I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more
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Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.
Contact info
杭州, China
- bgdsale01@gmail.com
- vograce.com
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The order and product services of…
The order and product services of Selena were very helpful when the order I orginal was getting was not working. But good thing there was a proofreader and a double check, plus Selena was really friendly and understanding. She helped when I explained the situation of what I order of the bookmarks.
Thank you Yanni!
I've been ordering my products from Vograce for a few years now, and Yanni is an absolute gem to work with! He makes the whole process very easy and smooth, and the end results are always fantastic! Thank you Yanni!
Wonderful Service and Quality Items.
I have made several orders with vograce and my items have always turned out great, their items are high quality and the customer service is great. Savi is wonderful to work with.
UNA IS NUMBER ONE
I have been ordering from vograce for over two years now, and I continue to because the service I receive can't be beaten! The representative I work with, Una, is simply awesome to work with. If no one has my back, I know Una does!!!
One example of her professionalism is when I ordered a bunch of mirror stickers not knowing if I set it up correctly or if it will have the intended outcome. She has a sample done for me, and it looked exactly how I envisioned it. I had a bunch of designs and each came out perfectly with great quality!
Another example of her professionalism is how she always lets me know the time frame of when things are done. If Im on a crunch, she informs me if it when it will cut into when I need it. My products are also always delivered on time! Which is so awesome.
On top of that, the quality has only gotten better over time especially with the sticker printing. Thanks Una you are always the best!!!!
I have nothing but good things to say…
I have nothing but good things to say about Vograce! The prices are great, the product variety is wide, and the quality is great too. I loved everything I ordered so much that I immediately placed a second order! I had several issues on my end with editing files and using the wrong templates by accident, and Lindsay was very kind and helpful throughout the entire process. She deserves a raise!
Great experience
I always have a great experience with vograce! The products have a fantastic quality that i cannot seem to find anywhere else,
I was helped by Matilde through email and her help made the experience very pleasant! She was very helpful , always responded when i needed help and solved any problems or questions i might have!!
So happy with my keychains and the service
I ordered around 315 acrylic keychains with 255 unique designs and Zoey was so amazing and made the keychain proofs within a few days. She even made adjustments within a day to the proof when the design didn’t come out like I initially imagined. I received the keychains just in time and there were even a few extra pieces!
Amazing costumer service!
Amazing costumer service!
I ordered a custom plush doll which requires a LOT of communication. There was an issue with the emails; I didn’t receive the company’s emails and they didn’t receive mine.. but once I messaged them on discord to ask about it, I got put in contact with Stella and she was a saint during the entire process!! She was very patient and answered all my questions. The shipping was super quick! I live in Mexico and it was shipped from china and I got my package in two weeks.
Selena helped me make sure my items…
Selena helped me make sure my items were shipped out quickly, as I needed them to arrive soon
Excellent communication and problem solving!
Had a lovely experience with customer service! Frank made sure everything was right and was very kind and patient throughout the process :) Looking forward to receiving my products!
Excellent team to work with!
Everything was great and i got helped really well with my changes etc! Cindy was really helpfull and fast to reply! I really appreciate it! Thanks a lot !
Fantastic customer service
I was scramblimg to get a bulk of stickers produced in time for a tight deadline, and Merida came to my rescue. They made my experience as stress-free as possible and I can’t thank them enough! ❤️ I’ll definitely be staying with Vograce for my production needs for a long time, but next time I’ll come better prepared lol. Thank you again Merida!
really polite and helpful!
Great Expedited Service
We went through a few sales rep, but Cassie is our more recent one and helped us so much with our orders! We requested a expedited shipment, and we got it a week before we thought it would arrive. Great quality as always!
They went out of their way to help me
Frank did a great job going out of their way to help me find the best solution for my problem regarding getting the package here on time
Vograce is genuinely such an amazing…
Savi, has helped me though all of my questions and had been just absolutely amazing, and made sure I was always getting what I needed. I genuinely cant recommend them enough.
Thank you Savi!
Savi was extremely communicative and helpful during my process of ordering spinning disc keychains. I ordered 600 keychains with a deadline of less than a month, and thanks to their speedy replies and help, it arrived just in the nick of time! I'm forever grateful for their assistance, and I hope to continue ordering cool merch through Vograce :)
great quality and great staff
I’ve worked with Vograce for the past 6 months and the quality is always excellent. I always work with the same person Una and they’re really great - quick, reliable and friendly.
Always attentive to detail and I’m always so pleased with the quality.
Excellent service and quality
I have used Vograce for years now and highly recommend it! I have worked with the same representative, Sylvia, for almost the entire time and she is extremely helpful. She always messages me back quickly, and has helped me with a number of issues and questions throughout the years. If I ever have concerns or issues with my orders Vograce and Sylvia are always ready to help me find a solution. The best quality and customer service I have personally found so far in a manufacturer!
600 Rolls of Washi + I'm THRILLED
Vograce has printed over 600 rolls of washi tape for me in various designs and it's pretty quick manufacturing - and they are SO responsive. I even made an error (my fault!) in a washi size; and Gia was able to get me a replacement in time for my big event - can't recommend them enough!
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