Volotea Reviews 28

Are you serious Volotea ? Adding fare after a purchase is not legal!!!!

Fuel price update for your outbound flight

Your trip with us is coming up soon, and as we are now 7 days before your departure, we would like to share an important update regarding your outbound flight. Under the Fair Travel Promise, applicable to your ticket, and as accepted during the purchase process, ticket prices may be adjusted due to the ongoing situation in the Middle East, which continues to impact fuel prices. These adjustments may result in either an increase or a decrease depending on the evolution of fuel prices.

In this instance, an increase of €9 is applicable to the outbound flight of your booking, calculated in line with the reference index and criteria previously communicated to ensure fair and transparent pricing. You can check the amount used for the adjustment in the referenced table here. You will receive a separate email within 48h from this email with a link to complete the payment. And 7 days before your return journey, you will receive another notification like this if your ticket price needs to be adjusted.

Alternatively, please remember that the Volotea Flex Protection has been included in your booking, at no additional cost, which allows you to change your flight (subject to any fare difference) or cancel your booking up to 4 hours before departure, and receive Volotea credit for future use.

If you have any questions or would like to review your options, please do not hesitate to contact our Customer Service team, we will be happy to assist you.

This is theft!!!

Very bad flight experience and even worst customer experience:

Original Flight Details:
- Original Flight: V7 4080, from Athens (ATH) to Santorini (JTR)
- Scheduled Departure Date and Time: 27 July 2024 at 20.00
- Booking Reference: C3LCPY

Original Flight Cancellation
My original flight was cancelled, and I was informed of this cancellation less than 14 days before the scheduled departure. As a result, I was rebooked onto a later flight.


Rebooked Flight:
- New Flight Number: V7 4134, from Athens (ATH) to Santorini (JTR)
- New Departure Date and Time: 27 July 2024 at 22.45
- Actual Arrival Date and Time: 28 July 2024 at 04.43


Rebooked Flight Delay
The rebooked flight was significantly delayed, resulting in an arrival at my final destination 5 hours later than originally scheduled.

Volotea refunded me for the first flights (4 people in total) while never replied about the second flight been delayed of over 5 hours.

I wrote several times to Volotea to customer(at)volotea.com, to info(at)volotea.com. I even wrote to David.Gonzalez(at)volotea.com (Volotea General Manager).

No answer, totally ignored (even if Volotea suggest to contact them, they don't reply).

I have sent emails sistematically since July 2024.

My recent outbound flight from ATH to PMO was a complete mess due to inefficient handling. Upon arriving at the gate, there were no staff members present, yet everyone lined up as usual. We ended up standing there for over an hour without any communication, only to eventually receive a text that the flight was delayed. There were no staff at the desk to answer questions, leaving the elderly, children, and disabled passengers to wait in uncertainty, which understandably created a lot of frustration. Unfortunately, this frustration was unfairly directed at the crew, who were left to manage the aftermath. To make matters worse, they rushed the boarding process by packing us onto the bus to the plane, only for us to wait again as they finished offloading passengers. It was clear that the plane wasn’t cleaned properly before we boarded. The entire experience was highly disappointing.