I have tried EVERY greens powder out there & this one is not only far superior in terms of the product but also for the price! The extensive list of ingredients including probiotics is amazing, it’s s... See more
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I've been using Vital All-In-One greens powder for almost 2 years now. It has a nice enough taste, and gives me a lot of my daily greens which I sometimes can't ingest through eating due to IBS fl... See more
Product delivered within time I anticipated, but had one disappointment; the tub had been severely crushed in transit and was therefore dented completely down one side. I put this down to the poor pa... See more
Unlawfully claim on website they only give store credit or exchange, not in UK. We have regulations to protect us from dubious claims like this. Not issued refund for refused delivery have to raise... See more
Company details
Written by the company
At Vital EveryDay UK we're on a mission to make the world a healthier, more sustainable place. That's why we've formulated a range of superior quality supplements, designed to help you function at your best, that doesn't cost the Earth. Developed by Naturopaths in Sydney, Australia, our range of daily health supplements and plant-based protein powders will provide you with all you need - all in one. Fell the Vital difference today. Our website is: https://vitaleveryday.co.uk/
Contact info
7-12 Lynton House, Tavistock Square, WC1H 9LT, London, United Kingdom
- 02 0305 11395
- customerservice@martinandpleasance.co.uk
- vitaleveryday.co.uk
3.9
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am sorry if I have done that but I…
I am sorry if I have done that but I had a message from Vitalpilo phytonail which is where I got the phytonails from and sent them back to the address on the label on the box!
August 1, 2025
Unprompted review
Reply from Vital UK
Hi Sheila, Thank you for your feedback. We believe there may have been some confusion — our company is Vital Everyday, and we do not sell or supply the Phytonail product you mentioned. It seems your order was with Vitalpilo, a different company.
Here is their website where you actually purchased the Phytonail product: https://vitalpilo.com/. As far as we can see, they do not have a Trustpilot account.
Since this review does not relate to our business, we kindly ask that you please remove both reviews from our Trustpilot page. This will ensure your review is directed to the correct company.
We appreciate your understanding and cooperation.
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Reply from Vital UK
Hi Simon, Thank you for sharing your review.
Frustrating Subscription Experience
Unlike almost every other product subscription out there, there is no courtesy email letting you know an upcoming shipment is due to be charged, which allows you to move or postpone it.
Their customer service is poor - when I immediately contacted them after being charged getting they said that the order had already shipped, which apparently means they have a shipping operation so efficient they can get items couriered out faster than Amazon.
In reality, I would guess that only the order had just been processed and that it actually hasn't left any warehouse, leaving them ample time to cancel it and process a refund.
They then told me to refuse to delivery and that they would refund, which still hasn't happened almost a month later. In future I will be switching to a different brand.
June 26, 2025
Unprompted review
Reply from Vital UK
Hi Lawrence, Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We would like to clarify that, as part of our subscription service, all customers receive an automated notification prior to the next order being processed. Additionally, customers have full access to manage their subscription at any time—this includes the option to skip, pause, or cancel future orders directly from their account.
We understand your frustration and regret that your request to cancel came after the order had already been processed. As previously advised, a refund will be issued once the parcel is either refused at the door or returned to us. According to our records, the courier has attempted delivery twice, but no response was received. The parcel is still available for redelivery or collection.
We remain committed to resolving this and will process your refund promptly once the order is returned to our warehouse.
Please don’t hesitate to reach out if you need any further assistance.
When I opened the lid the sanitary seal…
When I opened the lid the sanitary seal was already broken
June 25, 2025
Reply from Vital UK
Dear Richard, We're very sorry to hear that the sanitary seal was broken upon opening the product. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
Please rest assured this is an extremely rare occurrence, and we take such matters very seriously. We will arrange to send you a replacement product immediately.
Thank you for bringing this to our attention, and again, we’re truly sorry for the trouble caused.
Kind regards,
Love this product!
June 13, 2025
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Great support for order errors
I made a mistake on my order and it was corrected swiftly and simply. Amazing service
May 29, 2025
I feel incredibly let down
I feel incredibly let down, I have been a really loyal customer and even though I have an ongoing subscription and I didn’t receive any communication there was a sudden 22% price increase, and when I emailed the company their response was very cold and then when I replied with my concerns I was just ignored.
April 13, 2025
Reply from Vital UK
Hi Rachel, I sincerely apologise for the inconvenience and frustration caused by the recent subscription price increase.
You're absolutely right—any change to your billing terms should have been clearly communicated in advance. We deeply regret this oversight and truly appreciate you bringing it to our attention.
To make things right, we have refunded you the increased amount of £8.80 and adjusted your subscription pricing back to the previous rate. This means that all future orders under your subscription will be charged at the previous price.
Additionally, you are still welcome to return the unopened product if you wish. Please let us know your decision, and we will ensure it is honoured promptly.
We truly value your support and hope we can continue to provide you with a product you enjoy and trust.
Warm regards,
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Quick reply!!
April 8, 2025
Absolutely disgusting service from this…
Absolutely disgusting service from this company. Still haven’t received my refund from an order since before Christmas. Ignoring my emails now and even charged me the insurance for missing orders. Don’t buy from
Vital Pure. RIP off
April 6, 2025
Unprompted review
Reply from Vital UK
Hi Caron, We're really sorry to hear about your experience, but we believe there may be some confusion.
This review does not relate to our business – we are Vital Everyday, and our website is https://vitaleveryday.co.uk. We do not sell any products under the name Vital Pure, nor do we charge insurance fees for missing orders. We only sell Vital Pea Protein Powder.
It’s possible that your order was placed with a different company that has a similar name. We recommend reaching out to them directly to resolve the issue.
If there’s anything we can assist you with or if you have shopped with us before, please feel free to get in touch – we’re always happy to help.
Warm regards,
Reply from Vital UK
Hi Susan, we have already responded to your messages. Regarding the delayed order, we previously informed you, and you agreed to wait.
Great tasting protein powder.
Great tasting protein powder.
Easy to order, arrived quickly, tastes great - what more could you ask for? Highly recommend.
March 7, 2025
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Do not buy from this company!!!
Do not buy from this company!!!
Been waiting two months for delivery and still nothing!
No response to emails sent either.
January 4, 2025
Unprompted review
Reply from Vital UK
Hi, We're sorry to hear about your experience. However, we cannot find any orders under your name in our system. Please share your order details (order number and email) so we can investigate this for you. You can contact our support team at customerservice@martinandpleasance.co.uk.
Looking forward to resolving this for you.
Best regards,
Heart went funny palpitations badly
February 1, 2025
Unprompted review
Reply from Vital UK
Hi, We’re sorry to hear about your experience and take feedback like this very seriously. Your health and well-being are important to us.
Could you please reach out to our customer support team at customerservice@martinandpleasance.co.uk with more details about your experience, including the product used and when you took it? This will help us investigate further and provide any necessary support.
Looking forward to hearing from you.
I've been waiting months for my order
I've been waiting months for my order. This is obviously a Scam. Products have been paid for but not products have arrived. My emails have been returned to me and the site has been closed. Don't get Scammed by these people. It turns out that Vitalpure is not this site so my sincere apologies to Vital UK for my mistake. However it was Trustpilot that sent me the Vital site to review in the first place
January 14, 2025
Unprompted review
Reply from Vital UK
Hi Edmund, We’re sorry to hear about your experience and would like to assist you in resolving this matter as soon as possible. We have searched our records but could not find any order details under your name.
Could you kindly provide us with the following details so we can investigate further?
Order Name
Email Address Used for the Order
Order Date
Please reach out to us directly at customerservice@martinandpleasance.co.uk, and our team will be happy to assist you.
We take customer satisfaction seriously and want to ensure that any issues are addressed promptly. Looking forward to hearing from you.
Fulfils all it promises
Feel so much more energetic and clear minded since taking this product
February 5, 2025
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I've been waiting 9 weeks on an order I…
I've been waiting 9 weeks on an order I paid the insurance on for delivery.
They don't answer emails for days and when they do it's the same excuse, yet nothing is done.
I would never recommend this company to anyone. I'm going to take legal action as most people cannot afford large amounts of money while just trying to be healthy, only to get ripped off
December 12, 2024
Unprompted review
Reply from Vital UK
Dear Carole Anne Jones,
We tried to locate your order using your name but couldn’t find any records of a purchase from our website. It appears that this review may not be related to our products or services.
At Vital Every Day, we always process and ship orders within 24-48 hours. If you placed an order with us, please check your email for order details, including the actual website and support contact information. This will help you reach the correct company for assistance.
If you could share more details of your order, we would be happy to investigate further. We truly value honest feedback, and if this review was posted in error, we would be grateful if you could update it accordingly.
A month and still nothing
Still waiting a month for my product from this company and I can't track the product.
I feel like I just got ripped off .
February 8, 2025
Unprompted review
Reply from Vital UK
Dear Peter, We tried to find your order details using your name but couldn’t locate any records of a purchase from our website. It appears that this review may not be related to our company.
If you placed an order with us, please provide your order number or email so we can check your order details. Additionally, please share which product you ordered to help us assist you better.
If this review was posted in error, we would appreciate it if you could update or remove it. We’re here to help and ensure all our customers receive their orders promptly.
Absolutely phenomenal customer service
Absolutely phenomenal customer service! Had trouble with the delivery, and was kindly offered a replacement & upgraded shipment of the lost items by Martin.
Can not recommend enough!
January 5, 2025
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