Musah, First time I've had an easy time making an online purchase. The staff is incredible supportive particularly Clare who really took me through the whole process well.Shout out to James too.
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See what reviewers are saying
Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and delivery…
Excellent customer service and delivery time.
December 21, 2023
Unprompted review
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Great professional service
Great professional service. Friendly staff ready to listen
December 16, 2023
Unprompted review
The easy communication
December 9, 2023
Unprompted review
The team was very professional when…
The team was very professional when purchasing the PS5 and the PS4 trade in option was seem-less. Good service and prompt responses to queries.
Also, met a jovial and lovely team who were happy to assist.
All in all, would recommend the shop.
October 14, 2023
Unprompted review
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Good quality service
September 16, 2023
Unprompted review
Very brilliant website…Always up to…
Very brilliant website…Always up to date…timely delivery..easy payment process..good customer service
September 2, 2023
Great services offered
Great services offered. The delivery was done on time.
September 7, 2023
Unprompted review
Awesome service
Great customer service, clean ps4 consoles. I highly recommend them
September 1, 2023
Unprompted review
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Made my playstation 4 work smoothly…
Made my playstation 4 work smoothly after having troubles with it . Its the first place that has actually fixed it the others failed to fix it . And they are very cheap are reliable
August 29, 2023
Unprompted review
![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the feedback. You made your preorder for EA FC 24, and got a chance to choose the jersey club of your choice [based on your preference]. Size was not an option. If you are not satisfied with the giveaway, we can facilitate the return of the jerseys, and a refund of your preorder copies. Kindly liase with your assigned sales consultant to close on above.
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Since i bought a PS2 back in the year…
Since i bought a PS2 back in the year 2011, i rate Vivid Gold with a 5 star, coz they offer quality products with guarantee, and they do not disappoint.
August 1, 2023
quick and reliable service
July 14, 2023
Great service
Great service, fast, reliable and truly a happy customer. Thanks
July 6, 2023
Unprompted review
Follow up and delivery of goods 100%
Follow up and delivery of goods 100%. Recommend Immaculate for a raise
June 3, 2023
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Quick and fast
June 2, 2023
The product was as my expectations and…
The product was as my expectations and the game is amazing
May 5, 2023
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
They are terrible and will give you…
They are terrible and will give you what you didn’t order then force it on you cause you already unboxed it, I paid 26,500 for the iPad keyboard and they gave me a hat I didn’t need and won’t take it back!
The play station I purchased never worked and it keeps rebooting and they can’t change it because they don’t have another one! Now I have to safe up so I can purchase a new one from sky garden!
Stay away from this business call vivid gold unless you want to regret and waste money for useless item you didn’t order! They are ‘SCAMMER’ Period
May 14, 2023
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
We thank you for this feedback. After investigating the matter at hand:
iPad Keyboard:
You gave a go ahead to have the iPad keyboard delivered to you after verifying the product image via what’s app. Upon delivery, once again, you accepted the product to be the correct one you had verified via an image sent to you on what’s app, and proceeded to complete the payment. You later claimed that the product was not what you wanted, after the package seal had been broken. The sales rep confirmed to you we don’t take back items once the seal is broken. Every product has usage and comparability instructions which you must have confirmed upon delivery thus accepting the product and making the payment at free will. No one forced you into making a purchase you didn’t order for.
PS3 PreOwned Console:
Our technician has been at your premises to check in on the issue you are experiencing, he has confirmed after several trips that the products works just fine.
Let’s keep this review open until this issue is sorted.
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