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Vital Records Online Reviews 

5,057
•
TrustScore 4.5 out of 5

4.4

License Bureau
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Review summary

Created with AI, based on recent reviews

Evaluating 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the process of ordering documents, such as birth certificates, to be easy, painless, and simple, often highlighting the user-friendly website and straightforward navigation. Many appreciated the convenience and speed of the service, noting it as a far better option compared to traditional methods or other sites. However, some people mentioned that the service was expensive, with prices being considered high for the documents or expedited processing. A few other people also felt that the delivery times were excessively long, with some waiting months or even nearly a year for their orders, despite paying for expedited services. There were also occasional issues with the website's clarity for inputting information or preventing submission errors.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy,... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing dissatisfaction and... See more

Price

Customers express significant dissatisfaction with the pricing, frequently describing it as a "rip-off" and... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers finding it easy to follow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more

Rated 4 out of 5 stars

Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more

Rated 4 out of 5 stars

Good except when I tried to order two certificates it would now allow, so I was only able to order one.

Rated 4 out of 5 stars

Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more

Company details

  1. License Bureau
  2. Association or Organization

Written by the company

We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(5,057)

460 reviews in the last 12 months

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Rated 5 out of 5 stars

Patience

Patience to answer all the required information. I appreciate detail questions. Glad that I will be able to get a certified death certificate which I need for insurance payout.

June 2, 2026
Unprompted review

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