I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
- #26 of 29 best companies in Wine Store
- #39 of 44 best companies in Food Products Supplier
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Only half of my order has arrived (6…
Only half of my order has arrived (6 bottles)I have been contacted by your representative and apparently my order is being searched for and will hopefully reach me within 5 days
April 14, 2026
Reply from Vivino
Hi Susan,
Thank you for sharing your experience, we're sorry for the trouble you faced ,we know how important it is for every bottle to arrive as expected, and we are sorry that part of your order was missing.
While such delays aren't typical, sometime resolution can take longer than expected, especially when they involve deeper investigation or coordination with partners.
We appreciate your patience and understanding throughout the process!
If there's anything else we can do for you, don't hesitate to reach out - our team is always available to ensure your Vivino journey ends on a positive note!
Kind regards,
Vivino | Customer Support
The ease of ordering and simple payment…
The ease of ordering and simple payment process.
April 13, 2026
Vivino provides great products with…
Vivino provides great products with great customer service. Delivery was was taking a little longer than usual with this order, I contacted them through the app, and I received an immediate response and within 24 hours I had updated tracking which was accurate.
April 13, 2026
Great service from the vendor
Great service from the vendor, SoCal Wines. One week transit from CA to NC, packed adequately to prevent travel damage. Well done.
April 13, 2026
Good wine at reasonable prices rated by…
Good wine at reasonable prices rated by wine drinkers and not connoisseurs.
April 23, 2026
I received two bottles different from…
I received two bottles different from those that were advertised. Different in shape and from different years, despite being from the same producer. The price was higher than if I had bought them on sale, as I usually do.
April 13, 2026
Reply from Vivino
Hi Antonio!
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
Our team has reached out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
The app is incredibly easy to use and…
The app is incredibly easy to use and very convenient. I find the reviews of the wine are usually spot on. Vivino was pretty much the only way I buy my wine now.
April 13, 2026
Order Cancelled Due to Inventory
Ordered product and waited, only to receive message days later that product was not available. Refund was issued promptly, but was very disappointed in the timing, especially while ordering, it gives you a number of said inventory.
April 13, 2026
Reply from Vivino
Hi CJ,
Thank you for your sharing your feedback and please accept our sincere apologies for any inconvenience caused by the cancellation of your order.
We completely understand how frustrating it is to look forward to a wine and see the order cancelled.
While we make every effort to keep our stock information up-to-date, there are still some rare instances where the product sells out before the system updates.
With hundreds of thousands of wines available and hundreds of partners, all trying to provide exciting wines and prices, there is a tiny chance of misalignment in our inventory for a few seconds. Also considering the fragile nature of wine, it's also very possible that some bottles we thought were in stock either broke or were found to be corked and had to be removed from circulation. We are continuously working on improving our inventory management systems to eliminate all possibilities of those situations, but it's a work in progress.
If there's anything else we can assist you with, or if you'd like help selecting a similar wine, we'd be happy to help.
Kind regards,
Vivino | Customer Support
Reply from Vivino
Hi Sergio,
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
So we can investigate what happened and find the best solution for you, please contact our Vivino Support team directly including your order number and a reference to this review.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
Great variety of wines
Availability of choosing, studying and rating all the wines In a single app!!
April 23, 2026
Order not shipped for a week and only…
Order not shipped for a week and only after contacting customer service
April 13, 2026
Reply from Vivino
Hi,
We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide.
We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions.
Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out.
Kind regards,
Vivino | Customer Support
Partially satisfied - communication issue
I received my first order but I had no news from the second one, no confirmation email, nothing whereas money has been taken. I received it finally so everything ok but communication from marketplace sellers could be improved
April 13, 2026
Reply from Vivino
Hi Romain,
Thank you for taking the time to share your experience.
We're so sorry your second order hasn´t arrived, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, the best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
We never received our order from…
We never received our order from Vivino. I filed a claim with the online AI and have had no response. It was a 600 plus dollar order. Please give us the wine or refund our money.
April 13, 2026
Reply from Vivino
Hi Bina,
Thank you for sharing your experience, we’re sorry to hear you haven't received our response.
We replied to your inquiry via email on April 22nd, but it's possible our message may have landed in your spam or promotions folder by mistake. Just in case, we're also following up with another email after seeing your review, to make sure you're fully supported.
We'll be looking forward to your reply so we can continue assisting you and resolve this as soon as possible.
Kind regards,
Vivino | Customer Support
An easy way to get your wine.
April 13, 2026
Its a good wine to drink..
April 22, 2026
I made and payed an order on April 15th…
I made and payed an order on April 15th and I'm still waiting for the order to arrive.
April 13, 2026
Reply from Vivino
Hi Dominique,
Thank you for taking the time to share your experience.
We're so sorry your order hasn´t arrived, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, the best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
Bad service manners
After DPD failed to find our correct address, I was instructed to contact the sender – you. Your employee apologized for the inconvenience and, in turn, referred me back to DPD. Worse than bad delivery drivers are customer service representatives who just want to get rid of you so they don't have to deal with you! Only after I wrote to Mr. M., including informing him that I was no longer your customer, did he take action, apologize, offer compensation, and suddenly want to personally handle everything. Had this happened immediately, I would still be your customer today. I find this kind of business practice appalling and will therefore be buying my wine elsewhere from now on.
April 16, 2026
Unprompted review
Reply from Vivino
Hi Mr Torsten,
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
Thank you for your patience and understanding. I sincerely apologize for your first interaction due to a misreading of the tracking information and I hope you will give us another chance to have opportunity to show you the normal Vivino experience
Kind regards,
Vivino | Customer Support
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