from Vistaexpert

Thank you for your valuable feedback regarding our customer service, customer satisfaction is the focus of our business.

Rated 1 out of 5 stars

It has been 2 months now since I…

It has been 2 months now since I ordered Gucci sunglasses from them. No sign of them and despite me asking for refund for the past month they have not issued a refund. Communication is terrible and when I do hear from them they say they are investigating with their courier. They are very rude as well. I have no sunglasses and they have had my money for 2 months. They must be a scam! I have had to raise a dispute with my credit card company to see if that will get my money back from them.

August 23, 2023
Unprompted review
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Reply from Vistaexpert

Good morning, we are very sorry for this unpleasant episode. Please write to us on our dedicated Whatsapp channel to find a solution immediately. nr 350/0299916. We look forward to your contact to offer you all the support we can, certain to find a solution that satisfies you.

Rated 5 out of 5 stars

All good and fast

Good service, fast and simple!!!!

October 16, 2023
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Reply from Vistaexpert

Thank you very much for your feedback. Your satisfaction is a source of pride for us

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Rated 5 out of 5 stars

Stupidly lost my running glasses and…

Stupidly lost my running glasses and wanted a like for like replacement. Great prices, delivery progress notifications were great. Cant fault their service to be honest

October 2, 2023
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Reply from Vistaexpert

Thank you for your valuable feedback regarding our customer service, customer satisfaction is the focus of our business.

Rated 1 out of 5 stars

Fraud

Terrible, terrible customer service. I do not recommend this company - at all. They claimed my order was sent to a different address (an address that didn’t actually exist- I checked with the post office) so I had to ‘wait’ for the courier to ‘complete their investigations’. …This went on for weeks….meanwhile I’m considerably out of pocket and no product received. Every time I contacted them I was told to wait longer. A courier issue should be between the company and the courier, not between the courier and the customer. They wouldn’t refund me - or in fact do anything because I had to keep ‘waiting’. Eventually I involved my bank and they were excellent and addressed it as fraud. After the bank got involved, miraculously the sunglasses were located and apparently en route to being returned to the company by the courier. So it was never delivered to any address despite me receiving a confirmation email notification to say it had. Untrustworthy company with appalling customer service. Don’t put yourself in this position, order from someone else.

October 5, 2023
Unprompted review

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