With my pleasure and happy I want to say Big Thank to Vitrin Clinic and all the Team! So professional and amazing job they are doing every day! Support and care about patients on every step! Wonde... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Vitrin Clinic was founded in 2007 in Istanbul - Turkey, to be one of the world's leading addresses in the field of dentistry and cosmetic dentistry, as it constantly strives to keep up with medical advancements and use the latest devices and materials to ensure that patients get the results they desire. Vitrin Clinic is constantly eager to supply its teams with the greatest and most qualified specialists in all fields of dentistry and cosmetic dentistry, so that patients may get everything they need in one location with the highest quality possible.
İkitelli OSB Mah. Süleyman Demirel sok. No:4/1 D:2, 34944, Başakşehir, Turkey
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This our third visit to the clinic , every time we get the best treatment and care from the doctors , assistants and the business department .every one is dedicated and walk the extra yard to make us happy . Great service and excellent communication and I certainly would recommend every one looking for the best smile to visit Vitrin.Myself and my wife got the best care , help and love . After care was following us every step to be sure we got the best care .Thank you Vitrin for giving us the best smile

Reply from Vitrin Clinic
Strewth what’s bloody beaut bunch of kangas did a fab job on me grinders ha
That a bit of Aussie
For ya …. Really was my second trip down travelled nearly 40000 km for
These guys cause there the best of the best thankyou Vitrin clinic Instanbul

Reply from Vitrin Clinic
There was zero pain, such a wonderful staff, all people was helpful and friendly and for that i have now beautiful smile 😍 i reccommend that clinic

Reply from Vitrin Clinic
hi my name is john crean and i travelled from ireland to vitrin clinic to get full implants top and bottom i must say when i reserched clinics to go to and came across vitrin i just stood out as the 1 for me and can i say what you see on the web site is what you get the staff ars so so helpful the treatment was 2nd to none i am just 1 day after my surgery and i have no pain what so ever and can i just say a special thank you to Catherine for looking after me and a special thank you my friend salim. Thank you so so much Virtin Clinic

Reply from Vitrin Clinic
This was my second visit to the clinic in the past year and a half. I would like to thank my doctor, Dr. Ahmet. After my appointment with the doctor, I would like to give special thanks to my consultant, Betty, for her support. She was always in touch, very easy and pleasant to communicate with, and truly helpful. She really helped me a lot.

Reply from Vitrin Clinic
I had a great experience with this dental clinic in Istanbul. In just three visits, they placed 4 implants and installed 7 crowns, and everything was handled very professionally.
The online support was excellent — clear, responsive, and friendly. In the clinic, the staff was caring, well-organized, and made the whole process comfortable and stress-free. The results look great and exceeded my expectations.
I highly recommend this clinic for anyone looking for high-quality dental treatment abroad.

Reply from Vitrin Clinic
Objet
Formal Complaint – Unacceptable Organization, Pressure Tactics and Unprofessional Behavior
Dear Sir or Madam,
I am writing to formally express our anger, disappointment, and outrage regarding the way our collaboration with Vitin Clinic in Istanbul was handled.
My wife traveled to your clinic for a major and life-changing medical procedure: extraction of 22 teeth and placement of 12 implants. While we acknowledge that, from a strictly medical perspective, the treatment itself went well (no pain, no swelling), everything else surrounding this experience was completely unacceptable.
From the very beginning, serious issues arose.
On Monday, upon our arrival, we discovered that our hotel had not been booked, despite clear prior agreements.
On Tuesday, we were subjected to over six hours of negotiations under intense pressure, due to a sudden and unjustified on-site price increase of €2,500. We were put in an impossible situation, in a foreign country, with no real alternative. This behavior clearly constitutes abusive and unethical pressure tactics.
On Wednesday morning, the situation became scandalous:
👉 We were literally expelled from our hotel because Vitin Clinic had failed to pay the hotel bill.
We were then relocated to another hotel that was dirty, poorly maintained, and completely unsuitable, especially for a patient who had just undergone major oral surgery.
On Friday, when my wife had finally completed her treatment and was supposed to receive her temporary teeth, another unacceptable incident occurred. After I took a simple photo, the doctor reacted in a highly unprofessional manner, threw the teeth away, and left the room for approximately 30 minutes to argue with Vitin Clinic’s management, claiming he did not want any photos taken.
This behavior was shocking, disrespectful, and totally unprofessional.
To summarize, our experience with Vitin Clinic was defined by:
Catastrophic organization
Questionable and aggressive commercial practices
Constant psychological pressure
A complete lack of respect for patients
We are extremely disappointed. This experience caused us a level of stress that is absolutely unacceptable, especially in a medical context involving heavy and invasive treatment.
Be assured of one thing: we will never return to Vitin Clinic, and we will strongly advise anyone considering treatment with you to stay away.
This email constitutes a formal complaint and serves as a truthful written record of what we experienced.
Sincerely,
Dardenne Fabiola
My visit to the clinic left me with only positive impressions. Thank you for my smile!

Reply from Vitrin Clinic
Great service,very good doctors and staff!

Reply from Vitrin Clinic
On first contact with Vitrin I found then professional and very understanding I visited Istanbul in November 2025 and was collected from airport and taken to my 5 star hotel I was very impressed when I arrived at the clinic they were very helpful and I found the set up amazing After consultation and X-ray my treatment was discussed The surgery was carried out by a lady surgeon (sorry forgot her name) she was very understanding and considerate I suffered no pain following my all on 6 treatments on both upper and lower jaw I look forward in going back in February for completion of my treatment David

Reply from Vitrin Clinic
Very friendly and respectful environment great dental treatments the process even very much understandable price very reasonable overall very happy and will recommend for future clients no doubt about if you are interested for dental treatments please don't hesitate to contact Vitrin clinic your experience will be delightful

Reply from Vitrin Clinic
The welcoming staff team were excellent and professional. Just sitting in a clean waiting area made me feel very comfortable. Each representative at every station explain in detail the procedures. Today I am waiting for the second stage of the procedure.
The exprerince was great. They take care of everything. I appreciate your care

Reply from Vitrin Clinic
My treatment was painless and stress free in a spotless clinic full of helpful friendly staff. Everything went smooth and I look forward to my return to have my implants fitted.
Worth every penny

Reply from Vitrin Clinic
⭐⭐⭐⭐⭐
From the very first point of contact, this clinic went above and beyond in every possible way. What we experienced wasn’t just dental treatment — it was honest advice, expert diagnosis, teamwork, and genuine care from start to finish.
Joseph – Medical Consultant
Joseph is without question the future of this company. Although Joseph was not physically in the clinic, he was constantly involved from start to finish, coordinating everything from behind the scenes and remaining in constant communication by phone. From planning and explaining options, to answering questions and checking in regularly, Joseph made sure both myself and my mother were fully supported at every stage. Even after returning home, his communication continued, ensuring we were both looked after and informed. His professionalism, leadership, and dedication are a massive asset to the company.
Specialist Doctors & Surgeons – Dr Melih, Dr Ziya & Dr Ismail
Before arriving, I didn’t know exactly what treatment I needed and originally thought I wanted the same treatment as my mother. Once at the clinic, the specialists carried out proper scans, in-depth tests, and full assessments, and took the time to clearly explain what treatment was genuinely needed.
Dr Melih explained my root canal treatment clearly and calmly, Dr Ziya carried out the PMMA work with incredible attention to detail, and Dr Ismail handled the implant and surgical work with confidence and precision. Nothing unnecessary was pushed.
As a result, my teeth were saved where possible, and my treatment involved root canals, teeth being shaved down, implants, and temporary restorations.
My mother required extremely complex work including a full extraction, bone shaving, bone grafts, sinus lifts, and 12 implants, and the care shown — especially considering her type 2 diabetes and discoid lupus — was outstanding.
Pain management and aftercare were handled extremely well. Every member of the team played a part in ensuring we were comfortable, properly medicated, and fully informed. Pain relief, antibiotics, and aftercare instructions were all explained clearly, and we were never left unsure or uncomfortable.
Mr. Bilal – Medical Consultant
Mr. Bilal was a huge support, particularly with my mother’s treatment. He worked with us on pricing, adjustments, and discounts when additional work was required, ensuring everything remained fair and manageable. His professionalism and understanding made a big difference.
Khadija – Patient Care
Khadija was constantly checking in and always available, making sure we were comfortable, informed, and supported throughout the process. She is a massive asset to the clinic.
Catherine – Translator & On-Site Support
Catherine was incredible — more than a translator, she was like a best friend on site. She always looked out for us, organised everything seamlessly, and made sure nothing felt overwhelming.
Katia – Aftercare Team
Katia continued the care even after we returned home, available 24/7 to check in, provide guidance, and make sure recovery was progressing well. That level of aftercare is rare and deeply appreciated.
The receptionists, coffee doctors, drivers, coordinators, and all on-site staff contributed to a truly 5-star experience, from airport transfers to appointment organisation.
We will both be returning in six months to complete our treatment and genuinely cannot wait to return. This clinic is beautiful, modern, and filled with specialists, but what truly sets it apart is the people, ethics, and genuine care.
We are incredibly grateful and highly recommend this clinic.
⭐⭐⭐⭐⭐

Reply from Vitrin Clinic
The expérience is great. They tape care of everything. All the step are well explain. Plus, Istanbul is a great City! Thanks to Joseph for helping me from the beginning!

Reply from Vitrin Clinic
Upon arriving from London to Istanbul I was not sure what to expect but now my treatment is complete I cannot recommend Vitrin Dental Clinic highly enough, From the very beginning to the final result, the entire experience has been exceptional. I was treated by Dr. Mehmet, and his work has been nothing short of outstanding. My EMAX veneers have exceeded every expectation I had. The result is genuinely incredible, not only aesthetically flawless but also beautifully natural, balanced, and refined. The precision, technical skill, and artistic judgement involved are immediately apparent, and it is clear that Dr. Mehmet takes immense pride in his work. His attention to detail is exceptional, and I felt completely confident and at ease under his care at every stage of the process. Beyond the results themselves, the service and kindness shown by the entire team deserve special mention. Every member of staff was warm, patient, and genuinely caring, taking the time to explain each step clearly and ensuring I was comfortable and reassured throughout. Their professionalism is matched by a sincere sense of humanity, which makes a significant difference. The clinic itself is outstanding. The facilities are modern, immaculate, and held to the highest standards of cleanliness and hygiene, inspiring immediate trust. Everything feels calm, organised, and exceptionally well run. If you are considering veneers or any form of cosmetic dentistry and want results of the highest standard, delivered with integrity, expertise, and genuine care, Veteran Dental Clinic is an excellent choice. I am absolutely delighted with both my decision and the outcome.

Reply from Vitrin Clinic
The reason I attended Vitrin was because I met someone who had been to the clinic and was very satisfied with their results. This gave me an insensitive to contact Vitrin. When I did this I was impressed by their response as they seemed to understand my requirements. I attended January 2025, september2025 and January 2026. My first visit was uncomfortable and stressful I felt I could have been better informed. My second visit was less stressful. The 3rd visit was much more relaxed and I felt the staff and I got to know each other leading to a more comfortable experience. Vitrin Clinic is a busy clinic and I understood that I was not the only patient and did not expect special treatment. There is a lot to take in and the more time explaining to patients the more relaxed they will become. Also All costs should be explained in full, regardless of whether a patient is receiving that particular treatment or not. I know Vitrin cannot quote an exact cost until an examination has taken place but patients should be made aware of what they might have to pay. If Vitrin fails to do this it could look like , ‘hidden costs’. Over I am very pleased with my visit to Vitrin and especially satisfied with my results.

Reply from Vitrin Clinic
This clinic delivers flawless clinical excellence with highly skilled dentists who consistently achieve exceptional outcomes. The staff demonstrates warmth, genuine care, and strong professional support, creating a comfortable and reassuring environment for all patients. While organizational processes could benefit from some refinement, particularly regarding staff coordination and post-operative follow-up, the overall experience remains very positive. The exceptional quality of care and human approach significantly outweigh any administrative adjustments needed. With continued development of organizational systems, this clinic will achieve world-class standards across all dimensions.

Reply from Vitrin Clinic
I had a wonderful experience at Vitrin Dental Clinic in Istanbul. The clinic is modern, spotless, and very well organized. The dental team was extremely professional, knowledgeable, and attentive, making sure I was comfortable at every stage of my treatment. Everything was explained clearly, and the results exceeded my expectations. I felt genuinely cared for and confident throughout the entire process. I highly recommend Vitrin Dental Clinic to anyone considering dental treatment in Istanbul.

Reply from Vitrin Clinic
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.