VNYL Reviews 

if i could give 0 stars i would. i got a groupon deal and this is truly an awful service. the vinyls they supply are 90% from completely unknown artists which i do think is great that they're supporting but it also means that you don't actually get music that you would have bought otherwise although their advertisements show well known artists and well known albums. those albums are in actuality incredibly rare for VNYL to distribute to their customers. their customer service is quite honestly one of the worst i've ever experienced in my life. i had to argue for months over an order that was never delivered, which they confirmed by their own tracking information. not to mention they will charge you for an entire year without notice of the subscription renewal. its a great idea in theory but the way this company runs is awful. if you want a vinyl subscription service go with another/different one because this one is a headache and waste of money.

Insanely terrible, only gave 2 because I got 2 out of 9 records that I actually like. My last order I ordered in august and it didn’t come until October. After weeks of emailing them to cancel I finally threatened to open a dispute in BBB and they gave me a full refund. I didn’t read reviews first and I was swept in by their deceptive marketing. No you won’t get P!ATD like they put in their ads, you’ll get country music from a band with 10,000 listeners on Spotify after you put no country.

I made the mistake of not reading any reviews first. I can't add anything more to the negative reviews already given. Trying to cancel the membership is ridiculous; you're directed to a number to call. Upon calling, they ask you to leave a message. After leaving a message, you get no call-back, and the charges continue. I have had to go to my bank to dispute the monthly payment. As one review states, these guys are borderline scammers. Don't do it - they are awful.

I am disgusted with this company!!! My daughter was clearly taken advantage of by this company. Two years ago she recieved a box that was not only opened but the record itself was missing! They did not refund or resend her one so she canceled her subscription only to now learn she has been being charged very month for almost 2 years and not ever receiving any packages. They refused to refund her for this and said they could only refund the last 90 days! Pathetic!!! She is a young girl that I agree should have caught this sooner but their is no excuse for stealing from people. I tried calling to talk with someone but big surprise, no one is ever available. You bet I will be talking to someone to see what more we can do. Stealing is illegal.

I ordered the one record a month subscription around last year and it took months to receive anything and I was still getting charged for it. I decided to cancel my subscription by emailing them (which they took a lengthy time to respond to). I was told my membership was officially paused but it turns out I'm still being charged and I'm not receiving any records even though they are still charging me. Now they're not answering phone calls or messages. I would definitely think twice if you plan on starting a subscription with this company as they seem incredibly disorganized and are borderline scammers.

Terrible experience. I gave them access to my Spotify account and wrote a very detailed description of what I wanted in my profile. I'm sure the person who chose my records didn't even read it. I told them I was not a fan of country and in my first shipment, they sent me a straight up country album from someone I've never heard of before. I've just wasted $100. Save your money and just buy the albums you want from a reputable retailer. Don't count on these clowns selecting anything you like. They are just dumping old inventory. I wish there was a 0-star rating.

I ordered a record from VNYL in December of 2020. I completely forgot about it, because the record did not ship until FEBRUARY 2022! I literally moved houses twice in between the time I ordered it and the time they shipped it, but despite them taking more than a YEAR to ship the product, they did not contact me to confirm my address or provide any updates in that time. When I finally received shipment confirmation, I immediately informed them that I had moved to a different address and state. They told me they could not reroute the order but would resend it to me once the order was returned to them. Of course, I had no way of ensuring the order would be returned to them, and after delivery, they told me they could not refund me or replace the item. What absolutely incompetent and horrendous service. DO NOT BUY FROM VNYL!

I wish I would have read the reviews more before buying this as a gift for my husband. I bought the 3 month gift set for him for Christmas and he was super excited about it. It did take a couple months to get his first set or records which I chalked up to the busy holiday season and the $5 shipping for a gift was a little ridiculous but so far his albums have not been his tastes whatsoever and he has a pretty vast taste in music. Also, make sure you read the fine print of that gift membership. I assumes after we did the 3 months of choosing a record we'd just be done but NOPE they continue to charge your card every month until you call and cancel it. What kind of sense does that make when I bought a 3 month subscription?! If I wanted more than 3 months I would have purchased more!! Complet rip-off and bordering on scam territory.

This company is ridiculous! Bought the gift subscription for my husband, who then had to input his credit card to redeem the gift (what kind of company does that?!) The records he received were AWFUL and do not match his music taste at all. Customer service is terrible, impossible to talk to someone over the phone. DO NOT BUY FROM THEM!

I placed 2 monthly subscription orders and never received them. I emailed to ask if they had been lost & I was issued store credit which I was happy with since the music they pick out for you is very bad. However I place my order for records I have picked out using my store credit & it has been almost 6 months and I have not received anything (my 3rd order with them in a row I haven't received). I emailed to ask for an update & they said they were having issues with logistics and I could not get a refund to my credit card, only store credit. This company feels like a massive scam in my opinion.

Horrible service, even worse customer service. I didn't receive a record for close to 6 months. Finally I got their customer service to respond and they told me it was my fault for not logging in to tell them what I want. I requested that they cancel my account and just curate whatever vinyl I'd already paid for. I paid the extra $5 shipping (which is ridiculous in its own right) and after another month of waiting only one record showed up. I asked them about this and they told me that I only received one record because I hadn't reached out to their impossible to contact or work with customer service after paying shipping.

Horrendous experience. DO NOT SUBSCRIBE TO VNYL.

This is such a bad service. I got a three month plan as a gift and was super excited... that quickly changed when they made me pay for shipping even though I entered in a promotional code. Why would they make you do that for a gift? Anyways, I was like, I guess it's OK because it's $5 and I might get some cool records. Well, that wasn't the case. It's like they don't even read your responses to what you like and don't like. Or look at your Spotify, which I connected! I think they just get sent records that aren't super popular and have a very small inventory to select from. First month's vinyls took like a month to get here and they all SUCKED. I mean, I like discovering new music, but these were BAD. This led me to look at other reviews which confirmed my opinions - they do not send good vinyls, and their service takes too long, billing issues by some, etc. I cancelled my membership (fortunately no issues) but not before they sent me the second month of vinyl, which you guessed it, was just as bad!!! I would rather go to a used vinyl store near me and pick out stuff I actually want. How about you guys increase your inventory and get people working for you who actually know how to select music for others? My Spotify Discover Weekly does a better job than you (a much better job).

Joined the club. Was charged twice with no delivery of music. Contact number always refers you to email. Emailed 3 times to cancel. No response. I contacted BBB and filed a complaint. Vnyl responded back with cancelation but still no refunds. Waiting to hear back from BBB. Will file complaint with credit card company next. BUYER BEWARE.

Received first shipment of 3 Albums, all old artist or not ever heard of,
They so far have FAILED to follow my preferences of music.
VERY DISAPPOINTED AT THIS TIME,will give them one more opportunity to Do the Right Thing.

Sold me on a $14 a month subscription. Takes 2+ months to even receive anything after they bill you. And what they send you is mostly garbage, not even close to what you curated. After almost a year I only received 1 record I enjoyed. And you can’t cancel your subscription unless you call a number but they don’t even have a hold option so you have to call back repeatedly. Don’t not use this company unless you like getting awful vinyl. Hopefully they see these reviews and get there act together. Until then I highly DON’T recommend this site!

Never received any product after more than 2 months. Never received any follow up emails from customer service. It is not possible to speak to a person.

This is a scam. Had to dispute charges with credit card company to get my refund.

I got this for a gift on Christmas yet I have been stuck in a membership for months and still have not received the package (the source seemed scant to begin with). It is utterly ridiculous that something can be such a clear sellout that is not truly passionate about getting people the products they want. You'd figure something that functions so easily in buying would be just as easy to cancel, yet you must call in to cancel and majority of the time they are not even taking the phone during the business hours. Spend your money elsewhere.

Waste of money with do many other record subscriptions out there. Customer service is non existent, monthly selections straight out of a bargain bin and when asked to actually send music I like was told we are a music discovery service. If that isn't bad enough no refund policy so once they get your money your ruined. The records are so bad I tried bring ten months of records (30) to the local pawn shops and couldn't get a $1 a record. Buyer please beware

Is a total rip off. They still owe me two records. Instead of sending me my records the cancelled my subscription and stiffed me on two of them. Don’t join or buy from them!!!

I signed up for their album curating service and never received anything after over a month now since placing my order. No one ever answers their customer service number and it takes you directly to an answering machine that has a full inbox. Good luck trying to get someone to respond to you via email too. When they finally do they tell you curating takes up to "4 business weeks" whatever that means, despite their website saying it only takes 2-3 weeks for them to ship your order. There are much better vinyl curating services out there, avoid this scam company.