VO Reviews 

622
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and overall comfort of the clothing, noting that the fabrics are wonderfully soft, durable, and very well made. Shoppers also deeply appreciate the fast shipping times, the helpful support team, and the wonderful choice of unique and colorful products available. Some reviewers were not happy with sizing issues, mentioning that items occasionally arrived in the wrong size or simply did not fit correctly. A few consumers felt that dealing with these incorrect measurements and managing product returns created unnecessary hassle in their busy daily schedules.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the excellent quality, soft... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the soft, comfortable... See more

Order

Clients share satisfaction on order processes, highlighting stress-free shipping, smooth transactions, and... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrived promptly, even from... See more

Service

Reviewers mention high satisfaction regarding the service, highlighting an overall fantastic and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... See more

Rated 5 out of 5 stars

It's great to find a vegan friendly ethical company, and especially brilliant when the items they sell are genuinely well made and high quality. When I received my first item I was so impresse... See more

Rated 5 out of 5 stars

I hadn't bought from VO before. Loved their easy-to-navigate shop, their ethics/values, and their fully traceable manufacturing process. Quick delivery, great quality tee, and I love that it was c... See more

Rated 5 out of 5 stars

I absolutely love VO Clothing. It’s rare to find a brand where the ethics are as strong as the products, but VO genuinely delivers on both. Their clothes are well-made, comfortable, and designed w... See more


Company details

  1. Clothing Store

Written by the company

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

622 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(622)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointing customer care & shipping issues

My package got shipped to Thailand (I'm in Malta, EU) and is now over 2 months late.

I'm not sure who is to blame for the parcel going to the wrong country, but after 2 months of dealing with this I didn't get offered a refund, discount or any form of compensation. The only option they gave me was getting my package resent to me, which they were going to send me the wrong order because customer care looked up the wrong parcel/order number, (I had previously ordered from the Spark Company in March and that is what they weer going to send but I intervened). So I wasn't even going to get my correct order re-sent.

As I write this I still do not have my package. Clothes I ordered for summer will now arrive in winter.

October 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Fabulous product and service

Great service and order received with massive thanks as love love love them! Great quality materials super soft hoodie. Wash really well too and I don’t even need to iron the T. Will definitely be buying again!

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

It’s a bloody good quality T-Shirt

It’s a bloody good quality T-Shirt but aside from that, the use of bio-ink, biodegradable plastic wrapping and recycled paper postal packaging won me over. Keep up the good work and I will be back for more!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great fit!

Great fit!
I followed the size guide, and the t-shirts I got fits me perfectly :)
The prints look great, and I am very happy with my purchase.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent personal service

This company has excellent personal service and high quality products. I really appreciate the great service they provide which I haven’t experienced from anyone else in a long time! I shall certainly be purchasing from them again..

September 15, 2024
Unprompted review
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Rated 5 out of 5 stars

I'm happy with my t-shirts

I've bought two t-shirts: one as a gift for a neighbour and later on, one for myself. We were both pleased with our t-shirts. They are soft, wash well and keep their shape and are long enough.

August 22, 2024
Unprompted review
Rated 3 out of 5 stars

Great designs, awful quality

Great designs, but the clothing quality is awful. Anything white is completely see-through. Material is super thin and feels like it could just fall apart.

July 8, 2024
Unprompted review
VO logo

Reply from VO

Hey Hannah!

Thank you so much for taking the time to leave such constructive feedback about the fabric material you weren't particularly pleased with... 🙈 We genuinely appreciate your comments as they help our young team understand what matters to our customers the most, and the team looks through any reviews we receive, and doesn't take any of the less glowing feedback lightly!

Ultimately we get a lot of really positive feedback about our garments, and especially their soft material... So this might simply be coming down to personal preference and taste. Yet we do keep any comments like this on a list to bear in mind for future product development - for example, even though a lot of our customers love a thinner, lightweight fabric, we'd totally look to add some heavier fabrics in the future for those that don't.

Our team is constantly looking to tweak and improve, so while we didn't totally impress you this time, we still hope we can find a solution for you here!

We wish you would have emailed customer support or come on to our Live Chat and let us know so that we can find a solution for you - so if the item is not worn or washed please reach out so that we can assist you in returning or exchanging it

Bests,

Katie

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Rated 5 out of 5 stars

I ordered several tshirts and was so…

I ordered several tshirts and was so happy with them. The quality is excellent and the fit is great.
So many designs to choose from and they don’t have to be vegan, but the fact that all their products are animal and planet friendly is the best. I will buy from them again, for sure.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Sweat shirts & tshirt

I’ve bought three items from VO & all are fab ! The sweatshirts are beautifully soft & cosy but not bulky. I’m a size 14 & bought large which was perfect for me it’s a relaxed fit without being huge! Quality is great & washes well . They are my go to for cooler evenings / days , & I’m sure will be buying more in the future for being in snuggly autumn/ winter ! The t shirt is equally fab , & fits well ! Highly recommend this company , value for money & many lovely designs to choose from !

May 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Faulty sizing and poor customer service

I purchased two t-shirts of the same size. While one of the t-shirts corresponded to its size, the other was significantly larger, with a width equivalent to a t-shirt two sizes bigger. As a result, it was unwearable. I contacted the customer service team to address this, and they asked me to provide the measurements of the item, which I did. However, I was simply told that the sizing may vary. Despite the clear discrepancy in size, I was not offered any compensation or solution. The only option presented was to return or exchange the t-shirt, but since the shipping cost from my country exceeds the price I paid for the item, it was not worth the effort. I tried to leave feedback on their website, but submitting feedback was unsuccessful, and only positive reviews are visible on the site.

September 14, 2024
Unprompted review
VO logo

Reply from VO

Hi Susanna,

Thanks for taking the time to share your experience and I am sorry to hear you were not happy with the size tee you ordered. Having looked into the order, I can see that we did indeed offer to exchange the item for you or for you to return it for a refund, also letting you know that if when we receive it and measure it there is a variance from the measurements on our website size chart we would even cover the return shipping costs for you. If the item has not been worn or washed yet - we will happily exchange or refund it for you - just email in to customer support or come on to Live Chat.

Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Bests,
Katie

Rated 1 out of 5 stars

Horrible company

Horrible company, took my money and won't deal with the fact that item never arrived. Appalling communication.

September 13, 2024
Unprompted review
VO logo

Reply from VO

Hi Una,
I'm very sorry to hear that you weren’t happy with the shipping time for your order and that you had a bad experience! I wanted to look into this for you but did not find an order in your name. Can you please email our customer support or come on to Live Chat on our website so that we can look into this and resolve it for you if it has not been already

Best, Katie

Rated 5 out of 5 stars

Ordering was easy beautiful product!

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change after tumble dryer heat). Very affordable and above all helping safe the planet?!?. Thanks 'VO TEAM' xxx

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a t shirt which I love…

I bought a t shirt which I love and wear all the time. It is not only beautiful but great quality too.
Any issues or queries customer support are really helpful. Just an all round great experience with good ethics.

April 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent quality products!

I was hesitant to buy from VO as I learned about them from an Insta advert. I had recently been disappointed by buying from another advert seen on the platform and not receiving good quality products. I had noticed a well-known musician I follow who manages their own social media and is a known vegan followed them so I decided to take a shot because I really liked that tshirt design I saw (Tree Rings).
I am so happy I did.
The 3 t-shirts I got (made in India) are made from excellent quality cotton and are the right thickness to be comfortable in warmer days on their own or under a flannel or cardigan on colder days.
The ink is very good quality and is flexible. Nice soft colors too!
I also purchased an unstructured/dad hat with an embroidery. Outstanding quality again. 100% cotton (made in China unfortunately) and lightweight. Perfect spring/summer cap. Brim and fit are perfect. One of the best caps I have and will definitely be getting lots of use!

My only criticism would be they state they ship plastic-free. My package came in a paper bag on the outside and my garments in a single biodegradable plastic bag, so technically not plastic-free even if effort was made. Would have liked to see biocompostable plastic or similar solution. I understand why they had to use it though and appreciate it was only a single bag.
Would like to see VO get B Corp certified to add even more legitimacy to their eco-freindly claims. I do believe their claims but you never really know. They are PETA and WRAP certified which is outstanding and another big reason I'll purchase from them again.

Shipping from UK to Italy took about 2 weeks from clicking the place order button. I paid for tracked shipping and suggest that option. No company can speed up or control customs so the peace of mind is nice.

So yeah, great products and service. Would recommend!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

I was so pleased to find Vegan…

I was so pleased to find Vegan Outfitters. The joggers I bought arrived quickly and they are very good quality, thick cotton and a comfortable fit. The embroidered designs are delightful and I will certainly be buying again.

December 20, 2023
Unprompted review

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