VIZ Insurance Reviews 

207
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely helpful, highly knowledgeable, and always pleasant to deal with during every single interaction. Reviewers often mention the prompt customer service and clear, thorough explanations provided when discussing various insurance policies. People also deeply appreciate the quick, straightforward online quote process and highly affordable prices that consistently save money. However, a small portion of people felt dissatisfied with unexpected cost increases and certain strict coverage limitations. Some reviewers also shared occasional issues with unexpected expenses or situations where specific policy coverage was unavailable.

What people talk about most

Service

Clients share positive opinions on service, highlighting outstanding support and professional staff.... See more

User experience

Users describe satisfaction with the user experience, highlighting a streamlined, simple, and stress-free... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, knowledge, and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that representatives are... See more

Price

Customers consistently note positive experiences with price, finding it budget-friendly and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The operator that took my call was knowledgeable and proactive as well as being very pleasant to deal with. Offered solutions and did what he said he would! Gives you confidence that should the nee... See more

Company replied

Rated 5 out of 5 stars

I organised my VIZ public liability insurance online for my cleaning business. The process was straight forward & easy to do via the website. I found the price was a tad cheaper than other insurance p... See more

Company replied

Rated 5 out of 5 stars

had a great experience dealing with this insurance company. From the start, the team was professional, responsive, and easy to communicate with. They took the time to explain everything clearly, answ... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding service from VIZ Business Insurance. The team was helpful, knowledgeable and easy to deal with from the very beginning. Insurance is something you hope you'll never need, but... See more

Company replied


Company details

  1. Business Insurance Company
  2. Insurance Agency
  3. Insurance Company

About VIZ Insurance

Written by the company

Nobody wants to think about business insurance. We’re experts in helping tradies get insured. Pick a policy you can understand and get started.

Build Your Policy With Cover For:

Public & Products Liability
Tools & Equipment
Tax Audit

For policies commencing on or before 30 June 2025, © VIZ Insurance Pty Limited ABN 49 615 973 487, AFSL 494857 (VIZ), acts as an agent under binding authority for RAC Insurance Pty Limited ABN 59 094 685 882, AFSL 231222 (RAC), the product issuer. For policies commencing on or after 1 July 2025 VIZ acts as an agent under binding authority for the insurer, Ivory Insurance Pty Limited (Ivory) ABN 54 608 092 566 (regulated by APRA). VIZ receives a commission from RAC and Ivory for policies issued which is a percentage of your premium.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(207)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great phone service but your employee

The bloke that was on the phone was awesome sorry cannot remember his name but he was the reason I jumped on board great to deal with. I don’t no much about this stuff he made it so easy for me .

May 19, 2026
VIZ Insurance logo

Reply from VIZ Insurance

Thanks Michael, glad our team could help you and appreciate you taking the time to review.

Rated 5 out of 5 stars

Easy.

Easy.. straightforward
And was done.. just like that 😀

May 28, 2026
VIZ Insurance logo

Reply from VIZ Insurance

Cheers, Kristy!

Rated 5 out of 5 stars

Viz Insurance Great For The Handyman

Viz Insurance was very straight forward, easy to understand and apply. It has the right amount of cover for my needs as a handyman and I can increase that coverage as my business grows with cover for other needs such as my tools etc. Definitely recommend you take a look at Viz Insurance.

April 22, 2026
VIZ Insurance logo

Reply from VIZ Insurance

Glad to hear we could help, Fred. If there is anything we can do in the meantime, let us know!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look