Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more
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Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
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My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
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I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
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Company details
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
846 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Something has changed.:./
The quality of the coffee has dropped drastically. Such a shame, it was my favourite, but the last two deliveries have been very disappointing. A big change in the flavour and performance of the beans.
June 26, 2024
Reply from Volcano Coffee Works
Thank you for your feedback and I am sorry you have not been satisfied with your most recent orders. It would be great if you could send over a picture of the batch number so we can carry out some quality control. Please do drop me a message on orders@volcanocoffeeworks.com and we can look at sending you a replacement or alternative coffee. Looking forward to hearing from you! Pat
Great beans
June 25, 2024
Reply from Volcano Coffee Works
Thank you so much for your review Emma. Happy brewing! :)
Citrus spritz was not for me...
Ordered the special edition citrus spritz and although passable, I'm glad I didn't order more than one. I love the standard Mountain Blend, including the smell of the beans if I give the bag the odd squeeze, but, although some will love it, for me this one doesn't have the same effect on my nostrils or tastebuds.
June 21, 2024
Reply from Volcano Coffee Works
Thanks for your review, Richard. Sorry to hear the Tropical Spritz wasn't quite for you! It's quite different from the Mount Blend - this coffee really comes to life when brewing it as a filter, a cafetiere will do perfectly if you have one lying around. As an espresso it might be slightly too bright! Let us know how you get on with that.
Reply from Volcano Coffee Works
Thank you so much for your review, Nikki! It's great to hear you are enjoying our coffees. Happy brewing!
Mount Blend Coffee Pods
I buy the Mountain Blend Coffee Beans to use in my bean to cup machine at home and they are brilliant, but I work between 2 or 3 construction sites at a time and have Nespresso machines on each of them so thought I would try the same blend in their Coffee Pods and have been left very disappointed.
I don't know if it is something to do with the compostable design, but they just get stuck in the machine and you never get the correct amount of water coming through them. I have tried them in 2 different Nespresso machines (different models of machine too) so far and have had the same problem.
Just to check it wasn't the machine, I switched back to Nespresso pods and had no issues.
Such a shame as their coffee is really good, but this clearly needs looking at and improving.
June 3, 2024
Unprompted review
Reply from Volcano Coffee Works
Hi Matt. I'm sorry to hear you're having some issues with our pods. Just checking if you've tried some of these tips to get them to work a bit better: give the pods a good shake before inserting them into the machine and purge water through the machine in between each pod, it helps heat up the machine and get it ready for your pod. If it's not piercing well try and push down hard after you've put the pod in. The compostable material that we use might have a bit thicker film than the other pods you have tried. Let me know if any of these work for you and if not do drop us a message on orders@volcanocoffeeworks.com so we can sort either a replacement or a refund. Speak soon!
Delicious coffee!
June 1, 2024
Reply from Volcano Coffee Works
Thank you for your review, Rachael! Great to hear you are enjoying the Mount Blend as much as we do. Happy brewing!
Incredibly good coffee
Incredibly good coffee. I like the lighter roasts and the beans I get through my Volcano subscription just go from strength to strength, with unique and delicious flavours delivered every month
June 11, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you so much for your review, Aaron! We're thrilled to hear that you are enjoying the Volcano coffees. Happy brewing!
Quality coffee
Just an exceptional service and some of the most flavourful coffees I’ve had in recent years. I’m currently working my way through the different varieties of bean on offer but the Delta Blend is an absolute winner.
One ask: different designs of coffee tins so I can house my Volcano collection 😀
Would totally recommend.
June 10, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you for your wonderful review! We're thrilled you love our coffees, especially the Delta Blend. I will definitely pass on your suggestion for different coffee tin designs. Happy brewing!
Reply from Volcano Coffee Works
Thank you for your review,Sam! Glad to hear you're enjoying the full Volcano experience. Happy brewing!
Reply from Volcano Coffee Works
Thanks so much for your review, great to hear you're enjoying our coffee, Graham!
Simply the best!
Have tried various single origin and blends of coffee from different companies. The absolute best is the Mount Blend from Volcano Coffee Works. Amazing as an espresso or with milk and is highly enjoyable at any time if the day. I cannot recommend this blend highly enough. The customer service is also first class.
June 5, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, John. Great to hear you're enjoying the Mount Blend - it's my favourite coffee too! Thanks again.
Website was easy to use
Website was easy to use, you had what I wanted and it came without fuss in good time.
May 23, 2024
Reply from Volcano Coffee Works
Thanks so much for your review, Valerie!
Simply fantastic coffee and currently…
Simply fantastic coffee and currently it’s not costing me any extra due to buying a coffee machine with 6 months of Volcano coffee thrown in. It’s the best coffee I’ve ever tasted but if anything it’s spoiled any other cup of coffee I have anywhere else as nothing else can compare. Completely justified an expensive bean to cup machine.
June 1, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, John. Lovely to hear this is the best coffee you've ever had. We might be biased but totally agree with you! Thanks again :-)
Great coffee delivered to the door
A volcano works subscription is a great convenience - wonderful coffee delivered to my door just when I need it!
May 22, 2024
Reply from Volcano Coffee Works
Thanks so much for your review, great to hear you're enjoying your subscription!
Great coffee (mount blend)
Great coffee (mount blend)
Delivered when expected
May 24, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review! Great to hear you're enjoying Mount Blend as much as we do :-)
Very nice coffee and good service
Very nice coffee, delivered on time with tracking and email notifications. Nice complimentary sample coffee bags included.
One very minor moan, you mentioned a clip to keep the coffee bag sealed, but this wasn't in the box. Not a big issue at all as the coffee is great
May 12, 2024
Unprompted review
Reply from Volcano Coffee Works
Thank you for the positive review, Lee! We're thrilled you enjoyed the coffee and our service. I apologise for the missing clip. Please email us at orders@volcacoffeeworks.com, and we will sort a replacement for you.
Wonderful selection of coffee from…
Wonderful selection of coffee from different parts of the globe,been trying all the different flavours which are fantastic smooth & easy on the palate 👍
May 13, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, Steven! Great to hear you're enjoying our whole range :-)
I made a mistake with my subscription…
I made a mistake with my subscription and it was rectified almost immediately cannot fault the customer service. The coffee is absolutely wonderful. Full marks.
May 3, 2024
Unprompted review
Reply from Volcano Coffee Works
Thanks so much for your review, John! Always happy to help and great to hear you're enjoying the coffee too.
Reply from Volcano Coffee Works
Thanks so much for your review, great to hear you're enjoying the Mount Blend!
Order a week and a half ago and order…
Order a week and a half ago and order still hasn't turned up with no sign of when it will!
April 29, 2024
Unprompted review
Reply from Volcano Coffee Works
Hi Richard. Really sorry about your coffee not turning up, as mentioned when you emailed us it must have got lost in transit somewhere, however it looks like the replacement order we sent out was delivered ok on Saturday. Hope you are enjoying the coffee and do let us know if there's anything else we can do for you.
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