Vitall Reviews 

484
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Awful. Had my bloods taken and I had an email saying my results were ready . Logged in to see my results which said that is was unavailable due to ‘ sample haemolysed’ Therefore I paid £136 for... See more

Company replied

Rated 5 out of 5 stars

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very s... See more

Company replied

Rated 5 out of 5 stars

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background informa... See more

Rated 5 out of 5 stars

Fast delivery. Very responsive staff. Unbelievably quick results, within 5 hours of them receiving my test! Gave me more of an understanding into my hormones than I did before. It put my mind at ease... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Contact info

4.0

Great

TrustScore 4 out of 5

484 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(484)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

full blood test

We had the full blood test done, and couldn’t get any blood out the first time so completely failed at getting a sample. Your team was excellent great communication and sent out another test straight away. We received the results within 24hrs.
I would definitely recommend watching a YouTube video on how to get a good blood sample. Holding your hand down below your waist made a huge difference, and the help of my wife getting the sample as I would have struggled on my own.
But the blood test came back with issues that the NHS do not test for. And as soon as I contacted my doctor they was all over me and they had me in straight away to retake bloods. Whereas before they wouldn't see me for months which is why I had to go privately and do it on my own. Gave them the push they needed to do something about it.

September 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Everything went to plan

Everything went to plan. Collecting the sample is fine as long as you follow the instructions carefully. Sample was returned and analysis undertaken promptly. Good service overall.

September 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Would recommend!

Tests arrived quickly and after I'd sent them back they were processed quickly and the results were with me 2 day later. Very impressed! Easy to order website, easy to understand. Thanks.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

I had a great experience with Vitall when I chose them for my blood test. Any questions I had was answered fast and very helpful. The staff were also very kind and understanding when I messed a few things up. I would 100% recommend this service. The detailed results are fascinating too!

August 30, 2023
Unprompted review
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Rated 5 out of 5 stars

It's well worth doing if you can afford it.

Easy to undertake once you've read the instructions carefully. It's not cheap but the results report is very interesting and gives advice in terms of seeing a GP or not. The way the results are presented is clear and as comprehensive as a layman needs. It is quick once the sample(s) are submitted and I was kept informed as to progress.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fast delivery, clear concise instructions and a fast result.
I also had a query which was responded to and resolved very quickly. I will definitely use this company again.

August 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Test kit arrived promptly, good service

Test kit arrived promptly, within 2 working days, results were ready to download 30 hrs after posting.
More importantly, when I had a technical question about one of the tests used, it was answered promptly and with very good level of detail.

August 6, 2023
Unprompted review
Rated 1 out of 5 stars

Test results not supplied

They advertised a specific blood test as part of a compound blood test on their website. When my results came back, this specific test was not included in the results and no explanation was given for why not.

Because that was the part of the test I needed, I requested a refund by email. I received no reply. I tried to call twice, the phone was not answered.

I finally raised a complaint through PayPal and they offered me £29.75 refund of a £119 spend because that was the part of the test they didn't do.

Terrible support, terrible customer service.

July 24, 2023
Unprompted review
Vitall logo

Reply from Vitall

Hi Roger,

Unfortunately it isn't always possible to return results for all biomarkers due to sample issues outside of our control. This is clearly explained in our terms and is similar to other providers. In this instance 17/18 biomarkers were returned - 94% - so we feel a 25% refund offer was very fair and reasonable.

We are sorry for the issues you had contacting us though.

Kind regards,

Sarah

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Rated 5 out of 5 stars

Vitall is a really great service

Vitall is a really great service. Easy to book and the Nurse/Phlebotomist who came to collect bloods was extremely efficient, friendly and bang on time! Results quickly followed.

July 17, 2023
Unprompted review

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