vivarent.it Reviews 924

Good experience with vivarent, i arrived very late to naples airport, so i did a self car pickup the instructions were very clear, the car was waiting in the airport parking, i received a video showing how to get to the car, i got a toyota aygo X clean car, with small scratches but doesn’t matter as the car run fine for me. And the restitution was in sorrento a little organisation problem with the different agencies but it was quickly solved.

The rental company were so helpful and did what ever they could to help, really my best rental experience so far

The attendant at the front desk was very helpful. They were prepared for our Toyota reservation, but we had booked a Fiat 500 instead. They changed the reservation quickly, and everything went smoothly. The car was in good condition. It could have been slightly cleaner, but that's a minor detail. I recommend them.

The best rent company in Rome. No hidden payments and fair prices, fresh and low mileage car. I would recommend !

Great service and vehicle. Rented a van for 9 people and worked out amazing. I’ll rent from them again!

Best car rental firm I've used. Car was a little cosmetically knocked when we picked it up (Naples driving!!!) which made us so much more relaxed vs the immaculate cars you pick up knowing any spec of dirt is going to cause a problem at drop off. The pick up (after hours) was super simple, the price was amazing, the car was fab (fiat 500 soft top) and the drop back there was zero nonsense that you usually get with car hire firms! Will 100% use again

I never meet up rent car agency professional as Giorgio, he was so kind and everything was smooth, the car is so clean and solid, I travel a lot ,Giorgio is the best ,it's pleasant to meet him.
Thank you and see you next time

Perfect ! I suggest this company !

WARNING : VERY DANGEROUS & SCAM

We arrived at the agency at midnight after our flight - with a late check-in fee of course-. From there, we only had problems.
- First, the car didn’t have any motor oil in when they gave it to us, and the guy couldn’t do anything about it as he was only the night guardian. We had to drive a car WITHOUT motor oil to go get some, which is extremely dangerous et properly intolerable when renting a car.
- The windshields wipers didn’t work and there was no liquid, resulting in a very poor visibility ; again extremely dangerous and unacceptable for a rental car.
These were the initial problems, but we didn’t want them to ruin our vacation so we managed with them anyways, even though it could have been fatal.
But it doesn’t stop there!! 3 days after the beginning of the rental, we had planned a day-trip so we woke up at 7 to take the car…. only to find out we couldn’t turn it on.
We managed to find a mechanician who started the battery again and didn’t charge us anything, but he warned us : the battery should have been changed a long time ago and if we don’t change it now, the car will not turn on again next time.
So we had to go to the nearest viva rent office, having already lost over an hour. When we arrived there, I explained all the problems thinking they would obviously give us another car and offer monetary compensation. But they did no such thing. They took the car in for repairs having us wait over an hourd and a half. And there wasn’t even any liquid for the wipers when we finally got it back.
Overall, we lost 4 hours. At this point, I was very angry against Vivarent as nothing they did was worthy of a professional rental agency. But I saw a sign in Cassino saying « Customer service of the year 2025 », so I thought they would offer a satisfying compensation.
Let me tell you this : they did NOT. They didn’t offer anything and don’t even answer our texts anymore. This is scandalous, viva rent is a scam and I advise you against it 100%, exception if you want your car rental to constantly break down. Terrible experience, probably the worst in terms of car rentals.

Easy, friendly and very convenient. Excellent value for money.

I am renting regularly some cars.
I chose this company as it was the cheapest on » discover cars »
Some small companies can be sometimes bad surprises. This one was not.

Everything was great.
First I did not have to contact the team to get the car, I received a phone call right after my landing and was immediately picked up.

The car was almost new and with 4 doors instead of 3.

The team was nice, smiling and helpful and with a good level of english.

The facility is very closer to the airport and also close to a gazoline station which make things easy to fill up the tank before the check out.

I would definitly recommend this small agency.

Very user friendly experience comparing to other companies
Recommended

Punctual, fast and good price, everything was in accordance with our booking. Totally recommended

Excellent experience, fast check in/out, kind and educated staff ever!
Lorenzo helped me after a bad experience with Centauro!
Vivarent is a warranty for your best experience ever!
You can trust this company at 100%!
And Fiat 500 was really a good choice for me and my kids. Easy to drive and perfect for city like Rome!
Sure I'll come back!
Thank you so much !

The pick-up was fast, car condition good, also cleanest was good.

Great hasslefree experience. Great car and nice staff

Picking up the car was quick, just hard to find the location. Joseph at the front desk was very kind. The car was clean. Smooth ride. Returning the car was quick. Easy to find the location at the airport.

Great rental company. Everything went smoothly, from pick up in Cassino, Vivarent HQ, to return in Fiumicino Airport. Professional and kind staff, highly recommended.

Great experience, good car