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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often finding them as described and of good quality. Several people appreciate the quick and easy ordering process, with some noting timely delivery and good communication throughout. The customer service is frequently highlighted for being friendly, polite, and responsive, helping with order tracking and product inquiries. However, some people were dissatisfied with the product quality, citing issues like ill-fitting parts or items that failed after installation. Delivery service also received mixed feedback, with some experiencing slow shipping, lack of updates, or even incorrect delivery addresses. A portion of customers reported negative experiences with customer service, mentioning difficulties with refunds, lack of accountability for mistakes, and poor communication regarding order status or product issues.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed dissatisfaction, citing issues... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report fast and efficient... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, quick... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers report dissatisfaction, citing... See more

Quality

People report ambiguous experiences with quality. Many customers express dissatisfaction, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated. Delivery was slow but being from Canada it was expected. Did not expect the price for tariffs if... See more

Company replied

Rated 4 out of 5 stars

Ordered headlights for daughter's subaru. The lights came in a couple of days. Put them in last weekend and everything worked as advertised. Quick easy and what I ordered. Pleased with the experience... See more

Company replied

Rated 4 out of 5 stars

Arrived on time, good quality part it seems and feels like, waiting on getting it all situated but got a dual tip muffler for my 2002 Saab 9-3 turbo anniversary edition and I'm excited to see how it s... See more

Company replied

Rated 2 out of 5 stars

I’ve ordered a few times from them. Every time there were issues. Items misrepresented, defective, and said to be in stock but ends up back ordered. This company is just a third party seller. All item... See more

Company replied


Company details

  1. Car Accessories Store
  2. Tuning Automobile

Information provided by various external sources

VividRacing offers Quality Performance Auto Accessories and Auto Parts. Fast shipping and huge discounts off retail.


Contact info

3.4

Average

TrustScore 3.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Chris made it very easy and was able to…

Chris made it very easy and was able to talk to him he did a great and fast job

June 4, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the awesome review, Aaron! We're thrilled Chris made your experience smooth and speedy. That's what we strive for at Vivid Racing! Enjoy your new parts!

Rated 5 out of 5 stars

friendly

very friendly and helpful.

June 4, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thank you for the review!

Rated 5 out of 5 stars

Excellent

Excellent . Fast delivery to Finland

June 4, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Stoked to hear it, Ari! Enjoy the ride in Finland!

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Rated 5 out of 5 stars

Travis Williams and the team at Vivid…

Travis Williams and the team at Vivid were pleasant to deal with. SUPER fast responses to my questions and very knowledgeable!

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Stoked to hear it, Ari! We love getting our parts all over the world. Fast shipping is our game - happy modding!

Rated 5 out of 5 stars

Easy

Easy to order keeping me updated on my order

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Glad you found our ordering process easy, Willis! We know keeping you updated on your order is important. Thanks for choosing Vivid Racing!

Rated 5 out of 5 stars

The products they sell are good matches…

The products they sell are good matches for factory replacements. They higher performance headlights were something I considered but decided against using for Honda Element. Projector lights for this car probably would make it more difficult to see. Elements have huge A-pillars and several other blind spots so it’d be better t just get the black bezel stock assembly. They have shipped already after just one day after ordering so, so good so far.

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the kind words about our parts selection, John! Glad we could get your order shipped out super fast and look forward to hearing how the new assemblies perform!

Rated 5 out of 5 stars

great customer service

Reid Watson was very helpful and patient. He was able to get my order processed and sent out.

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's fantastic to hear, John! Reid is a real asset to our team for sure! Glad he got your order rolling smoothly - enjoy your new parts!

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Rated 5 out of 5 stars

I wanna say thank you to Ryan for going…

I wanna say thank you to Ryan for going above and beyond with finding some rims for my vehicle.

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's awesome, Frank! We love hearing Ryan's dedication helped you find the perfect rims for your ride. Thanks for the kind words, and happy cruising!

Rated 5 out of 5 stars

I order some headers and so far the…

I order some headers and so far the Communication with him back-and-forth and emails been very good and professional.

May 31, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's great to hear, Gavino! Communication is key, and we strive to be professional and helpful throughout the order process. Looking forward to getting those headers shipped out to you!

Rated 5 out of 5 stars

Timely service

Service was done in a timely manner and communication was great

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Glad we got you in and out efficiently, Shane! Keeping you informed is key to a great experience. Enjoy your parts!

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Rated 5 out of 5 stars

Great guy. Great buy.

Great buy. Highly recommend.

June 3, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Stoked you scored a great deal, James! We recommend parts we believe in, and it sounds like you found a perfect fit. Enjoy the ride!

Rated 5 out of 5 stars

Great experience working with Travis

Travis was great. He knew a lot about my car and wheel options for it. We took a lot of time discussing options until I felt really confident I was making the right choice for what was a custom order with long lead time. Enjoyed working with him and the entire process of narrowing down those options.
Looking forward to the TE37 wheels on my Elise!

May 23, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's awesome to hear, Pete! Travis is a car enthusiast himself and loves helping customers find the perfect fit. The wait for custom parts can be tough, but the end result is always worth it. We're pumped you're stoked about the TE37s for your Elise!

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Rated 5 out of 5 stars

Chris K is the best

Chris K is the best! I call him tell him what I want and he finds me what's in stock around the country. Superb service!

May 27, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's what Chris K does best, Rich! We're lucky to have him on the team finding those hard-to-get parts. Thanks!

Rated 5 out of 5 stars

The phone was answered consistently

The phone was answered consistently. Ordering process was not difficult.

May 31, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

Thanks for the kind words, Legion Dynamics! We appreciate you letting us know about your smooth experience. Easy phone contact and a hassle-free ordering process are what we strive for at Vivid Racing. We appreciate your business!

Rated 5 out of 5 stars

The service was prompt and…

The service was prompt and professional.
My questions and concerns were answered
With ease and informative, very reliable.

May 30, 2024
Unprompted review
Vivid Racing logo

Reply from Vivid Racing

That's fantastic to hear, Chris! We take pride in our team's prompt and professional service. Happy modding!

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