I spent the whole morning trying to contact Vodafone to obtain technical support needed to activate the 2.4 GHz network on my fixed internet service. Each time I waited around 15 minutes on the automa... See more
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See what reviewers are saying
Absolutely disgusted by Vodafone. Purchased allowance for 8 days and didn't receive anything. I am even unable to log into my account although I know very well my password. Seriously considering chang... See more
Vodafone Portugal texted their customers, including me, explaining there would be no extra data charges after the storms effecting Leiria knocked out the internet. However when my bill finally arrived... See more
Company replied
The quality of the internet is really shaky. However, the big problem is that customer service isn't interested in solving it. They just passed me around to another person on the phone, none of wh... See more
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535 reviews
Replied to 87% of negative reviews
Typically replies within 1 month
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Absolutely disgusted by Vodafone
Absolutely disgusted by Vodafone. Purchased allowance for 8 days and didn't receive anything. I am even unable to log into my account although I know very well my password. Seriously considering changing the provider when I am back in the UK
April 8, 2026
Unprompted review
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pessimo atendimento ao cliente
I spent the whole morning trying to contact Vodafone to obtain technical support needed to activate the 2.4 GHz network on my fixed internet service. Each time I waited around 15 minutes on the automatic system without reaching an operator. After about 40 minutes of attempts, I received an SMS saying support could not answer due to technical problems. I also used Vodafone’s customer complaint/contact portal, which cost me another 30 minutes, and I still received no response. Because of this, I could not install my electronic lock at home and lost a morning of work worth 250 €. Very poor customer support.
March 30, 2026
Unprompted review
Reply from Vodafone Portugal
Hello Alessandro,
We are sorry that you are facing difficulties with your service. We understand how important it is to have all services functioning correctly, and we want to help you resolve the issue as quickly as possible.
To begin, we suggest restarting all devices associated with your landline service. Please unplug them from the power supply and plug them back in sequentially: first the router, then the box. This simple procedure can often resolve the issue.
If the problem persists, in order for us to perform all necessary troubleshooting, we kindly ask you to access the TOBi Chat through the following link: https://tobi.vodafone.pt. In the chat, please follow these steps:
- Enter the phone number of your landline service
- Type “Difficulties”
- Provide details of the situation by following the options presented by TOBi
During the process, a few questions will be asked and tests will be carried out. If the issue is not resolved by the end, our Technical Support team will contact you immediately, free of charge and with priority.
Thank you,
The Vodafone Portugal Team
Vodafone mobile wifi speed
My Vodafone mobile wifi ,since I last was in Ervedal da Beira in january dropped to 1 mbps, even after restarting it several times
March 22, 2026
Unprompted review
Reply from Vodafone Portugal
Hello Michel,
We are sorry that you are facing difficulties with your service. We understand how important it is to have all services functioning correctly, and we want to help you resolve the issue as quickly as possible.
To begin, we suggest restarting all devices associated with your landline service. Please unplug them from the power supply and plug them back in sequentially: first the router, then the box. This simple procedure can often resolve the issue.
If the problem persists, in order for us to perform all necessary troubleshooting, we kindly ask you to access the TOBi Chat through the following link: https://tobi.vodafone.pt. In the chat, please follow these steps:
- Enter the phone number of your landline service
- Type “Difficulties”
- Provide details of the situation by following the options presented by TOBi
During the process, a few questions will be asked and tests will be carried out. If the issue is not resolved by the end, our Technical Support team will contact you immediately, free of charge and with priority.
Thank you,
The Vodafone Portugal Team
One of the worst companies in Portugal...
One of the worst companies to hire services in Portugal. Their customer service is poor, inefficient, and repeatedly disregards consumer rights by not honouring contract terms, taking above-average time to reply and sending documentation. They create huge hurdles for simple actions, from changing the contract name to a cancellation. I don´t recommend anyone to use Vodafone, they don´t deserve our money. I have been trying to cancel my simple internet plan for over a month now.
March 17, 2026
Unprompted review
Reply from Vodafone Portugal
Hi Luiz,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
We hope the situation has been resolved.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
I've been trying to contact Vodafone…
I've been trying to contact Vodafone for 3 days now with no success to dispute an extra charge. No English vr support, and unable to connect to rep. Very frustrating!
March 4, 2026
Unprompted review
Reply from Vodafone Portugal
Hello Sandra,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
We hope the situation has been resolved.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
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Vodafone lie - they make money from storm devastation.
Vodafone Portugal texted their customers, including me, explaining there would be no extra data charges after the storms effecting Leiria knocked out the internet. However when my bill finally arrived, it was 200 EUR instead of the usual 40EUR. They completely lied and had charged for all extra data costs. Vodafone are making money from people effected by the hurricane. They should be ashamed of themselves.
February 23, 2026
Unprompted review
Reply from Vodafone Portugal
Hello James,
Every day, Vodafone works with the goal of improving the products and services provided, thus achieving customer loyalty and satisfaction. Vodafone assistants receive training in order to provide excellent service, with the aim of helping the customer with all their inquiries.
We apologize for not meeting your expectations and we want to help you with any Vodafone-related issue you may have.
You can contact Customer Support through:
- Phone: 911 691 200 (charges apply for Vodafone mobile network, according to your plan)
- Whatsapp: http://vfpt.pt/tobiwhatsapp
- Chat: https://tobi.vodafone.pt
- Email, via the form on our website: http://vfpt.pt/contactmail
Thank You
i brought Samsung a 56 5G on…
i brought Samsung a 56 5G on instalments for my work, they offered me for vodafone insurance and i did this becouse they said it covers everything but my badluck me fone was theft buy someone and i did complaint and i have done my EMEI blockage also and after these all things my vodafone insurance said we can help you and still i am giving phone instalments every month,that's all just i want to tell you don't keep hope about insurance.
January 2, 2026
Unprompted review
Reply from Vodafone Portugal
Hello,
There are two types of smartphone insurance offered by Vodafone: “Vodafone Care Light – Assurant” and “Vodafone Care – Assurant.”
Only “Vodafone Care – Assurant” provides coverage for theft.
You may contact Assurant through the following channels:
Telephone: 800 501 121 (weekdays from 09:00 to 17:00). Free call.
Email: info.vodafonept@assurant.com
My Insurance Portal: https://myinsurance-pt.care.vodafone.com/
Thank You
Very unreliable landline service
For the third time since moving to Vodafone our landline service is broken. It wouldn’t be so bad but my wife has stage 4 cancer and we are expecting a call from the hospital to start another form of chemotherapy. On the previous two occasions the landline has failed it has taken a lot of time and effort to get Vodafone to fix it.
December 1, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Keith,
First of all, we would like to wish your wife a speedy recovery.
We are sorry that you are facing difficulties with your service. We understand how important it is to have all services functioning correctly, and we want to help you resolve the issue as quickly as possible.
To begin, we suggest restarting all devices associated with your landline service. Please unplug them from the power supply and plug them back in sequentially: first the router, then the box. This simple procedure can often resolve the issue.
If the problem persists, in order for us to perform all necessary troubleshooting, we kindly ask you to access the TOBi Chat through the following link: https://tobi.vodafone.pt. In the chat, please follow these steps:
- Enter the phone number of your landline service
- Type “Difficulties”
- Provide details of the situation by following the options presented by TOBi
During the process, a few questions will be asked and tests will be carried out. If the issue is not resolved by the end, our Technical Support team will contact you immediately, free of charge and with priority.
Thank you,
The Vodafone Portugal Team
Hoorible service
Hoorible service. To whom is faithfull to Vodafone since the behinning!!! Im already client since Telecel and the service and all things have changed but for the worst. Horrible service, costumer service is not good we can not speak to someone, they dont understand what we want, they exchange things they charge with no autorisation really bad. Goind to say bye bye
December 1, 2025
Unprompted review
Reply from Vodafone Portugal
Hello CF,
Every day, Vodafone works with the goal of improving the products and services provided, thus achieving customer loyalty and satisfaction. Vodafone assistants receive training in order to provide excellent service, with the aim of helping the customer with all their inquiries.
We apologize for not meeting your expectations and we want to help you with any Vodafone-related issue you may have.
You can contact Customer Support through:
- Phone: 911 691 200 (charges apply for Vodafone mobile network, according to your plan)
- Whatsapp: http://vfpt.pt/tobiwhatsapp
- Chat: https://tobi.vodafone.pt
- Email, via the form on our website: http://vfpt.pt/contactmail
Thank You
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5G is only 50 Mb/s when you buy vodafone GoTotal
I bought vodafone Go Total which claims to be 5G. The connection seems capped at 50 Mb/s which makes the 5G totally useless. The speed is not catastrofically low, but they should tell the buyers. This is on the edge of fraud.
November 27, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Ebe,
In the Vodafone Go Total plan, you have download and upload speeds of up to 40Mbps.
You can check this condition on the website: https://www.vodafone.pt/internet-movel/detalhes-vodafone-go-total.html
If you have another questions, you can contact Customer Support through:
- Phone: 911 691 200 (charges apply for Vodafone mobile network, according to your plan)
- Whatsapp: http://vfpt.pt/tobiwhatsapp
- Chat: https://tobi.vodafone.pt
- Email, via the form on our website: http://vfpt.pt/contactmail
Thank You
THE REPLY WAS WORSE. Não há "pessoas" disponíveis para conversar.
I paid over 250 euros to get out of my contract. I only wanted a 1 year contract and that is what I asked for. What I got was a 2 year contract. I did not know this because I do not yet speak Portuguese. I was sent a bill for over 250 euros to break the contract. I paid this bill. They have resent the bill. I have bank documents to show this bill was paid. BUT there is no phone numer, email address or store address where I can send this proof of payment. Now it is impossible to contact them to show them the paid bill. There are no "people" to talk to about this. Their AI is so bad it is not able to help. DO NOT USE THIS COMPANY. THERE ARE NO "PEOPLE" THERE!
THERE REPLY DID NOT HELP! NO ENGLISH AT THE PHONE NUMBER, NOT ABLE TO LOG INTO THE WEB SITE AND THERE AI, TOBI IS NOT HELPFULL.
THIS TRUELY IS A COMPANY FROM HELL!!!!!!!
November 9, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Michael,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
They take your money and don't supply eSIM
I purchased 2 Vodafone travelers esims through the Vodafone online store and received only one. I tried for 3 days to get activation. Almost impossible to speak or chat or email with anyone. They told me to go to a store, but I'm not in Portugal! I will have no service when I arrive. They don't care, they take your money and then you are on your own.
November 2, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Christine,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
Worst service ever.
Worst service ever.
No customer support and they dont care at all if you have issues.
October 22, 2025
Unprompted review
Reply from Vodafone Portugal
Hello D.S.,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
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Oracle Access Manager Operation Error
"Oracle Access Manager Operation Error" while trying to access My Vodafone (both on website and in app).
UPD: fixed
P.S.: Who in their sane state of mind would change anything on Friday or weekends?
October 18, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Mr Myroslav,
We are glad to hear that the situation has been resolved.
In the future, you can contact Customer Support via:
» Phone: 911 691 200 (charged as a Vodafone mobile network call, according to your tariff)
» WhatsApp: http://vfpt.pt/tobiwhatsapp
» Chat: https://tobi.vodafone.pt
» Email, through the form on our website: http://vfpt.pt/contactmail
Thank You
How to lose a customer in one easy step.
I went into the Vodafone store in Lagos to enquire about home broadband as a new customer. They were helpful enough but couldn't answer some of my technical questions. The salesman promised that an engineer would call me back within one or two weeks. I then went home and saw the online reviews for the company and started to reconsider. I need not have bothered because they never called me back and that was almost a year ago.
February 14, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Bo Jangles,
We apologise for never having contacted you to clarify your questions and hope that it is not too late to earn your trust.
We would be happy to help you with any questions you may have. Please contact Customer Support through:
- Phone: 911 691 200 (charged as a Vodafone mobile network call, according to your tariff)
- WhatsApp: http://vfpt.pt/tobiwhatsapp
- Chat: https://tobi.vodafone.pt
- Email, via the form on our website: http://vfpt.pt/contactm
Thank you
Cascais Loja
Cascais Loja: Simple request to migrate WiFi from old residence to new became, of course, a character building experience. A Vodaphone invoice from another Vodaphone store was “garbage”. Cannot get a technician to hook unless a 2 year contract is signed says the Cascais Vodaphone office. Waiting for technicians now, Cascais forced a contract. Service rep at Vodaphone store assured that a phone call be made by technicians for appointment. Non, non. Some messaged text with a broken link did not work so a third call to rep assured an appointment is confirmed. The store rep did not bother to make the appointment when I was at the store counter. Almost had to make a third trip!! What is wrong with these depressed personnel with the total incapacity to be helpful? Sullen and belligerent.
September 24, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Wendy,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
We hope the situation has been resolved.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
Misleading Information and Poorly Managed Pre-Order Process
The pre-order process was a complete mess. I kept getting contradictory answers every time I called — first I was told the product was reserved and just delayed by logistics, then suddenly it turned into a stock issue. Misleading information like this makes the whole pre-order system unreliable and frustrating. Customers deserve clarity, not confusion.
September 19, 2025
Unprompted review
Reply from Vodafone Portugal
Hello José,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
We hope the situation has been resolved.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
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Terrible customer service
Terrible customer service. Simply contacting Vodafone is proving to be basically impossible.
September 6, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Jason,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
Worst system for customer service and website of any mobile phone company
Vodafone Portugal has the worst system for customer service and website of any mobile phone company! I have had problems paying my bill in the past because of so many website glitches, I don't live in Portugal anymore so I cannot access the app, and their customer service has NO live people, only AI, in Porguguese. It is simply awful. This month I cannot pay at all, after about 8 attempts with 3 different credit cards, I give up. Their website simply doesn't work. I will now be in payment default because of Vodafone's issues.
August 27, 2025
Unprompted review
Reply from Vodafone Portugal
Hello Kim,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
Not recommended!
bought a data esim for portugal online.
First problem: the esim activation fails with an error.
Second problem: the chat system used to get support disconnects a lot, making me loose the connection to the agent, so not possible to solve the issue.
Conclusion: DO NOT BUY VODAFONE ESIM!!!
UPDATE: after the reply from vodafone below, I try to use the contact form on the website. But unfortunately the poor quality of the support systems continue to be a problem. In this case not a chat system that disconnect again and again, but a form that only accepts portuguese telephone number validation. Stuck again.
August 1, 2025
Unprompted review
Reply from Vodafone Portugal
Hello sune,
We regret your experience with our services. This is not the image Vodafone aims to convey, as we are committed to high standards of quality, both in service delivery and customer support.
We hope the situation has been resolved.
For any further questions, you may contact our Customer Support service:
Phone: 911 691 200 (charged according to your Vodafone mobile tariff)
WhatsApp: http://vfpt.pt/tobiwhatsapp
Chat: https://tobi.vodafone.pt
Email, via the form on our website: http://vfpt.pt/contactmail
Thank you.
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