Musah, First time I've had an easy time making an online purchase. The staff is incredible supportive particularly Clare who really took me through the whole process well.Shout out to James too.
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See what reviewers are saying
Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The game case came broken/damaged
The game case came broken/damaged. Other than that the rest was okay.
April 6, 2023
![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Apologies sometimes due to shipping the cases break on transit. We can change it for you if need be. Reach out to us.
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Best Gaming Vendor
Payment portal is intuitive, customer service follow up is prompt and polite, delivery is on time. Would recommend to any other gamers in Kenya.
January 1, 2023
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Great experience
Helpful staff, easy to organize my products. Made payment on delivery which was within 1 hour. Thank you vivid gold team.
February 10, 2023
Great service
Very good customer support and follow through from the team. Efficient and smooth delivery
January 25, 2023
Excellent delivery!
December 31, 2022
Super surprised that they were still…
Super surprised that they were still working even during the holidays! Experience was alright, customer service was fast! I enjoy buying from them 100%!!
December 29, 2022
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Very speedy and reliable service.
December 18, 2022
The item I ordered was out of stock, but good resolution
The item I ordered was out of stock, this was not reflected on the website. However, they reached out to me with an alternative, and as this was not an option, they ended up sourcing the exact item I wanted and delivering the next day, with follow-up and updates. I would give 5 stars if they actually update their stock on the site
December 21, 2022
A very professional retailer
A very professional retailer. Good service, easy payment and very prompt dispatch of goods. Highly recommended. Have used several times in the past and would use again without hesitation.
December 23, 2022
Unprompted review
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Good products, terrible customer service
I've shopped with you severally, and you have a good catalogue of products, but this time the customer service made my experience incredibly frustrating.
Your website states that you do same-day delivery, but so far, I have been waiting for four days. My first problem is that considering your website promises same-day delivery; I'd expect that if there were a delay, someone from the shop would contact me to let me know. Instead, I'm the one who has had to reach out daily to inquire about why I've not received my stuff.
Secondly, on each day that I've reached out, a member of your staff has promised me I would get my stuff either by the end of the day or on the next day. It has been four days of false promises. I would much rather be told that there's no defined term limit and be contacted when the product is actually ready for delivery than being lied to constantly.
Third, I was told the reason for the delay was that the thing I'd ordered was being manufactured. I think that's something you should consider putting on your website so that clients can know not to expect the thing within the usual timeframe for delivery.
It has been a negative experience for me and I'm not inclined to shop with you again. I hope you will improve on both your communication and overall customer service for future clients.
December 18, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Apologies for the inconvenience caused. We totally understand you are aggrieved. Our sincere apologies.
The God Of War Ragnarok stand you ordered needed to be 3D modeled thus takes a number of days to be completed due to the process involved.
This had not been communicated in the website on that particular item, which we have currently updated with a disclaimer on it stating the expected delivery days after order is placed. Thank you for that clarification.
We are sad to hear you wouldn't shop with us once again. Management will reach out on how we can amend the bad taste you may have in our brand, so as to retain you as a customer. We have always valued you shopping with us.
Once again. Our sincere apologies on this particular experience.
Friendly customer service.
Friendly customer service.
Quick delivery
Could be a bit more price friendly
December 8, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate it.
they are scammers they took my money…
they are scammers they took my money and didn't send my products
December 15, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Good day. Unfortunately your order can not be fulfilled as the mastercard you used to purchase the gift card was marked as stolen therefore your transaction has been flagged as fraudulent. The funds are being held by the 3rd party payment gateway merchant and will be reversed. Kindly use cards that are not fraudulently acquired. Thank you.
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Good customer service
Speedy delivery on product and high quality customer service. I'd give 6 stars if it were possible.
December 13, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
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