vograce Reviews 

1,041
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,041)

551 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gia is the best! Great products, great service!

I needed to prepare for the debut of an upcoming convention, which was going to involve a LOT of merch. Gia reached out to me personally to help me with my order and make sure I was getting the best deals there were. All the products came out lovely, and any issues regarding the products were properly addressed by Gia whether that was correction or compensation. My favorite out of my order were the lanyards, pixie dust stickers, opaque holographic charms, and the silver lining stickers! I will definitely be ordering more in the future. I think their biggest strengths are their customization options and excellent custom service.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Start to finish the process was…

Start to finish the process was relatively easy. The site wouldn't accept PSD uploads which made things a little difficult but they were able to work with me. Once the proof portion was done it moved along really quickly and being able to see where in the production process each item was, was really cool. Once they shipped, it arrived in a week which was also a great turn around time in my opinion. Items look even better than I anticipated!

July 24, 2026
Rated 5 out of 5 stars

Great products and service!

Vograce has great products and service, and their representatives are always so helpful and friendly! Stella helped me with my last order and was so quick with the proofs and order fulfillment. :)

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, price, and support

Vograce is the whole package! Yanni was so friendly and helped me get my stickers made and delivered very quickly. Awesome communication and support. The stickers are great quality, and the price was half of what I was expecting.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I work with Savi constantly and I have…

I work with Savi constantly and I have never had an issue. I coordinate various products with them, and they are always helpful with making sure I receive my items on time for my events, with the best cost for me! I try to not have such tight turnarounds, but sometimes I cannot predict how well my products sell. Savi communicates and understands me and they’re part of why I like coming back to Vograce!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I'll always keep coming back

I've been ordering products through Vograce for a couple years now, and there's a reason why I always come back. My products always turn out beautiful, and are always of such high quality. My rep Matilde has been wonderful and such a huge help with my most recent order. She's been very responsive and communicative whenever I've had a question regarding the status of my order and shipping. I am looking forward to bringing all my new products to my next event.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Frank helped me all the way through my…

Frank helped me all the way through my order to deliver the best of the best!! I'm truly happy with how it turned out, I ordered an art board for a birthday gift and I'm sure the person it's going to will be just as amazed!! Please give him a raise!!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I love ordering from Vograce

I love ordering from Vograce, they are quick, kind, and very helpful with every order I've placed from them. This recent order I made a mistake with the address and Yanni was kind enough to help me. Very wonderful and quick service. Thank you!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Savi from vograce is a superstar!

Savi was really helpful and was able to help me in every aspect of my file uploads through to final production stages and commencement - really appreciate the time and kindness from them!

I always have a positive experience with vograce, thank you!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

My agent Lindsay was an absolute star.

My agent Lindsay was an absolute star.
She always got back to me in a timely and friendly manner despite my constant pestering.

While the order had a few flaws, I am still very thankful for Lindsay and the production team's hard work.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Yanni!

I want to express my sincere gratitude to Yanni for their exceptional professionalism and customer service in handling my recent order at Vograce.

I initially had concerns regarding the quality of my images, but Yanni went above and beyond to ensure I was satisfied by allowing me to update my files to a higher DPI for better resolution. Furthermore, Yanni proactively managed my delivery concerns by coordinating directly with the shipping company to provide an exact arrival date. To my great relief, the package arrived exactly on the date I was told.

I am incredibly happy with the quality of the work and Yanni’s dedication to putting my mind at ease. I will definitely be using Vograce for my upcoming sticker needs.

July 23, 2026
Unprompted review
Rated 3 out of 5 stars

At least one problem on most orders

I am an artist who sells my designs as merchandise using Vograce. Their products are super well made and they have a great variety! However, everytime I have placed an order on the site (whether for someone else or for myself), I risked a problem ocuring.

FIRST ORDER: Not entirely their fault. The item was lost in shipping after reaching the US. Started on June 3rd and was refunded some time after the 20th.

SECOND ORDER: I found out my item was returned to the post office due to having no apartment number. So, I went ahead and called the delivery company, and they straight up read out my apartment number?!?! I told them the apartment again and I got it three days later. While the items were still in production, they also spent about a week on ONE item out of a three item order where everything else was finished. Only got finished once I reached out to support. Started on June 26th and was received July 13th.

THIRD ORDER: This is the one order that was fine. Started July 3rd was was received on July 13th.

FOURTH ORDER: I noticed that no progress was being made for over a week (on ONE item), so I sent an email for help. Turns out, they couldn't use my design and never told me. I was very frustrated by the fact they never told me my order wasn't possible with the current blueprint. Started on July 4th, should be recieved in the next week.

Unfortunately, as much as I would like to try other manufacturers, I haven't heard very good things about Wooacry's item quality and other merchandise manufacturers don't have many reviews. Sticking with Vograce is the best I've got.

ALSO!!! DON'T USE THEIR ON-SITE CHAT SERVICE, YOU WILL NOT RECIEVE AN ANSWER IN A TIMELY MANNER. Either contact them via their social media or their email.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Representative!!!

My keychains arrived without issue, but what I’d like to focus on is the amazing service from my representative- Matilde. She has been extremely helpful in making sure my keychains turn out exactly how envision them. I couldn’t be happier with the results~! I will definitely be using their services again~! Thank you!!!!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

The order and product services of…

The order and product services of Selena were very helpful when the order I orginal was getting was not working. But good thing there was a proofreader and a double check, plus Selena was really friendly and understanding. She helped when I explained the situation of what I order of the bookmarks.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Yanni!

I've been ordering my products from Vograce for a few years now, and Yanni is an absolute gem to work with! He makes the whole process very easy and smooth, and the end results are always fantastic! Thank you Yanni!

July 8, 2026
Unprompted review

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