Vital Records Online logo
Visit website

Vital Records Online Reviews 

5,060
•
TrustScore 4.5 out of 5

4.4

License Bureau
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the process of ordering documents, such as birth certificates, to be easy, painless, and simple, often highlighting the user-friendly website and straightforward navigation. Many appreciated the convenience and speed of the service, noting it as a far better option compared to traditional methods or other sites. However, some people mentioned that the service was expensive, with prices being considered high for the documents or expedited processing. A few other people also felt that the delivery times were excessively long, with some waiting months or even nearly a year for their orders, despite paying for expedited services. There were also occasional issues with the website's clarity for inputting information or preventing submission errors.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing dissatisfaction and... See more

Price

Customers express significant dissatisfaction with the pricing, frequently describing it as a "rip-off" and... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers finding it easy to follow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more

Rated 4 out of 5 stars

Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more

Rated 4 out of 5 stars

Good except when I tried to order two certificates it would now allow, so I was only able to order one.

Rated 4 out of 5 stars

Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more

Company details

  1. License Bureau
  2. Association or Organization

Written by the company

We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,060)

465 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Money, Money, Money...Money !

Easy to follow instructions, no hassles, until you get to the unmentioned charges after you have submitted your method of payment. Then you have to use the notary offered you on top of that for an additional 25.00. I have a notary in my office and could not use it.

May 26, 2026
Unprompted review
Vital Records Online logo

Reply from Vital Records Online

Hello!

We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.

After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.

We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.

Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.

If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.

Rated 1 out of 5 stars

Birth Certificate not delivered next…

Birth Certificate not delivered next day as requested.

DO NOT USE THESE GUYS IF YOU ARE TIME SENSITIVE.

May 27, 2026
Unprompted review
Vital Records Online logo

Reply from Vital Records Online

Hello!

We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.

After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.

We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.

Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.

If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look