I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
- #26 of 29 best companies in Wine Store
- #39 of 44 best companies in Food Products Supplier
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
We tried to find a Rioja we liked…
We tried to find a Rioja we liked locally and no one carried it. We went on Vivino and ordered a case in a couple of minutes.
April 26, 2026
The site is easy to use
The site is easy to use. The price of the wine was excellent and the wine came promptly in perfect condition.
April 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I m waiting for a bill !!!
I m waiting for a bill !!!! I have asked itca few weeks ago but untill now i haven' t recieved id best regards Luc naudts
April 1, 2026
Unprompted review
Reply from Vivino
Hi Luc,
Thank you for sharing your experience, we're sorry for the trouble you faced but we're glad that the issue has now been solved.
While such delays aren't typical, sometime resolution can take longer than expected.
We appreciate your patience and understanding throughout the process!
If there's anything else we can do for you, don't hesitate to reach out - our team is always available to ensure your Vivino journey ends on a positive note!
Kind regards,
Vivino | Customer Support
"
Reply from Vivino
Hi Mr Storhas,
We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide.
We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions.
In the future, the best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out.
Kind regards,
Vivino | Customer Support
I got may order canceled and I got the…
I got may order canceled and I got the info when I was asking for delayed order for the third time!
April 16, 2026
Reply from Vivino
Hi Bo,
Thank you for your sharing your feedback and please accept our sincere apologies for any inconvenience caused by the cancellation of your order.
We completely understand how frustrating it is to look forward to a wine and see the order cancelled.
While we make every effort to keep our stock information up-to-date, there are still some rare instances where the product sells out before the system updates.
With hundreds of thousands of wines available and hundreds of partners, all trying to provide exciting wines and prices, there is a tiny chance of misalignment in our inventory for a few seconds. Also considering the fragile nature of wine, it's also very possible that some bottles we thought were in stock either broke or were found to be corked and had to be removed from circulation. We are continuously working on improving our inventory management systems to eliminate all possibilities of those situations, but it's a work in progress.
If there's anything else we can assist you with, or if you'd like help selecting a similar wine, we'd be happy to help.
Kind regards,
Vivino | Customer Support
great service
great service. Prompt delivery. Kept in touch as to when delivery would happen. Bottles well packed.
April 22, 2026
Frustration with Invalid Tracking and Ineffective Chatbot Support
My order remained stuck in “shipped” status for three days, and the Planzer tracking number didn’t exist on Planzer’s website. I had to contact Vivino’s support to verify the issue, but it took considerable effort to reach an actual human — the chatbot experience is genuinely frustrating. Only after a support agent manually validated the problem and contacted the vendor did the shipment finally move forward, and only then did the tracking number start working.
This isn’t the first time I’ve experienced this, and it’s making me increasingly reluctant to purchase from Vivino again.
April 14, 2026
Reply from Vivino
Hi,
Thank you for taking the time to share your feedback. We're really sorry to hear that our service didn't meet your expectations this time.
Our digital assistant, Vivian, is designed to support you 24/7—handling our most common inquiries and gathering key information before passing your case to a human agent. Our goal is to provide answers without any delays for situations that can be anticipated, like an invoice request or how to change a password, and to gather all the relevant information for a faster resolution in situations where you need to be connected to our Customer Service team. We're constantly working to make it smarter, quicker, and more responsive to your needs, but we understand that there is always room for improvement. We have passed your experience to the team that is continuously working on our chatbot - your feedback will helps us to improve, and we're truly grateful for it.
We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide.
If there's anything else we can assist you with, or if you'd like to share more about your experience, please don't hesitate to reach out.
Kind regards,
Vivino | Customer Success
Reply from Vivino
Hi Mr Dobbeleir,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, here are the best ways to get in touch with us:
- Contact us via the Vivino App
1. Open the Vivino app and tap into the settings menu.
2. Select “Help & Support” to access our Virtual assistant, Viviane.
- Contact us via the Vivino Website
1. Go to vivino.com/contact.
2. Select the "Customer" button to open up our virtual assistant.
3. Tap the red chat icon in the bottom right corner.
Our Virtual Assistant will handle your query, providing quick solutions or passing it to a Customer Support agent for resolution via live chat or email.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
Ordering process was easy and smooth
Ordering process was easy and smooth. The delivery was quick and reliable thanks to Japanese delivery infrastructure.
April 16, 2026
Reply from Vivino
Hi 瀧寺正芳,
Thank you so much for taking the time to share your positive feedback with us! We’re really happy to hear that you had a great experience, and your kind words truly mean a lot to our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always here to help.
Best regards,
Vivino | Customer Support
Plus free shipping!
Best place for wine lovers to evaluate wines. Premium members free shipping, can’t beat that
April 25, 2026
Quick and reliable delivery
April 15, 2026
The wine was great but not UPS delivery…
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took another day to get the package.
April 15, 2026
Always use the app to compare wines and…
Always use the app to compare wines and this is the first time I have ordered through the site-very easy to use and good price for the product.
April 25, 2026
My package was sent to some station…
My package was sent to some station while I was home!!! They didn't even try to reach me at my place. I can't carry 10kg by myself and I have no car.
April 15, 2026
Reply from Vivino
Hi Mr Muehle,
Thank you for taking the time to share your experience, we're truly appreciate it.
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
I can see that you are already in contact with our customer support team. Please rest assured we're actively working on your case to provide an effective solution and we will not consider it closed until a solution or correct expectation has been provided to you.
Thank you for your patience, we will keep you updated with any progress.
Kind regards,
Vivino | Customer Support
They sent the wrong order
I really like your service. But this time I ordered a 2019 vintage. After I ordered and paid it turned out that you could not fulfill my order. So you just sent a 2022 vintage instead. I would have preferred that you reached out explaining in detail what the situation was. Now I have 3 bottles of wine that I didn’t order and I have tried twice to get help to make it right. But so far no one has answered my request.
April 15, 2026
Reply from Vivino
Hi Mr Kerfoot,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
I was able to see that our customer support team has an open ticket regarding this issue, and will reach out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
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