Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more
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Review summary
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Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
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My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
Company replied
I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
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Company details
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
846 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Volcano Coffee Works
Thanks so much for your review, lovely to hear!
Outstanding
Not only superb coffee, but outstanding customer service. If every company had the same dedication to their products and customer satisfaction, the world would be a much better place! Thank you!
May 1, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review! We couldn't agree with you more :-) Thanks again.
Volcano coffee is the best tasting…
Volcano coffee is the best tasting coffee and the service is top class too. I never buy from anywhere else. My daughter buys your beans too! Keep up the great work 🤩
April 28, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review! Lovely to hear you are enjoying our coffee, and that we are part of yours and your daughter's routine. Happy brewing!
Great coffee and service
Speedy service, arrived within a week of the roast date and as always, coffee was perfect.
April 8, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review! We're glad you enjoyed the coffee and the quick delivery! Happy brewing!
Great Coffee
I have been buying the Firehouse Blend coffee from Volcano for some time now and love it. It is a strong, espresso coffee is ideal for my tastes. I would highly recommend Volcano, not just for their coffee, but also their customer service which is first rate
April 25, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review and the kind words! It's great to hear you're enjoying the Firehouse Blend coffee- Happy brewing!
Great tasting coffee and flexible subscription options
Great tasting coffee (Mount Blend) and very flexible and user-friendly subscription set up. The subscription options make it very easy to accelerate or defer your next coffee delivery .... which is ideal when coffee-drinking guests come to stay for a while. The coffee is at the more expensive end of what is available out there - would get a 5 if the price was a little lower.
April 22, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review, Jonathan. Good to hear you enjoy our Mount Blend and find our subscription setup user-friendly! We appreciate your feedback on pricing. However, we pride ourselves on paying our farmers a fair price for their crops, so they can have the security of a sustainable and recurring income. You can read more about our sustainability principles here: https://volcanocoffeeworks.com/pages/our-commitments
Great coffee and easy to use website
March 24, 2024
Reply from Volcano Coffee Works
Thank you for your review,Jean. Good to hear you enjoy our coffees and find our website user-friendly.
Reply from Volcano Coffee Works
Thanks so much for your review, Matt! Great to hear you are enjoying our coffee :-)
Excellent quality coffee at a good…
Excellent quality coffee at a good price. I get a monthly subscription and its the best coffee I ever made at home.
April 1, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review! Great to hear you're enjoying your subscription :-)
Reply from Volcano Coffee Works
Thank you, Ian, for your review! We're glad to hear you're enjoying the full Volcano Coffee Works experience!
Good choice of flavours
Good choice of flavours. Arrived on time and kept me up to date with delivery.
March 26, 2024
Reply from Volcano Coffee Works
Thank you for your review, Steph! Glad to hear you are enjoying the full range of coffees, and your order arrived on time. Happy brewing!
I received a free trial of coffee with…
I received a free trial of coffee with a coffee machine purchase and decided to take out a subscription which has been brilliant.The option to skip or send now on the subscription is really handy and the delivery really fast,I recently changed to decaffeinated and my machine required a minor tweak which is always a bonus.Ive since ordered a nice little cup which looks great in orange. I’ve even started watching videos on the YouTube channel 😁
April 6, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you for your review Stephen. Happy to hear you're enjoying our subscription service and finding the flexibility convenient! It's great to see you exploring our products and enjoying watching some coffee videos on YouTube. Happy brewing!
Easy quick delivery and lovely coffee
Easy quick delivery and lovely coffee. I have tried many beans. Firehouse blend with oat milk every morning is just delicious. I’m sticking with it for a while.
March 26, 2024
Reply from Volcano Coffee Works
Thank you for your review Kevin - I couldn't agree more, it's a fantastic combo!
Reply from Volcano Coffee Works
Thank you David for your review, glad to hear you're enjoying the full Volcano experience. Happy brewing!
An excellent experience all round.
My order arrived promptly and with a free coffee tin. This was my second order and I was once again very pleased with the coffee beans which fully lived up to their online description and were a great ;improvement upon my traditional supermarket choice. I will certainly be re-ordering!
March 23, 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Laurie. Great to hear you've found us and enjoying our coffee :-)
Simply Excellent Coffee....
March 23, 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Chris. Great to hear you're enjoying our coffee :-)
Great decaf beans
March 23, 2024
Reply from Volcano Coffee Works
Thanks so much for your review - great to hear you love our Decaf as much as we do!
Reply from Volcano Coffee Works
Thanks so much for your review, lovely to hear you're enjoying our coffee!
Great coffee and great customer service.
March 22, 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Bogdan. Hope you enjoyed the subscription once we got it set up :-) Sonya
Reply from Volcano Coffee Works
Great to hear, thanks so much for your review!
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