VNYL Reviews 

Very, very underwhelming service. The only reason I am giving 3 stars is because I somehow ended up with a few records that I enjoyed. In my personal experience, I felt the records that I received were casted off artists, or stock pile records they were looking to get rid of (which there’s a reason why they had so many of them). Sometimes I got completely wrong album requested (recently selected an artist with the name ‘Johnny’, I got a Johnny Cash album… polar opposite, luckily I like Johnny Cash).
I just think there are better subscriptions out there, that can be even more tailored to the listener. The special pricing offer I took advantage of to start my service was well worth it on paper, but some albums I don’t even want to listen to again.

UPDATE (11/1/21): Thank God this subscription service has ended. After a full year of mediocre vinyl deliveries, the cherry on top was not only receiving a record that I did not choose out of my selections, but receiving the same Johnny Cash record that i received in my last order (which I did not request either!)! I'm lowering my rating solely because of the last shipment. How do you not keep track of the records that everyone receives?? I would totally suggest to those considering Vnyl, don't waste your time!

This company took my money and never sent any vnyl. My first subscription was in April and they charged my second month before I even received my first month. I promptly canceled my subscription and I am still waiting on my order. They said it was lost and they would replace it. That was over 3 months ago. Still haven't heard a peep from them. 260 other stories like mine on the Better Business Bureau. I have filed a dispute against my charge with my bank. Buyer Beware.

Total scam. I have yet to receive records that I ordered IN MAY. I could maybe understand a couple weeks, but months is ridiculous. Don’t sign up.

ABYSMAL. I was charged without them sending anything to me or receiving notification of shipping. There's no transparency. Subscribers have no control. You have to actually call them to cancel or pause your subscription and customer service runs on Pacific time. Not to mention the only record I received was hot garbage. AVOID! DO NOT SUBSCRIBE!

Terrible experience. Ordered over a month ago and still haven't received anything. Canceled my subscription and am just gonna have to eat the loss since trying to get your money back from this company is a complete waste of time.

I was a member for two months where they promptly charged me, but never sent any of the records that were curated for me. My account showed the order number of both records, however no one could ever figure out why they were never shipped. Out of the several emails that I sent, I only got a response to one. After several phone calls, I finally got through on the phone only to find out that the warehouse wasn't talking with him either. Apparently, not only is the communication bad with customers, it is even worse between employees because all I ever heard was that "I have not heard back from the warehouse as to why your orders have not shipped." I was also told today that I will not receive a refund for the money that I was charged even though they did not send out any orders. I decided to cancel now, as to keep getting charged and never receiving anything.

I got a 3 month subscription as a gift. They auto-charge with no notification. Was not able to get a refund but got store credit. So I wait forever for them to update their store with something I want. My last order was placed over 2 months ago. They have my money and I don’t have my record. Also most terrible unorganized customer service. STAY AWAY!!!!!!!!! BUYER BEWARE!!!!!!!

This is a scam. They take forever to ship. They auto-charge and do not deliver the items promised. Stay Away.

I bought a 3 month subscription for a birthday present in June. She has yet to receive one record.

I bought the 3-vinyl subscription. My first month, I only received 2 records. I asked where the third was and if they could send the record I was supposed to get. They said no, they could credit me $14 and pick a different record in their store and they’d send it with the next month’s delivery. The next delivery came and the record was not included. I emailed about it. No response. When it didn’t arrive the next month, I called, cancelled my subscription and asked for a refund. Dealing with this company was really frustrating and they seemed unorganized. I was also only refunded the portion of the record not covered by the credit. The credit was because they didn’t fulfill my subscription box. They technically owe me $14. So annoying.

At times they can send some good records but there’s times they completely disregard what you mention in your taste options and send awful stuff. Also do not EVER purchase an add on record. I’m waiting over 3 months now after paying an additional 30 dollars for a rivals record I ordered and their customer service team refuses to give me an update except for canned robotic responses like “yes I am a consumer too and understand why waiting (3) months is frustrating however I cannot provide any updates”. They also are like 2 months behind on orders for me, I’ve paid for records for June and July and still haven’t received them. I’m cancelling soon because their customer service is awful, they actually get mad at you if you bring up an issue and they are painfully behind on orders. There was definitely some decent records I got but had to wade through some truly terrible offerings and abysmal customer service that makes it not worth it.

First of all, they take forever to ship your vinyl. My first order was placed on July 3rd and didn't even ship until August 14th. I emailed and them and they just consistently blame warehouse issues. Maybe you should give your customers notice then instead of leaving them in the dark for a month? And as for the vinyl they sent me, it wasn't my music taste at all. I said that I like modern indie/synth-pop and lofi music that was lyrically deep. They sent me a 90's throwback alt-rock/punk LP that is self-described as "cheeky and playful." Not knocking the style of music, to each their own but it's like they read my preferences and ran in the opposite direction.

I have the 1 year subscription and even after multiple attempts at contacting and working with their customer service team have still not received 4 separate orders dating over 4 months from them. No matter how good the records could be, I never get them. At this point I’m considering it theft.

Get billed every month and never receive anything. 3 billing cycles and "vibe" selections later, nothing even scheduled to ship.

Signed up in May and it is August and nothing has been shipped. Their only responses are that my collection is being curated and will ship out soon.

SCAM!!! Would give negative stars if I could!! I've been paying for this since March and as of today August 2, I have received NOTHING. Customer service has done less than zero. Just respond with emails saying "Sorry. We'll expedite your order." Even calling accomplished nothing except "someone will email you in 24-48 hours." Just buy albums on Amazon! This is a COMPLETE scam!!!!!!!

I set up my subscription after my boyfriend already had a not-great experience. He had to wait 3 months for his FIRST subscription and is still waiting on the other 2 plus an additional he ordered. I decided to give it a chance, against my better judgement. After almost a month of waiting I emailed to cancel and get an update on my orders. They informed me that my curated album would be expedited and that they would reach out to whoever handled the order for my selected one. I received the order I selected (which was placed AFTER my subscription order) However the curated album still has not shipped and is not giving me any update. In fact, it is under the "past" orders but I have never even gotten an update other than the supposed "expediting" of it. Which is obviously BS. It has now been over a month and I still have not received my curated album nor has my boyfriend received the other 3 he has paid for.
I know this is a small company, but I have never experienced such bad service. Don't offer a monthly subscription if you can't follow through within the month!

I have just written to VNYL.org today, as I was horrified to find out this morning that, even though I cancelled their service in 2018, they have been charging me every single month since then. No, I didn't spot it on my statement until today : (

I signed up for a yearly subscription in Nov 2018, $273... but I never received anything, ever, and so I cancelled.

To date, they have taken from me $1172 and I have not received a single piece of vinyl. Nothing.

I'm hoping they will be honest, and prove themselves not to be thieves, and return the money for products and service never given. I will update on here what happens.

I'm a journalist and connected to the music and vinyl industries, and so I can cause them WAY more than $1172 in reputation-damage, but I'm hoping it won't come to that and that they will behave ethically.

Subscribed June 18/21. Have been charged again on July 18/21. Still have not received any product. I contacted them and they said they were "switching warehouses." I am getting more than a little worried about this service.

At first I was very excited about this monthly subscription service. But after a while I started realizing a few things 1) I wasn’t receiving my monthly shipments, I would go 45 days sometimes over two months with no shipment. I then thought maybe I’ll pay for the expedited shipping. I then not only didn’t receive my shipment on time, I didn’t receive a shipment at all. 2) Vnyl does not respond to customer inquiries. On several occasions I emailed their customer service to inquire about my records, I had really hope that this was maybe something on my end or some setting I could fix because I really enjoyed the curated subscription however after receiving no response I decided to cancel my subscription, still no refund or records or even a response from Vnyl, maybe someone else will come along who can do this right. Oh and the vibe is trash just a way to sell you whatever trash they are promoting.