Vistaexpert Reviews 

875
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently highlight the fast delivery, with many receiving their orders quickly, often within a few days, even for international shipments. The quality of the products is consistently praised, with items arriving well-packaged, in great condition, and matching their descriptions as original and authentic. Many people also appreciate the competitive pricing, finding products at better rates compared to other retailers. However, some customers also noted issues with product discrepancies, such as sunglasses being out of stock after ordering, or lenses not functioning as advertised. A few other people also felt that the product quality did not meet expectations, citing issues like broken frames or differences in fit compared to in-store models. Additionally, some reviewers experienced unexpected additional costs upon delivery, particularly regarding VAT for international orders, which they felt was not clearly communicated on the website.

What people talk about most

Product

Clients share ambiguous opinions on product quality and authenticity. Many customers are pleased with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping... See more

Quality

Customers generally report satisfaction with the quality of products, often noting items arrived in good... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting competitive or great prices, sometimes... See more

Order

People report ambiguous experiences with order, with some customers expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more

Rated 5 out of 5 stars

Ordered sunglasses which proved to be out of stock. I was informed of this and was given the option of cancelling or waiting for them to come back in stock. I chose to wait and was kept informed on pr... See more

Rated 5 out of 5 stars

I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more

Rated 5 out of 5 stars

Great Customer service I have used Vista a few times, and they will ship the the UK pretty quickly, if you have issues the customer services team are pretty good at solving my mistakes again!!


Company details

  1. Sunglasses Store

Written by the company

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.


Contact info

3.9

Great

TrustScore 4 out of 5

875 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(875)

233 reviews in the last 12 months

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Rated 1 out of 5 stars

No Delivery after 4 weeks from original purchase

I purchased sunglasses on 24th March, on 9th April I emailed to ask when they would be delivered. They replied next day to confirm they had just despatched them that day 10th April and I should receive within 48hrs. It is now 16th April and still no sign of sunglasses, nearly 4 weeks since I ordered and paid. I have emailed again and asked for information on delivery or refund.. they said it is 5-7 days delivery and to check delivery status, which confirms still in transit.. I’m still awaiting delivery or refund

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant ! Easy way to find correct lens replacement, reasonable price & good communication , especially the delivery details on tracker,
Thank you & will recommend

April 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Positive feedback

My partner was delighted with the glasses. Only 1 issue was the length this took to be delivered. I was told it would be delivered on the Wednesday, and it didn't get delivered until the Saturday

March 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Be very aware of this company!

Be very aware of this company!
I purchased sunglasses on Vistaexpert via eBay UK on January 2024.
A few weeks later, the item was delivered. Soon after, i received a letter from FedEx to pay £60.12 for customs and duty charges for bringing the item to the UK.
I thought was a mistake, cause this was not mentioned during checkout!
Not that i could see it, no. And if it was, like the seller said it was; why the costumer couldn't see it???
Why the costumer didn't know about the existing duty charges if they were present and obviously i wasn't the only one to experience that.
This it shouldn't even be legal.
The costumer should know exactly, exactly what he's going to pay during checkout!
No hidden curtains.
No shadow bills!
It should be really a clear transaction, cause there's no way i would of pay for a item (that i dont even know if i will keep it) if i knew about the extra £60.12 charge. No way !!!
I purchased items on eBay for years coming from overseas like USA, Australia, france, Italy, Germany, etc..
Never experience this.
The sunglasses were returned a couple of days after delivery because it didn't suit me.
but hey, there's still £60.12 of duty charges fee to pay, with the compliments of Vistaexpert just to be able to try their sunglasses cause this is the Vistaexpert service!
Be aware if you buy in UK !!
A shadow, smoky company, based on my own experience, no, i couldn't possibly recommend !!

Answering to your statement below,
You can say whatever you want, Yourself as a company owner, i wouldn't expect nothing less..
listen to this carefully, during the time i purchased and paid for your product on the 3rd of January/eBay there was absolutely nothing highlighted, mentioned, crystal clear or present as you say, about a custom fee duty charge to pay if i buy your product !!
I don't drink and it's not my first time on eBay either. I tend to see exactly i will be paying for before i do.

January 3, 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear customer, we assure you that all the information related to customs costs is highlighted very clearly on every product page of the Ebay platform. We remain at your disposal for any further clarification

Rated 5 out of 5 stars

Original product, high quality

Delivery to South of France took more than 48h. (not a big deal-it was a little bit delayed) Post tracking was working with real time updates. Product quality as described. Original packing, high quality of the glasses. Perfect. Recommendations :) Grazie

March 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Very good experience

Very good experience. I reccomend them. I ordered wrong size of optical frames and they accepted the return and provided me correct ones without additional costs. Frames are original/genuine.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The sunglasses are great; the delivery was faster than expected. The price was the best here!
The whole process of buying was smooth and fast. I like Vistaexpert and I will buy here again definitely.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

I made a purchase back in Dec 2023

I made a purchase back in Dec 2023. And I have received a letter from a collections agency demanding unpaid duty/tax on behalf of the shipping company that was used to ship the order to the UK. The seller did not mention anything regarding this otherwise I would of not purchased. Be careful of this. I will also be updating and leaving more review after response from seller.

December 15, 2023
Unprompted review
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Rated 4 out of 5 stars

Great shop

Great shop, affordable prices for sunglasses. The delivery date stated on the order in the arrival date but shipping date which is confusing. After the shipping, delivery is within 5-7 business days

February 26, 2024
Unprompted review

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