Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had my initial onboarding call with Lauri today and was very impressed! I'm excited about all the services Moneypenny offers and all of it seems to be very customizable and affordable. Lauri was v... See more
Company replied
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... See more
Company replied
I have just finished my onboarding meeting with Jesse Bueno. Jesse was very friendly and professional. I appreciated that he had worked for a few years as a receptionist for Moneypenny before becoming... See more
Company replied
Company details
- Telephone Answering Service
- Business to Business Service
- Call Center
- Telecommunications Service Provider
Written by the company
As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills requirements for thousands of US, UK and European clients who value their reputation and recognize that the key to sustainable growth is working with a partner who allows them to scale in an agile way. In 2020, we proudly welcomed VoiceNation into the Moneypenny fold and more recently, took the next exciting step to fully transition VoiceNation to Moneypenny. By fully uniting as Moneypenny, we have created a stronger brand that's focused on creating exceptional experiences for our clients and their customers. Moneypenny has been named one of the ‘100 Best Companies to Work For’ seven times, ‘Best Global Support’ in The Forbes Advisor’s Best Answering Services list, and earned recognition as a Great Place To Work (GPTW).
Contact info
2915 Premiere Parkway, 30097, Duluth, United States
- 866-766-5050
- marketingus@moneypenny.com
- voicenation.com
4.7
Excellent
448 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Client Support Manager - great experience
Brittany has been our Client Support Manager since we started with Moneypenny USA in January 2026. She has been wonderful to work with. We had a rocky start due to a few mishaps, however, she has always been responsive and worked hard to meet our needs. I can always count on her to get back to me when I need help.
April 15, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Helpful and Responsive Staff
Thalia was super helpful in troubleshooting why their calls were being blocked. She was very responsive and emailed promptly. Also helped do some test calls.
April 13, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thalia was extremely helpful
Thalia was extremely helpful and patient while I was getting the information needed.
April 10, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
calls poorly handled
The agents did not handle the calls appropriately despite having a script. The messages taken were often incomplete, did not give me enough information to know how to proceed with the call e.g. if I had to call back, or client was only inquiring, or what the inquiry was, etc. Difficult to get ahold of them. I cancelled the service and despite of the 30-day cancellation policy, they decided to charge me for 50 days beyond the cancellation. It was a waste of money and loss of potential clients. Very disappointed on the service.
March 3, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Hi Brenda,
Thank you for your feedback. We’re sorry to hear that your experience with our service did not meet expectations—especially regarding call handling, message accuracy, and communication. We take concerns about incomplete messages and responsiveness seriously, as clear and actionable information is critical for our clients. Regarding the billing concern, we’d like to take a closer look at your account to clarify what happened and address any discrepancies. We would appreciate the opportunity to speak with you directly and make this right. Please reach out to us at reviews@moneypenny.com
Lulu Khatib is absolutely phenomenal
Lulu Khatib is absolutely phenomenal to work with. 6 months ago I would have rated the service a 3 on a good day. With Lulu acting as our Client Engagement Manager for our accounts (we have several!) I am pleased to give the service 5 stars. She truly understands customer service and strives to find solutions quickly that can calm a customer.
April 7, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Lulu Khatib is amazing!
Lulu was very attentive to our need and went above and beyond to ensured that our request was heard and addressed.
April 5, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Always effective
Moneypenny has updated their script to be more efficient for our staff and able to relay information when it affects multiple customers. Customer service has always been great!
March 17, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti was great thanks for the help!
April 1, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marti. We look forward to serving you again!
Thalia was most helpful and patient
Thalia was most helpful and patient. She made it easy. She has excellent customer service skills! Thank you very much.
March 31, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Phalia was very helpful in constructive
Phalia was very helpful in constructive
March 20, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Jessica Greve is the best!
Jessica Greve is the best! She is a great communicator and very reliable. She makes onboarding and offboarding properties very easy.
March 20, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Lulu was very quick to reach out when I…
Lulu was very quick to reach out when I emailed our prior account manager. We came up with a quick and effective solution to help us get our new client form to the right attorneys. She showed me the additions to their script while we were on the call to make sure it was what we wanted.
March 18, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for sharing your experience! We're glad to hear that Lulu met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Prompt Response!
Thalia, their CSR, updated our voice recording promptly, and the whole process was smooth and hassle-free. I really appreciate how quickly she handled our request. I highly recommend their service!
March 13, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Thalia. We look forward to serving you again!
Lulu has been an exceptional…
Lulu has been an exceptional representative throughout our experience. From assisting our company with the rollout of the Moneypenny platform to ensuring our team received thorough training on how to effectively use the dashboard, she has provided outstanding support at every step. Lulu responds to questions promptly and addresses any concerns with professionalism and care. Her dedication and guidance throughout this process have been truly invaluable.
March 13, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Marti helped me greatly with patience…
Marti helped me greatly with patience and answered all my questions accordingly and reassured me of any concerns I had.
March 12, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
⭐ 1 Star – Predatory, Misleading Service
I was charged 17.5 minutes for a call that lasted about 2 minutes. Completely unacceptable.
I also did a test call and it took them 3 minutes just to answer.
This service claims it blocks or hangs up on telemarketers, but instead it lets calls run to inflate billable minutes.
Misleading marketing, predatory billing practices, and zero value.
Canceled immediately. Avoid this service.
February 1, 2026
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Hi Dan,
We appreciate your feedback. We’re sorry to hear about your experience and understand how frustrating this situation has been. Our team has contacted you to review the calls mentioned and will work toward resolving your concerns.
We take feedback about billing transparency and call handling seriously, and we appreciate you giving us the opportunity to investigate this further. If you need any additional assistance or would like us to review anything further, please don’t hesitate to reach out to our team at reviews@moneypenny.com and we’ll be happy to help!
— The Moneypenny Team
Jillian is fantastic
Jillian is fantastic! Always prompt with responses and always quick to assist!
December 15, 2025
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Jillian is top-notch!
Jillian gives our company exceptional personal, customer service always. She's easy to talk to and is helpful in making our account work for us.
December 10, 2025
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Happy with our service
Jillian Johnson has been such a great resource for us! She's easy to get a hold of and answers all of our questions and concerns in a timely manner. We are very happy to have her as our CSM!
December 10, 2025
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Excellent Sales & Onboarding Experience
From sales to onboarding, everything was top notch, quick response times and excellent service.
December 4, 2025
Unprompted review
Reply from Moneypenny USA (formerly VoiceNation)
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
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