Musah, First time I've had an easy time making an online purchase. The staff is incredible supportive particularly Clare who really took me through the whole process well.Shout out to James too.
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See what reviewers are saying
Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
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Very welcoming..friendly and…
Very welcoming..friendly and knowledgable as well as very good genuine product
December 6, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
The website is smooth and user friendly…
The website is smooth and user friendly so it was easy for me to purchase what I was looking for.
December 6, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
Expensive but am always sure am getting…
Expensive but am always sure am getting genuine stuff
March 14, 2022
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support. We don’t compromise on quality, however we strive to maintain affordable prices at all times.
Great service and products
November 28, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
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Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the positive feedback. We appreciate the support
Week 3 without receiving my purchase and zero communication.
It is more than 3 weeks still waiting to receive my online purchase.
Yet to receive any communication on my order status without pestering the sales agents.
Extremely unprofessional!!
November 19, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Apologies for the inconvenience. Part of the delay was occasioned by the pilots crew strike that affected our inventory logistics where we had to reroute our cargo to another airline provider. Our sincere apologies Steve. Our mantra is to always leave the customer with A+ level satisfaction. However we are glad you got to recieve the item in awesome condition as and how you expected it. Look forward to serving you once again.
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you. We appreciate the positive feedback.
Highly Recommend
They are always very responsive and super helpful. Never been disappointed with their service. I would highly recommend :)
October 8, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you Patrick. We appreciate the positive feedback.
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Vivid gold has good service and delivery
I think their service is good and friendly. Unfortunately, I find them quite expensive, especially for delivery.
November 4, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the feedback. Kindly bare with us. The rise of fuel costs, has a ripple effect to the delivery charges. As and when they fluctuate so does the delivery charges. Apologies for the inconvenience caused.
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you for the update. We continue to improve on our efficiency even during an influx of orders. Apologies for the late confirmation on your order.
Prompt service and very friendly staff
October 8, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
They have the best customer care service
They have the best customer service. Orders are delivered in the quickest time.
October 7, 2022
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
We appreciate the positive feedback
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I love everything about them
I love everything about them. Very fast order processing and wide variety of items.
October 3, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
We love the feedback, thank you.
Efficient
Efficient, timely, Easy to use together with great customer support for enquiries makes vivid gold an amazing store.
September 30, 2022
Reply from Vivid Gold - Video Game Outlet [KE]
Must appreciated.
Good quality products and world class…
Good quality products and world class customer service.I received what i had ordered for in good time and any issues/queries i had were addressed immediately.I will definitely recommend them to others.Special thanks to Victor who was already ready to pick my calls and sort me out.
October 3, 2022
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Much appreciated
Excellent Service
Very good, quick and professional services. I mostly love the fact that they don't discriminate. My 9 year old son is the one that got in touch with them and I was impressed that they will always pick his calls and take him through what he needed to do. Bravo
September 27, 2022
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
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Quick service and packing the item as…
Quick service and packing the item as gift was a good touch 👍. Will order again
September 27, 2022
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
Fast delivery and amazing service
September 16, 2022
Very good and professional
Very good and professional
I have made various purchases previous the customers care is very good.
August 30, 2022
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