We had a problem with the charger being offline at our holiday cottage. Turned out the router SSID and password had been reset by a previous guest. Kerri-Lee was absolutely brilliant as it took severa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
If customer service were an Olympic sport, Kerry-Lee would be bringing home the gold! From the moment we spoke, she turned what could have been a boring tariff conversation into something that felt... See more
Company replied
What a lovely experience! We changed the service provider on our ICS charger to Voltshare last week. It really wasn't that easy for all kinds of reasons (not relating to voltshare): Kerri-Lee was grea... See more
Company replied
Voltshare have to been one of the best companies we have ever dealt with, the customer care is superb. Our guests have found the process of charging very easy, no hiccups. As we installed the uni... See more
Company replied
Company details
Written by the company
VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!
Contact info
1 Elmfield Park, BR1 1LU, Bromley, United Kingdom
- 0808 303 0629
- info@voltshare.co.uk
- voltshare.co.uk
4.8
Excellent
102 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a car charger fitted promptly
We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare.
Kerrie-Lee from Voltshare talked us through downloading the App and installing it in a very detailed method. She covered every part of it. Kerrie let us action all the points whilst on the phone. We can’t thank her enough. Julian our sales guy was also extremely helpful & informative pre sale.
April 17, 2026
Unprompted review
Advertisement
First time using a voltshare and very impressed
First time using a voltshare and having given up on some of the 'leading' names as they require an App, registration, card or too complicated to use was very impressed. Easy to connect and use, will definitely add to my favourites.
April 14, 2026
Unprompted review
Reply from voltshare
Conrad, thank you so much for taking the time to leave this wonderful review! 😊
First time using a Voltshare charger and straight into the favourites, we are so thrilled to hear this! We put a lot of thought into making the whole process as straightforward as possible, because nobody wants to be standing in a car park wrestling with apps and registrations just to get a charge going!
So glad that ease of use came through for you and that you'll be choosing Voltshare again. That's exactly what we set out to achieve.
Kerri-Lee (Customer Success Specialist)
I was struggling to get my rented car…
I was struggling to get my rented car charged until I spoke with Kerri Lee from “ customer support “, who couldn’t have been more patient, helpful, efficient and professional and who effortlessly sorted the whole process out. Great experience over all and incredibly efficient and reassuring to deal with such competence!
April 2, 2026
Unprompted review
Reply from voltshare
Tony, thank you so much for taking the time to leave this fab review and your very kind words! 😊
I have to say, I really enjoyed our chat while we worked through it all together. It's honestly one of the best parts of my job, getting to speak to our drivers and making sure they get sorted! A rented car throwing a curveball into the mix can make things a little trickier, but we got there, and that's what counts!
We never want any driver to be left stuck and knowing you felt reassured and in safe hands throughout means so much to us. That's exactly what we're here for!
Kerri-Lee (Customer Success Specialist)
Staying at the Hoste in Burnham Market…
Staying at the Hoste in Burnham Market I found I couldn’t get either of the two chargers to work. I couldn’t get through on the customer service number so left a message. A few minutes later the wonderful Kerri-Lee called and talked me through some possible fixes. It worked, I was happy. Great service.
March 23, 2026
Unprompted review
Reply from voltshare
Jonathan, this has absolutely made my day, thank you so much for sharing this!
I know how frustrating it can be when you pull up to a charger and it just won't play along and the last thing any driver needs is to be left in a pickle! So when I spotted your message, nothing was going to stop me from getting you sorted!
Helping drivers get a charge is at the very heart of what we do at Voltshare, as we know how vital it is and we'll always go the extra mile to make it happen. So I'm absolutely chuffed we got there in the end!
Kerri-Lee (Customer Success Specialist)
Excellent!
We have had Voltshare chargers installed recently at Point Sands Holiday Park on the west coast of Scotland. Installation has gone well with only one or two minor problems which were sorted very quickly and efficiently by the amazing Kerri-Lee. She really does provide excellent back up and customer care. We recommend Voltshare for your EV charging solutions.
March 27, 2026
Unprompted review
Reply from voltshare
Jonathan, thank you so much for taking the time to leave such a lovely review, it means a lot! 😊
I'm really glad the installation went well overall, and honestly, when those little hiccups do pop up, sorting them out quickly and efficiently is exactly what I'm here for.
Looking after our customers every step of the way is at the heart of everything we do, so knowing that shone through for you honestly couldn't make us happier.
A huge thank you for the recommendation! I've loved every minute of supporting you along the way and our wee chats have been an absolute highlight! We can't wait to keep that going throughout your EV journey at Point Sands!
Kerri-Lee (Customer Success Specialist)
Advertisement
Exceptional support for our holiday cottages
We recently installed Voltshare chargers at our holiday accommodation at Lettoch Cottages in Highland Perthshire, and the experience has been seamless from start to finish. A special shout-out to Kerri-Lee, who has been absolutely amazing. Her support has been professional, friendly, and incredibly helpful while we were getting everything set up for our guests. It’s rare to find such dedicated customer care these days. I can't recommend Voltshare highly enough if you're looking for a hassle-free EV solution for your business.
March 23, 2026
Unprompted review
Reply from voltshare
Steven, wow thank you so much for such a glowing review, and your kind words, this has genuinely made my day! 😊
It's been such a pleasure working with you on getting the chargers set up at Lettoch Cottages! I'm so glad the whole experience felt seamless from start to finish, because that's exactly what we always aim for.
At Voltshare, we really do strive to provide an exceptional level of customer care at every stage of the journey, so to hear that it came through for you means an awful lot to us.
Getting everything ready for your guests is so important and I'm thrilled we could make that process as smooth and stress-free as possible for you.
Thank you so much for the fantastic recommendation, it truly goes a long way and we look forward to continue supporting you throughout your EV journey.
Kerri-Lee (Customer Success Specialist)
Voltshare have been absolutely impeccable from start to finish
Voltshare have been absolutely fantastic for us at Tralee bay holiday park! they assisted us with getting 2 chargers installed through a grant scheme and the level of service from the start, with Julian and Alistair was very detailed and communicative. Once it was all finished we were introduced to the very friendly Kerri-Lee who has been a wizard with the customer service side of things and she is also a nice break in the day for a friendly chat too! Highly recommend the company as a whole.
March 18, 2026
Unprompted review
Reply from voltshare
Patrick, this has honestly put the biggest smile on my face, thank you so much for taking the time to write such a wonderful review! 😊
It's been an absolute pleasure working with you and the team at Tralee Bay Holiday Park, and I'm so glad the whole journey from start to finish has been a positive one! Julian and Alistair are brilliant at what they do, so it's lovely to see them get a well-deserved shoutout — I'll make sure to pass that on to them!
And as for the friendly chats... well, that's just one of the perks of working with me! 😄 I genuinely love what I do and getting to support you through your EV journey is something I really enjoy.
Kerri-Lee (Customer Success Specialist)
Kerry-Lee a true hero
Kerry-Lee a true hero, an extremely knowledgeable and helpful person who made the whole experience a breeze
February 16, 2026
Unprompted review
Reply from voltshare
Fred, thank you so much for taking the time to leave such a lovely review, it really does mean the world to us! 😊
I've genuinely loved every minute of getting you set up and being on hand for any questions along the way. That's exactly the kind of experience we we strive to provide!
We're with you every step of the way on your EV journey!
Kerri-Lee (Customer Success Specialist)
Voltshare deserves a gold star
Voltshare is a really impressive business. Everybody I have dealt with at every stage of the on-boarding process has been charming, polite, very human, totally professional and committed, from initial enquiry through to installation and operation. They are genuinely interested in the success of their service to the customer and appear to take responsibility for ensuring that any requirements and requests are satisfied. They promptly answer calls and messages and bring a personal touch to all communication with customers. It is a pleasure to deal with the Voltshare team and I would strongly commend them to anyone considering getting an EV charger which they want to allow guests or clients to pay to use.
February 11, 2026
Unprompted review
Reply from voltshare
Thank you so much for your wonderful review and very kind words.
We’re truly delighted to hear that you found every stage of the process, from enquiry to installation, to be professional, responsive, and personable. Our team always strives to make things as smooth and positive as possible for our customers, so your feedback really means a lot to us.
Thank you for your glowing recommendation, it’s greatly appreciated!😊
Kerri-Lee (Customer Success Specialist)
Advertisement
friendly, professional, and genuinely helpful
friendly, professional, and genuinely helpful. It’s refreshing to deal with a team that truly cares about their customers and delivers exactly what they promise. I wouldn’t hesitate to recommend them. Kerri is awesome!
February 12, 2026
Unprompted review
Reply from voltshare
Thank you so much for such a fantastic review!
I’ve passed your lovely words on to the rest of the team. We’re all absolutely delighted that you found us friendly, professional, and genuinely helpful (that’s exactly what we aim for!).
Thank you for the recommendation, and my wee personal shout‑out too! You’ve made my day! 😊
Kerri-Lee (Customer Success Specialist)
Kerri-Lee guided us through the first…
Kerri-Lee guided us through the first steps of using our newly-installed EV charger with courtesy and competence. We feel that we are in safe hands with Voltshare.
February 10, 2026
Unprompted review
Reply from voltshare
Thank you so much for leaving such a fabulous review!
It was an absolute pleasure guiding you through the charging process and helping you feel confident with it. I’m so delighted to hear you feel in safe hands with us. We’ll be right here continuing to support you throughout your EV journey!😊
Kerri-Lee (Customer Success Specialist)
Kerri-Lee, what a delight!
Kerri-Lee is a wonderful ambassador for Voltshare! From the outset this congenial, helpful and professional lady made my experience in setting up our company's account a pleasure. She explained every step I had to take in a manner I easily understood and with good humour. She is a credit to her company and clearly enjoys her work and interaction with customers. Thank you, Kerri-Lee.
January 20, 2026
Unprompted review
Reply from voltshare
Thank you so much for your fantastic review! Wow, your find words really made my day!
We always aim to deliver excellent customer service with a personal touch, making sure our customers feel supported every step of the way. I’m so delighted to hear that came across!
It was such a pleasure helping you get everything set up and I’m so glad my explanations made sense.
Always here to assist you on your EV journey!
Kerri-Lee (Customer Success Specialist)
I’ve had a fantastic experience with…
I’ve had a fantastic experience with the team at Voltshare from start to finish. The customer service they provide is second to none. Every time I’ve called, Kerri-Lee has been so lovely to chat with and always makes it feel personal.
I’ll definitely keep using Voltshare whenever I can. Keep up the amazing work!
January 16, 2026
Unprompted review
Reply from voltshare
Thank you so much for your wonderful feedback, it truly means a lot! It’s been such a pleasure chatting with you and helping along the way. We’re so glad to hear you’ve had a great experience with voltshare.
We really appreciate your support and look forward to continuing to assist you whenever you need us.
Kerri-Lee (Customer Success Specialist)
Advertisement
We have 8 VoltShare chargers at Tapnell…
We have 8 VoltShare chargers at Tapnell Farm and couldn't recommend more. Great product, great revenue stream, great customer service. An ace addition and great partner
January 9, 2026
Unprompted review
Reply from voltshare
Thank you so much for the fantastic review!
We’re delighted to hear that the chargers have been such a great addition and revenue stream for Tapnell Farm, that’s exactly the kind of result we strive for with all our customers.
We truly appreciate your recommendation, it means a lot to us. 😊
Here’s to many more years of partnership ahead!
Kerri-Lee (Customer Success Specialist)
First Class Company
The team at Voltshare are always a pleasure to deal with and have outstanding attention to detail. Since day one Kerri-Lee's delightful demeaner makes every interaction pleasant and productive. Voltshare is a first class company that I look forward to partnering with for many years to come!
January 1, 2026
Unprompted review
Reply from voltshare
Thank you so much for your lovely review!
Providing great customer service is at the heart of everything we do here at voltshare, so your feedback really means a lot. You’re far too kind, I always really enjoy our chats, and it’s an absolute pleasure working with you! 😊
Kerri-Lee (Customer Success Specialist)
Just sucks
Didnt get called back for remote survey prior to funding running out after being in contact for ages, complete waste of time and iv missed an opportunity because of them.
December 11, 2025
Unprompted review
Reply from voltshare
Hi Ross,
Thank you for taking the time to share your feedback.
We are sorry that this experience did not meet your expectations. We would like to provide some factual context for readers, as the timeline of this project involved extended periods where we were unable to progress due to missing information and difficulty making contact with you.
Following our initial engagement in September, we issued a remote site survey straight afterwards. Completion of this survey and subsequent site contact were required before installers could proceed. Unfortunately, there were multiple periods of non-response, including several weeks where both our team and our local installation partners were unable to reach you.
When an originally assigned installer later became unavailable, we proactively reassigned the project and kept you informed. However, further delays occurred due to continued difficulty establishing contact, including during the period when you advised you had been away.
By the time contact was reestablished, the original EST grant funding had been fully allocated. We communicated this promptly and advised on alternative funding options that remained available.
We always aim to act transparently and progress projects as efficiently as possible, and we regret that this opportunity did not ultimately proceed. If you would like to discuss this further, we remain open to doing so via direct contact.
Kind regards,
Sheng
VoltShare Ltd
Excellent service!
What a lovely experience! We changed the service provider on our ICS charger to Voltshare last week. It really wasn't that easy for all kinds of reasons (not relating to voltshare): Kerri-Lee was great, 'virtually' holding our hands through the whole process, nothing was too much trouble. She is a truly proactive person, which makes everything so much easier, and charming to boot! Thanks Kerry-Lee!
December 5, 2025
Unprompted review
Reply from voltshare
Thank you so much for your wonderful review! 😊
There were definitely a few bumps along the road getting your EV charger transferred over to our platform, but it was an absolute pleasure helping and supporting you through it all. I’m so glad we got everything sorted!
Thank you for the lovely compliments , they made my day!
Always here to support you on your EV journey, with us!
Kerri-Lee (Customer Success Specialist)
Advertisement
Thank you - Great customer service, easy to pick up the phone and talk to a friendly human and nothing is too much trouble.
Great customer service from Kerri-Lee and technical expertise within the wider team. We've now installed 5x Voltshare EV chargers to date at different properties and they have also taken over the management of Garo ev chargers we already had setup with Monta previously [who were a nightmare to deal with]. There have been a few complications along the way with taking over the existing chargers/ load monitoring needs for new installs / undercurrent on elec supply etc but none has been Voltshare's fault and they have been helpful and supportive at every step of the way to help get the installs up and running. Their customer portal is straightforward to use and we've been receiving positive feedback from users. Would highly recommend. Thank you.
December 10, 2025
Unprompted review
Reply from voltshare
Thank you so much for your wonderful review! 😊
It’s been an absolute pleasure working with you across your sites and supporting the installation and setup of your voltshare chargers, as well as taking over the existing GARO units.
At voltshare, we always aim to make things as smooth and supportive as possible, even when complications arise, so it’s great to know that came across. Hearing that both you and your users are finding the portal straightforward and effective truly makes our day.
Thank you for the recommendation, it means a lot to the whole team.
Kerri-Lee (Customer Success Specialist)
The EV Hero We All Need
If customer service were an Olympic sport, Kerry-Lee would be bringing home the gold! From the moment we spoke, she turned what could have been a boring tariff conversation into something that felt like chatting with an old friend (who also happens to know everything about EV charging).
She didn’t just solve my issue—she solved it with style, grace, and enough good vibes to power a small fleet of electric cars. Honestly, if VoltShare ever launches a “Customer Success Hall of Fame,” Kerry-Lee deserves her own wing.
In short: Kerry-Lee is the reason Trustpilot needs a sixth star. VoltShare, give this legend a raise before Tesla poaches her!
December 5, 2025
Unprompted review
Reply from voltshare
Thank you so much for your fantastic review, I’m genuinely touched by all the kind things you said. 😊
At voltshare, customer service is truly at the heart of everything we do, and as the Customer Success Specialist, I’m thrilled to play a part in delivering that experience.
I’m so happy to hear you enjoyed our chat and that I managed to make a tariff conversation a bit more exciting! I really value adding a personal touch to every interaction, it’s something I genuinely enjoy and it’s wonderful to know that came across and left such a great impression.
Kerri-Lee (Customer Success Specialist)
Kerri-Lee was a pleasure to deal with
Kerri-Lee was a pleasure to deal with. Professional, good humoured and knowledgeable. An asset to the company.
December 4, 2025
Unprompted review
Reply from voltshare
Thank you so much for your amazing review! 😊
It was an absolute pleasure assisting you, and I truly appreciate your kind words. I always aim to bring a professional yet friendly and positive approach to every interaction, so it’s wonderful to hear that came through.
Kerri-Lee (Customer Success Specialist)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.