VOI Reviews 

Having misunderstood the guidelines, I was treated with sympathy and helped to understand.

Advertised price on the bike is €2.99 for 3 minutes. I was charged €16.75 for 67 minutes. Crooks.

You cannot trust this website. I booked a hotel on the website. After I booked, I checked the address of the hotel on Google and found out the hotel was several hundred meters away from the location shown on the Voi.com website.
The Voi.com in the beginning did not accept this cheating, but when I insisted and sent screenshots of Google Maps with the hotel address then they acted as if this was a small error. I was forced to accept the very inconvenient location, too far and uphill. The customer service was the worst and stubborn. They not only did not offer any compensation, but also offered an eyewash10% discount, or cancellation of booking if hotel management agrees.
I strongly recommend never booking your stay with Voi.com. I am still waiting for the result of my request to cancel my booking and compensation after more than a week of back-and-forth correspondence.

I’m done with VOI

What kind of bike service traps you in one area with no clear way out?

For the past 30 minutes I’ve been stuck because of this ridiculous new “operating area restriction” system. I’m literally 10 minutes away from home, but the app won’t let me end the ride unless I somehow guess the right direction to go. The map gives no intuitive guidance. No arrows, no route, no help. Just a vague shaded area and silence.

Even the so-called designated parking spots shown in the app don’t let you end the ride. So what is the point of showing them?

On top of that, there are no incentives. If VOI wants to limit where we can ride or park, the least they could do is offer a £1 discount or bonus credit for following the rules. But no. Just punishment, frustration, and wasted time.

I’ve tried to stay loyal to VOI but this latest experience made the service completely unusable. Unless they fix this mess and start treating users with respect, I’m deleting the app and never riding VOI again.

Avoid at all costs.
🚲❌

Very bad very poor

be careful the voi bike I was on does not have a phone holder which led to my phone breaking . if your going to a place with a unfamiliar route do not use voi there's no phone holder to follow directions

I did a group ride today and bought two passes, however it charged per minute for the second scooter. Nowhere does it mention that the pass doesn't work for group rides. Scammed me out of 311 sek and the support will not help me further.

The company selling these scooters are such bad quality that the welding can break mid drive!!!
After contacting the company about it they said they could only reimburse some money for the one Trip but would not do anything else, since the customer should check ifthe scooter is ready to drive.

Well guess what, i cant see micro cracks when something is welded

Absolute rubbish!
Charged twice for a half an hour ride.
Cant get customer service. Nowher to complain. Scam!

Useless bikes in London. The full central London map shows as a go-zone then once you unlock the bike, anywhere you wanted to go becomes a no-go zone. It also becomes impossible to pedal. I had to walk it 10 minutes the wrong way to park and then walk to work - arriving 40 minutes late.

Support says "you were in a no-go zone" while I am clearly looking at a map indicating the area as a go-zone. I see rows upon rows of their bikes parked at key parking points on the walk to work while being told by support it is a no-go zone. I unlocked one, which the app allowed, then it lit up all the red lights and tried to force me to relocate it to the other side of the river - without the ability to pedal.

I spent over a half hour with support trying to figure when and if I could use the remainder of my one day pass. They said look at the map. I looked at the map and it did not agree with anything support was telling me.

I cannot use this bike to ride anywhere at the risk of it becoming unridable and me becoming a sherpa to relocate their bikes.

I’ve used Voi scooters a few times and generally liked the experience. But today I tried one of their bikes and ran into a major issue. Suddenly, almost all of London appeared as a no-ride zone—except for RBKC. The app still shows bikes and parking spots in these greyed-out areas, but when you try to ride there, the bike stops mid-journey without warning.
Assuming it was an app glitch, I contacted support. Their response? “No fault – plan your trip in advance next time.” Completely unhelpful. (Meanwhile, other bike services work fine in these same areas.)
Worse, I missed an important meeting because of this and was refused a refund for my unused 30-minute bundle. Not even a goodwill gesture.
I expected clearer communication and better customer care!

P.S. Also, sometime before this, I completed their in-app road guide test, which promised 30 free minutes—but nothing ever appeared in the app.

The company unexpectedly withdrew money from my account. I had to report it after a week, or they would have ignored it, and I would have kept paying for services I wasn’t using.

I have recovered this bike which was dumped. I have hoped because it was my first ride it will be free, but it wasn’t.

If you don’t enter the code you won’t get your first ride for free. And I didn’t see the option to enter the code. It is obvious that my ride is first because I just created the account, why complicating this with a code. Also, don’t use “sign up with Apple” because their email support recommends to use email associated with the account, if you use Apple, you won’t have the email.

Spent 20 minutes using chat support and still didn’t get the refund. Was asked for pictures and taking academy course. After taking the course still didn’t got the refund. The support chat didn’t work properly, other person couldn’t see the screenshots.

They are luring people in for free rides and charge you twice every month without you knowing that. Fraudulent company - don’t recommend

Previously, I've been happy with Voi but the last couple of months, the app has been glitching, showing me scooters where there are none. The app also told me my monthly pass was still active but then I took a ride and it charged me full price. The customer service is absolutely terrible, especially the guy I spoke to today (Sadaf). Sad to say I will have to use another service going forward.

Lars. Judith blasikth all PR HR and lars in payroll the whole team at voi rats. They make u work in -3 degrees moving stupid scooters never pay on time and are an absolute pile of shire as a businesses do not work for these clowns they owe 3000 euro double june (no replyies) worst clowns.. have nothing in bank worst blag business ever next national newspapers

Voi in Oslo is working with a company called Binny Mobility AS to Swap batteries and relocate theyr rides , Binny Mobility AS uses slaves at work ! Using illegal contractors that never open up a company neither a bank account except Revolut for money laundry, never pay tax and in many cases the workers don't get paid !!!
Portuguese and Brazilian workers they use payment by task something like 10 to 15 NOK per task police shold do something about it!

HORRIBLE service! They offer cellphones holder but they don’t advise or warn that in case of any bad function of the same is clients responsibility !
I rented one and no warning message I place my new iPhone and adjusted tightened up the screw and took off first turn the screw opens and there goes my 1500€ iPhone flying to the ground and cracked my screen I contacted customer service and they straight up told me to contact my insurance and blame me for not using the piece of equipment correctly ( off course , right ! ) anyway when company offers something and charge for it ! I feel is their responsibility to be responsible for the equipment and if they feel is clients responsibility they should make this clear before so customer can be prepared and don’t experience a terrible and expensive surprise
For that I don’t recommend to anybody there’s much better scooters companies offering better quality scooters and more reliable cellphone holders !

Look out! The phone holder doesn't work as it should. My phone broke because it did not hold the phone properly when driving. It's really a shame because it ruins the whole experience with such a small thing that could easily be fixed. I would choose another company. Lime works perfectly.