If I could give this company zero stars I would, my wife bought a pair of shoes from them which were unsuitable, she returned them via a barcode or qr code on the packing, this apparently is incorrec... See more
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Review summary
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Why is this apparently reputable company so bad at customer service on returns ? I returned my shoes at high cost to France, where they were delivered on October 6th (My order :#VOGANYW1161212) I sti... See more
Company replied
Oh my god, i ordered shoes since November and until now I didn't receive it, i paid the full amount to buy them and as they say on their website it will be delivered within 5 to 7 days, it has been... See more
Company replied
Company details
Written by the company
At Vogany, your satisfaction isn't just a goal—it's the cornerstone of everything we do. Our dedication is to ensure your shopping journey is as seamless and enjoyable as possible, from the moment you land on our website to the instant you receive your order. We understand the value of trust in online shopping, and we're committed to upholding the highest standards of quality and service to earn and keep that trust. Should you encounter any issues or have any concerns, our responsive and friendly customer service team is on standby, eager to offer you quick, efficient solutions, and personalized assistance. We believe in open communication and are always ready to listen to your feedback, which we view as golden opportunities to improve and evolve. Beyond solving problems, we're passionate about understanding your needs and preferences to enhance your shopping experience continually. Whether it's expanding our product range or optimizing our website for ease of use, your insights guide us in making Vogany a place you love to return to. Thank you for choosing Vogany. Your trust and satisfaction are what motivate us every day to do better. We look forward to serving you again soon and promise to continue working hard to exceed your expectations. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team. We're here for you, always.
Contact info
2.7
Poor
474 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Poor, poor service from vogany
Purchased shoes in November, when they arrived, they were very small, sent them an email.
Said would give me a 30% discount if I kept them, re emailed saying why would I keep shoes at a discount that don't fit?.
Eventually got a address in France to return them at my expense £17.00 from the U.K.
2 months later still no refund after several emails, a scam company save your money and avoid like the plague.
November 22, 2024
Unprompted review
Reply from Vogany
Hi! We noticed that you initially reached out to us in December, but the item was only returned two months later, as per the tracking information. Despite this being outside our standard 14-day return policy, we made the exception to accept your late return and issue a full refund.
We value all our customers and strive to provide excellent service, which is why we were disappointed to see your review following this accommodation.
Even taking a long time without hearing…
Even taking a long time without hearing from them and no tracking number that worked, I've recieved my item and I'm very happy with it.
February 3, 2025
Unprompted review
Reply from Vogany
Thank you for your feedback! We’re so glad to hear that your item arrived and that you’re happy with it, despite the delay in communication and tracking information. We apologize for any inconvenience caused and truly appreciate your patience. If you need any further assistance, please don’t hesitate to reach out!
Customer service is awful - couldn't do return because no one answered my email
I bought two pairs of shoes, they are too narrow. I went through the proper email address to start a return and it bounced back because it said Vogany recognized it as spam. I then went through the contact us portal on the website and have heard nothing back from them. My 14 days is now up and I am most likely stuck with two pairs of shoes I can't wear. Customer service is awful.
February 2, 2025
Unprompted review
Reply from Vogany
We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s disappointing to learn that you’ve had trouble with both the return process and communication with our customer service team. This is certainly not the experience we want for our customers.
Again, we apologize for the inconvenience, and we appreciate your patience while we work to sort this out.
Avoid this company 0 stars!!
An update on my review. If I could give this company 0 I would.
I returned my item as per requested by them. To an address in France which they gave me and at a cost to myself. Currently that parcel is on its way back to me as no one took delivery of the item! Vogany say they won't do anything until I have it back - they'll obviously just tell me to send it again & I will never get my refund!!
February 6, 2025
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your experience with us. We’re truly sorry to hear that the trousers did not meet your expectations and that the return process has been frustrating.
We understand the inconvenience of having to pay for return shipping, and we apologize for any confusion or difficulty you’ve encountered.
Please allow me a moment to gather those details and get back to you as soon as possible.
We appreciate your feedback and hope to resolve this issue promptly for you.
Advertised as an orthotic design…
I purchased a pair of boots from Vogany on the basis that they were an orthotic design. This can't be true because when I've worn them i find that I feel I'm losing my balance if the surface is not completely flat. I am very disappointed. I have also since seen the same boot advertised by Temu at a fraction of the price.
February 5, 2025
Unprompted review
Reply from Vogany
We sincerely regret the error with your order size and understand the frustration it has caused. We apologize for the difficulties you have experienced with the return process.
We are committed to improving our service and ensuring that a similar problem does not occur again.
We appreciate your patience and understanding.
Very upset and disappointed with the…
Very upset and disappointed with the company's policy! I don't trust shopping online but this time I liked the product and took a chance! The shoes were too big and when I asked for another size, I was told I would have to pay for shipping cost from Canada to France, more than the cost of the shoes!!!The site promises money back guarentee but at a substantial cost to the cusomter! I am still trying to get the company to refund my credit card and take responsibility for the shoe return, the right thing to do by the customer!!!!I am still arguing )-: There has to be accountability for such misleading policies....I will never shop online again!
February 4, 2025
Unprompted review
Reply from Vogany
We sincerely regret the error with your order size and understand the frustration it has caused. We apologize for the difficulties you have experienced with the return process.
We are committed to improving our service and ensuring that a similar problem does not occur again.
We appreciate your patience and understanding.
Scam
I ordered an item, which was bad sized and also its quality wasnt on the level they told. I tried to refund it, but their customer service pushed me to accept rather a 30% refund as a "special way to solve the problem".
I am still waiting for this...
February 4, 2025
Unprompted review
Reply from Vogany
Thank you for sharing your experience with us, and we deeply apologize for the inconvenience caused by the sizing and quality issues with your order. We understand how frustrating it must be to feel that the product did not meet your expectations.
We are sorry to hear that the resolution offered did not fully address your concerns. Please provide us with your order details, and we will look into the matter to ensure that we can resolve it in a way that suits you.
We value your feedback and will work to improve our service to prevent this from happening in the future.
Robbed
My partner ordered and paid for chair covers 5th December 49.99 euro, not heard a thing money gone taken customer service shocking she's lost her money customer service shocking this so bad could be a scam don't even think about dealing with vegan ,it's now February 25th absolute scandalous still not received the chair covers ordered 5th December paid for upfront? What ever you do don't buy anything from! this company this is how they make their money they just don't care take your money nice people any good reviews here lies lies
December 5, 2024
Unprompted review
Reply from Vogany
We are truly sorry to hear about your experience and understand your frustration. Please accept our sincerest apologies for the delay and lack of communication regarding your order. This is certainly not the level of service we strive to provide.
I looked up the status of your order, and it appears that the courier reported your prior order as a lost package. As a result, we expedite the reshipment process.
We appreciate your patience and feedback, and we’re committed to improving our processes to prevent situations like this in the future.
An unscrupulous business.
I ordered a pair of trainers in October. They arrived and didn't fit. They were too small. I emailed Vogany repeatedly and asked for details of where to return the item. I was offered a refund of 30% of the item value. I refused it stating that was entitled to the full price I paid. I had to contact them repeatedly. I was then given a return address in France. I paid a further £9.50 to return the item. In all I'm out of pocket by nearly £50. It is fraud. I will never use this company again. My advise is to stay clear. I wouldn't even give them 1 star really.
October 26, 2024
Unprompted review
Reply from Vogany
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with your order and the delay in processing your return. We completely understand your frustration and regret that the process has caused you such dissatisfaction.
We aim to provide clear communication and fair solutions, and it is concerning to hear that we have not met these expectations in your case. Please allow us to review your situation in detail. We would be happy to investigate how we can resolve this issue, including assessing the return process and any financial discrepancies.
We deeply value your feedback, and we are committed to improving our processes to ensure a better experience for our customers in the future.
Wrong size inferior quality
Took a long time to deliver. Wrong size and poor quality. Was out of country so missed the 14 day window to return.
January 10, 2025
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your experience. We deeply regret that your order took longer to arrive than expected and that the size and quality of the product did not meet your expectations. We completely understand your frustration.
We truly appreciate your feedback and hope to restore your confidence in our services.
Best regards,
Shoes arrived far too narrow asked for…
Shoes arrived far too narrow asked for a return and refund and was offered 15 percent of the money keep away from this company not trustworthy
January 24, 2025
Unprompted review
Reply from Vogany
We are very sorry to hear about your negative experience and fully understand your frustration with the delay and lack of response. Customer satisfaction is a priority for us and we sincerely apologize for not meeting your expectations.
Please send us your order number and details of your request, so that we can immediately investigate the situation and provide you with an appropriate solution, both regarding shipping and a possible refund.
We are committed to solving this problem as quickly as possible and to improving our service to avoid similar problems in the future.
We appreciate your patience and cooperation.
Kind regards,
Scam Alert: Dishonest company
Scam Alert: Please stay away from this company, shoes are of very poor quality, material is low grade synthetic, you can smell it. Insoles are not usable, feels like as if you are popping balloons and that carrying case is made of disposable mesh. Not worth it, please please stay away from them, very dishonest company. Also please note that they take awfully long to deliver not 3-5 days as advertised. Product is of course made in china.
January 22, 2025
Unprompted review
Reply from Vogany
We sincerely apologize for the negative experience you’ve had with our product. We take all feedback seriously and are sorry to hear that the shoes did not meet your expectations. Our goal is to provide high-quality products and exceptional service, and we regret that we fell short in this instance.
Please know that we are committed to addressing any product-related concerns. If you feel that the item you received is not as described or of insufficient quality, we would be more than happy to assist you with a return or exchange. Kindly reach out to us with your order details, and we’ll guide you through the process.
We also apologize for the delay in delivery, as this is not the standard we strive for. We will look into improving our shipping times to ensure that future customers have a better experience.
Thank you for sharing your feedback. We are dedicated to improving our services and products based on customer input.
Vogany? No grazie! Paghi e non ricevi nulla
Subject: Urgent Request for Order Cancellation and Refund
Hello,
It has been over two weeks since I placed an order on your website, and I have not received any updates or the item I purchased. Additionally, I have not received any email confirmation regarding shipping, and I am unable to track the package due to a language barrier on the courier’s website — assuming it was shipped at all.
I kindly request that you cancel my order immediately and refund the full amount to my credit card. Should I not receive a satisfactory resolution, I will have no choice but to report this issue to the police as a case of fraud and contact my credit card issuer to dispute the transaction.
Furthermore, due to this negative experience, I will be leaving detailed negative reviews on relevant platforms, starting with Trustpilot.
Salve,
sono passate più di due settimane da quando ho effettuato un ordine sul vostro sito web e non ho ricevuto alcun aggiornamento né l’articolo acquistato. Inoltre, non ho ricevuto alcuna email di conferma della spedizione e non riesco a tracciare il pacco ammesso che sia stato spedito.
Vi chiedo gentilmente di annullare immediatamente il mio ordine e di rimborsare l’intero importo sulla mia carta di credito. In caso di mancata risoluzione soddisfacente, sarò costretto a denunciare il caso alla polizia come una frode e a contattare l’emittente della mia carta di credito per contestare la transazione.
Inoltre, a causa di questa esperienza negativa, lascerò recensioni dettagliate su tutte le piattaforme rilevanti, a partire da Trustpilot.
January 9, 2025
Unprompted review
Reply from Vogany
Siamo sinceramente dispiaciuti per l'inconveniente che ha vissuto e comprendiamo la sua frustrazione. Ci scusiamo per il ritardo e per la mancanza di aggiornamenti relativi al suo ordine.
Vogliamo risolvere questa situazione il più rapidamente possibile. Le chiediamo gentilmente di fornire il numero dell'ordine in modo da poter verificare immediatamente lo stato della spedizione e avviare il rimborso, se necessario.
Siamo impegnati a garantire la soddisfazione dei nostri clienti e lavoreremo con la massima urgenza per risolvere il suo caso.
La ringraziamo per la pazienza e per darci l'opportunità di correggere l'errore.
Cordiali saluti
Vogany Shoes Co suck
Vogany Shoes
let me post this again, since the Vogany robot can read criticism;
All: careful with this company. I bought my wife shoes from them and they took over 2 months to get to Canada. They sent me the wrong size and wanted me to pay for shipping back to France at my cost. Yes, Vogany, that’s what the Vogany website says if customer dissatisfaction BUT, THEY SENT THE WRONG SIZE and still subjected me to their return policy.
I suggest Amazon who have a fair return policy and truly care about customer service.
Boo Vogany
January 20, 2025
Unprompted review
Reply from Vogany
Thank you for sharing your experience, and we deeply apologize for the frustration this situation has caused. We understand how disappointing it is when an order does not meet expectations, and we sincerely regret the delay and the issue with the incorrect size.
While our goal is always to provide the best possible service, we can see that we missed the mark in this instance. We truly value customer feedback, and we are actively reviewing our processes to ensure we prevent such issues moving forward.
If you haven’t already, please feel free to contact us directly with your order details, and we’ll do our best to resolve the matter as quickly as possible.
We appreciate your patience and hope you’ll reconsider giving us another chance in the future.
Wrong size delivered; returning impossible
I ordered shoes in size 42, got delivered a pair in size 43 that were still too small. This company has a really bad return policy. You have to pay return costs yourself. The e-mail address of the customer service that is mentioned on the website doesn't work; I get a virus warning and my message won't be delivered. There is no other way to contact the customer service. STAY CLEAR OF THIS COMPANY, it is a real scam!
January 18, 2025
Unprompted review
Reply from Vogany
I am deeply sorry to hear about the issues you’ve encountered with your order and our customer service. This is absolutely not the experience we want to provide, and I understand your frustration.
I sincerely apologize for the mix-up with the sizing and the problems you’ve faced with returning the shoes.
I looked over your information, and our customer service has replied to your email and is awaiting your reply.
I am concerned about the virus warning you received. We will investigate this matter immediately to ensure that our communication channels are secure and functioning properly.
Was very disappointed with the return…
Was very disappointed with the return policy of 14 days and being over the Christmas, New Year break, the shoes I purchased for my mother in a nursing home, were not true to her size, and being 6 DAYS, outside the so called policy time, due to many attempts to email only to have a failed to delivery notice, and by the time I contacting them, I was told
AS MUCH AS WE WANTED TO ACCEPT THE SHOES FOR AN EXCHANGE, WE COULDN'T AS IT IS OUR POLICY.
Well that sucks a very expensive ($102) pair of shoes that doesn't fit anyone,
No I don't understand this, it is so DISAPPOINTING
SO I REACHED OUT TO VOGANY AS STATED IN THE BELOW REPLY, ONLY TO BE TOLD THE THE SAME THING,
AS MUCH AS WE WANTED TO ACCEPT THE SHOES FOR AN EXCHANGE, WE COULDN'T AS IT IS OUR POLICY.
This made the experience even more frustrating (it was 6 days not 6 months)
January 17, 2025
Unprompted review
Reply from Vogany
Hello,
I am truly sorry to hear about your disappointing experience, and I completely understand your frustration. It’s especially difficult when trying to ensure comfort for a loved one, and I apologize for the situation with the return policy and the delays in communication.
While our return policy is typically 14 days, I understand that the timing around the holidays made things more challenging. I’m really sorry that you were unable to get the exchange resolved within that timeframe. I would love to help find a solution for you, even outside of the policy period, as customer satisfaction is extremely important to us.
Please feel free to reach out to me directly, and I’ll do my best to assist you in resolving this situation.
Thank you for sharing your feedback, and again, I apologize for the inconvenience.
Best regards,
Vogany Team
RECEIVED SHOES 14 AFTER ORDERED
RECEIVED SHOES 14 AFTER ORDERED. FIRSTLY THEY WERE FAR TOO BIG AND THEY ARE CHEAP HARD PLASTIC. I REQUESTED A RETURN LABEL BECAUSE THERE WASNT ONE IN THE PARCEL. I WAS ADVISED THAT I HAD AN OPTION TO TAKE 15% OF THE COST AND KEEP THE SHOES OR ALTERNATIVELY SEND THEM BACK AND PAY THE POSTAGE WHICH WILL PROBABLY BE AS MUCH OR MORE THAN THE COST OF SHOES. I REFUSED AND WILL BE GOING FOR A REFUND FROM MY CREDIT CARD COMPANY. PLEASE DO NOT BE TAKEN IN BY THIS COMPANY
January 16, 2025
Unprompted review
Reply from Vogany
Hello,
I’m truly sorry to hear about your disappointing experience with your order. We completely understand your frustration, especially regarding the sizing issue and the materials not meeting your expectations. This is not the experience we want to provide our customers, and I sincerely apologize for the inconvenience.
Regarding the return process, I’m sorry it wasn’t clear or easy for you. I’ll personally look into your case to see if we can offer a more satisfactory resolution. If you'd still like to return the shoes, we can explore other options that don’t leave you with unnecessary costs.
Thank you for your feedback, and again, I apologize for the situation.
Best regards,
Vogany Team
Perfect fit
I just received my shoes, way more quickly than I anticipated (I ordered 10 days ago). I had been apprehensive after reading some reviews about horrible experiences. But I was able to track the delivery, and when the shoes arrived, they fit perfectly, so I’m very happy right now. It takes some time and practice to put them on, and at least for now I won’t use the inlays because I think they would make the fit too tight, but they are easy to take off :)) I have yet to find out whether they are waterproof as advertised.
Btw, apparently they were shipped from China. I’m in Germany right now.
Also, I received a note with a discount code for future purchases and pointing out that there were QR codes for “surprises” on the packaging. I haven’t scanned them yet, but was very pleased with the customer experience. Definitely thinking about repeating.
January 16, 2025
Unprompted review
Reply from Vogany
Hello,
Thank you so much for sharing your positive experience! We’re thrilled to hear that your shoes arrived sooner than expected and that they fit perfectly. It’s wonderful to know that you’re happy with the product so far, and we hope they continue to meet your expectations, including their waterproof qualities.
We appreciate your feedback regarding the inlays and how you’re getting used to putting the shoes on — comfort and ease of use are important to us. We also hope you enjoy any surprises you might find with the QR codes!
Thank you again for your thoughtful review, and we’re glad you’re considering another purchase. If you ever need assistance or have any questions in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Vogany Team
Dreadful company
Dreadful company, the item they sent was too small did not fit, I asked for it to be changed to a larger size, they refused because it was a few days out of date from their 14 day return rule. Bearing in mind it was over the Christmas period, when I could not reach them. I am now left with something I cannot wear. Furious!
January 3, 2025
Unprompted review
Reply from Vogany
I’m truly sorry to hear about the issues you’ve experienced with your order. I completely understand your frustration, especially considering the timing around the holiday period. Our goal is to ensure our customers are satisfied, and it’s disappointing to hear that we didn’t meet that expectation in your case.
While our standard return policy is 14 days, I’d like to personally look into your situation to see if we can find a solution. We always want to help where possible, even in situations like this, and I’ll do my best to address your concerns.
Please feel free to provide your order details, and I’ll investigate this matter further for you.
Thank you for your understanding, and I’m here to help resolve this in any way I can.
Best regards,
I’ve had the same experience as many…
I’ve had the same experience as many others. Shoes not to size and poor quality. When trying to return for a refund they have to be sent to France at my cost (over $65). The address they gave was a small house - not a commercial place and rather than send the shoes to the company, they gave me the personal name of some guy. I tracked him down via LinkedIn to find he worked for an organisation (not the company) located some 4 hours drive from the address. All very suspicious…..
December 10, 2024
Unprompted review
Reply from Vogany
Hello,
Thank you for sharing your experience with us. I’m truly sorry to hear that you’ve encountered these issues with your order. It’s completely understandable that you feel frustrated, and I want to assure you that this is not the kind of experience we aim to provide.
I deeply regret that the sizing was not as expected, and I apologize for the confusion surrounding the return process. We take all concerns seriously, and I will personally look into this situation to address the discrepancies with both the return address and the quality of the product.
Please rest assured that we will work with you to find a fair and satisfactory solution. If you’d like, I’d be happy to assist you in arranging a return or exploring other options to resolve the situation without further inconvenience.
I truly appreciate your patience, and I’m committed to resolving this issue for you as quickly as possible.
Best regards,
Ann Wilson
Vogany Team
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