VO Reviews 

618
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the clothing collection is exceptionally well made, featuring wonderfully soft materials, comfortable everyday fits, and beautifully unique designs. People also genuinely appreciate the remarkably fast shipping times, incredibly helpful customer support, and the wonderful ethical values driving the brand forward. Shoppers frequently express delight over the fun designs and high quality. Some reviewers were not happy with sizing inconsistencies, noting that items occasionally felt too small, too big, or required exchanges. Despite these occasional sizing challenges encountered with certain products, most buyers remain extremely satisfied and eager to purchase again soon.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the materials and fit of... See more

Order

Clients share positive opinions on order, highlighting smooth and hassle-free experiences with fast delivery... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive promptly... See more

Ethics

Users express strong satisfaction with the ethical standards and values of the company. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... See more

Rated 5 out of 5 stars

It's great to find a vegan friendly ethical company, and especially brilliant when the items they sell are genuinely well made and high quality. When I received my first item I was so impresse... See more

Rated 5 out of 5 stars

Lovely t-shirt, nice green colour, perfect fit. Received numerous compliments when wearing it at a cosmic themed party 😊 (print on the shirt is planets and such). That, and the company’s sustainabili... See more

Rated 5 out of 5 stars

I hadn't bought from VO before. Loved their easy-to-navigate shop, their ethics/values, and their fully traceable manufacturing process. Quick delivery, great quality tee, and I love that it was c... See more


Company details

  1. Clothing Store

Written by the company

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

618 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(618)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value for the quality

I’ve got three T-shirts from Vegan Outfitters now- they’re great quality, really soft cotton and a good fit. The designs have stayed bright through multiple washes too.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

High Quality Products and great customer service

I’ve just purchased my third tee shirt from Vegan Outfitters. They have all been wonderful. Really high quality, carefully printed and arrive in good time. Great customer service too as they keep you up to date on shipping via email. I highly recommend Vegan Outfitters!"

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Always love the items from VO!

Always love the items from Vegan Outfitters, I have several jumpers and t-shirts, as well as a bag, a mug and a few pairs of joggers in my collection now. My only complaint (and it's not really a complaint) is that I can't afford to order more often! Customer service are super responsive and helpful with any queries!

July 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I’ve ordered several t- shirts from…

I’ve ordered several t- shirts from vegan outfitters . It’s good because I know the quality and size are consistent . I would give them 5 stars. Great quality and great customer service also supporting a good cause x

July 1, 2024
Unprompted review
Rated 3 out of 5 stars

Horrible experience (but happy ending)

I ordered a tee-shirt and a sweater (around 100 euros) almost 2 moths ago. Never received the order, wrote to the customer service twice. They say they can't do anything because I did not payed an extra for the tacking service. I will never buy anything from them again!

UPDATE: after letting know the customer service about this bad review, they sent me the products again. The package arrived very fast and the clothes are very nice and top quality.

June 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing quality

Ordered from here several times now and will definitely be ordering again! Fantastic clothing, fast postage and delivery. Amazing quality and love the range of styles.

June 10, 2024
Unprompted review
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Rated 1 out of 5 stars

OK if you don't have a problem with your order

I have had several items from this company and I agree with the reviews about the good quality of their garments. I've even ordered as gifts for others. The downside seems to come with when there is a problem with an order. I asked for an exchange for a pair of joggers (after reading on their website they don't do refunds as their orders are bespoke...I have since read their replies on here that say they do issue refunds) but on returning the garment to them they insisted they were so full of pet hair they wouldn't possibly be able to give them to anyone else as they appeared to have been worn. They had been worn - to try them on! I didn't recall pet hair on them when I packaged them up. I do have a cat but the photo they sent me they said was of "white dander", so not my cat's hair. They insisted their non refund/exchange policy is industry wide which is not the case, I have returned items to other companies with no issue before. To add to my annoyance, upon telling them I would never purchase from them again I was sent a £10 voucher towards another order in response! They returned the original joggers to me and when I opened them I initially thought they had sent me a new pair and not my original pair as there was nothing wrong with them.
If you are confident you won't need a refund or exchange this company is fine. If you think you may need to then avoid. As someone else commented their customer service staff are very pleasant but they don't value your custom.

May 27, 2024
Unprompted review
VO logo

Reply from VO

Hi Sara,

Thanks for taking the time to share your experience. Unfortunately, indeed as per our returns/exchange policy we don’t accept returns that look like they’re covered in pet hair/dander. As you can imagine it wouldn’t be nice for the next customer to receive the item like that, We do offer exchanges and refunds but the items need to be in their original condition. I see the team covered the shipping costs and returned the item to you and indeed also offered a £10 gift card as a goodwill gesture. Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Kind regards,
Katie

Rated 5 out of 5 stars

This is an amazing company

This is an amazing company. The products are really good quality and the customer service is outstanding! I have bought many items from this company for myself and as gifts. Highly recommended!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent clothing

Excellent clothing - stylish and comfortable and cruelty-free. And customer service exceeded my expectations. Highly recommend.

December 1, 2023
Unprompted review

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