The process is intentionally super simple, the information needed for entire process was easy to fill out. I have opted for the RUSH processing so fingers crossed I will have the Marriage Certificat... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Needed to order a copy of my child's birth certificate as she is being trolled by this very office and is delaying their process of ordering of which they paid an expedited fee to avoid. This is very... See more
Was a easy, and smooth process due to living in another state.Did'nt have to fly all the way to California in order to obtain the certificate.
Not having to go through several pages of information that is irreverent. Easy to request, it is high when you want to receive it. I got one from KY and it was $19.50 which is more realistic. Don't... See more
Company details
Written by the company
We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.
Contact info
PO Box 13471, 33101, Miami, FL, United States
- 844-387-0200
- support@vitalrecordsonline.com
- vitalrecordsonline.com
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to navigate your website.
August 14, 2026
Unprompted review
Great service just waiting on the…
Great service just waiting on the certificate
August 14, 2026
Unprompted review
It was a good experience and very easy to use.
It was a good experience and very easy to use 😌
August 14, 2026
Unprompted review
Easy to use.
August 13, 2026
Unprompted review
Quick and easy
August 13, 2026
Unprompted review
Fast and easy checkout
August 12, 2026
Unprompted review
Good bet easy to use
August 12, 2026
Unprompted review
First time using your service
First time using your service. Hope I get my marriage certificate soon 🙏🏼
August 12, 2026
Unprompted review
AVOID
AVOID, AVOID, AVOID!! Took my money and got nothing. No timely responses after repeated calls and emails. Today, Aug 11, I left voice mail and sent an email demanding a refund.
July 20, 2026
Unprompted review
Reply from Vital Records Online
Hello!
We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.
After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.
We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.
Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.
If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.
It was VERY easy but I mad a mistake on…
It was VERY easy but I mad a mistake on the first one. the wedding date was May17, 1988
August 10, 2026
Unprompted review
it was clear to understand
August 10, 2026
Unprompted review
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