voltshare Reviews 

135
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and the responsive customer service team for guiding them seamlessly through the entire installation and onboarding process. Consumers note that the charging products are exceptionally reliable, user-friendly, and provide a very convenient energy solution for holiday properties and visitors. People frequently highlight the pleasant communication, noting that representatives are always available, extremely helpful, and fully proactive when answering any questions. However, some people mentioned occasional technical network issues or system downtime caused by external factors that temporarily disrupted charger availability and caused minor inconveniences.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting exceptional support and helpful communication... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and dedicated... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless process from initial... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with some noting network issues that put EV chargers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If customer service were an Olympic sport, Kerry-Lee would be bringing home the gold! From the moment we spoke, she turned what could have been a boring tariff conversation into something that felt... See more

Company replied

Rated 5 out of 5 stars

What a lovely experience! We changed the service provider on our ICS charger to Voltshare last week. It really wasn't that easy for all kinds of reasons (not relating to voltshare): Kerri-Lee was grea... See more

Company replied

Rated 5 out of 5 stars

Voltshare have to been one of the best companies we have ever dealt with, the customer care is superb. Our guests have found the process of charging very easy, no hiccups. As we installed the uni... See more

Company replied

Rated 5 out of 5 stars

Voltshare very helpful, for our small hospitality business they were able to install 3 22kw chargers under the energy savings trusts grant scheme. They guided us through the application and the charge... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Software Company

Written by the company

VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(135)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

The charging at Penhill worked well for…

The charging at Penhill worked well for a week then the last evening of our stay we needed a charge to start our journey home
The initial stage went through as normal then refused to go further after accepting card payment
After trying for some time in the dark
We contacted the helpline and spoke with Jonathan who suggested we try the app route to charge up
We had to go inside the property to get a decent WiFi signal and to power up the phone
Having done all the setup steps after a successful download we found the app wouldn't let me charge as password incorrect
So it was back to the helpline
Again Jonathan picked up the call
He managed a password reset and talked me through the various screens to get the charger up and working from the comfort of the letting rather than standing out in the dark
We we're so grateful to Jonathan that all worked well as we hadn't enough charge to get to a public fast charge
We'd got so reliant on home charging that the thought of public charging didn't come to mind especially when you've got a long journey the next morning
At least I got a good night's rest because of Jonathan's help

August 23, 2024
Unprompted review
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Reply from voltshare

We're so glad you were able to charge your car before heading home and enjoy the convenience of charging at the property. It's great to hear my colleague Jonathan was able to resolve all the issues that were encountered-I've passed along your lovely feedback!

Kerri-Lee (Customer Success Specialist)

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Rated 5 out of 5 stars

Excellent experience

We recently had an EV charger installed by Voltshare for our holiday cottages, and we're thrilled with the service. Voltshare was fantastic at communicating every step of the way, providing clear instructions and even sending us a helpful email on how to effectively market the new feature to maximize its impact. Installing the charger was a great decision, as it offers our guests the convenience of charging their vehicles without the hassle of finding public charging stations. We're confident this added amenity will enhance their stay. Highly recommend Voltshare!

August 1, 2024
Unprompted review
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Reply from voltshare

It's fantastic to hear you're thrilled with the service and communication you have received-it's our top priority to inform you every step of the way and to offer all the assistance we can to help the charger to be successful! Having an EV charger on-site is a great perk for your guests, and I am delighted to see they have already taken advantage of it! We look forward to continuing to support you and seeing even more charging sessions!

Kerri-Lee Kirk ( Customer Success Specialist)

Rated 3 out of 5 stars

All very well supplying our customers…

All very well supplying our customers with car charging facilities, but so far haven’t been paid despite requesting payment via the app and contacting customer support.

July 1, 2024
Unprompted review
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Reply from voltshare

Hi there! Thank you for your feedback and I'm so sorry for this experience you had. It has taken a while as we were performing necessary, legal security checks on the information provided which had caused some delays. This should be resolved within the next few working days and your payout processed once your information is fully verified. However, rest assured the balance accrued will not be going anywhere.

Thank you for being patient!

Paul (VoltShare Client Success)

Rated 5 out of 5 stars

Five star service from start to finish

Five star service from start to finish, our installation went smoothly with back up at all stages throughout the process with all chargers up and running soon after.
Thanks to the Sales Team, installation Team (recommended Voltshare) from initial site survey to the Technical Team for their professional and pleasant manner.

June 19, 2024
Unprompted review
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Reply from voltshare

Hi Victoria! We are buzzing you have had such a wonderful experience. We look forward to continuously support you in your EV charging journey!

Paul (VoltShare Client Success)

Rated 5 out of 5 stars

Brilliant customer service

Jonathan has been extremely helpful in resolving a customer query about our EVC point and gave clear guidance on how to update our unit rate. Thank you for the great service!

April 8, 2024
Unprompted review
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Reply from voltshare

We're always happy to resolve queries and offer guidance in any way that we can. It's fantastic to read that Jonathan provided great service-I have relayed the lovely feedback!

Kerri-Lee (Customer Success Specialist)

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Rated 5 out of 5 stars

Becoming an authorised VoltShare electric vehicle charging station installer

We started carrying out electrical work on the Isle of Wight as a VoltShare authorised installer in 2022. The 7 and 22 kW VoltShare HH3 electric vehicle charging stations have been installed in a number of hotels, tourist destinations and holiday homes across the island, We have found the VoltShare team provide an excellent product and an efficient and professional service and would highly recommend becoming part of the VoltShare team, from Mason Murray at Green Mile Charging Co Ltd based on the Isle of Wight.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Turnkey solution, excellent tech support

Voltshare have always provided me with high quality, qualified leads, the vast majority of which lead to a sale. Installer support is superb, and on a couple of occasions when there has been an issue, they have been available on the phone throughout troubleshooting until the problem is resolved. Invoices are paid on time, and communication is excellent. The newest model is superb and very easy to install. Their turnkey solution including the ability to collect payments out of the box is a unique selling point that is popular with customers. I have been working with Voltshare since late 2021, and I am very happy to work with them any time. I can recommend Voltshare as a manufacturer and a partner to any installer without reservation.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great product, great customer service

From order to install to customer use, this has been a first class experience. The most important factor for us was how easy it is for the guests to use, and that's a ten, there are no ongoing fees, and the additional bonus of professional signage is a real bonus. The service from the team at Voltshare and the recommended installer (best to use if you can as that helps with the grant application) was first class. No hesitation in recommending.

November 16, 2023
Unprompted review
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Reply from voltshare

Amazing to hear your experience has been first-class and that your guests find the charger easy to use. We offer an EV solution that we feel best suits our customer's needs and I am delighted to read we have delivered on this. We really appreciate the recommendation!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Highly recommended

Highly recommended. I chose VoltShare for my holiday lettings business driven by the ability to easily charge guests for using the EV charger and also the ongoing support offered by the company. The installation process was very easy and the electrician recommended by VoltShare completed the work in a professional and tidy manner. Since installation we have had some issues with the EV charger sim card not being able to connect to the mobile network. Whilst this took several days to resolve, the technical support team at VoltShare were very responsive when called upon and kept me updated on the issue resolution. I can highly recommend this company based on quality of kit, easy of use, service and aftercare technical support.

February 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Great system

Great system, hassle free charging for our customers and our company. We're a tourist destination on the Isle of Wight, and we currently have 2 charge points outside our restaurant. The system is really easy for customers to use and provides a much needed service with the increased volume of electric cars, as well as providing a great income stream for the business. The customer service is great and we are now in the process of adding an additional 8 charge points around the site!

January 19, 2024
Unprompted review
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Reply from voltshare

Incredibly excited to work with you to build up your venue's charging infrastructure, Matt!

Paul (VoltShare Client Success)

Rated 5 out of 5 stars

We purchased two charge points from…

We purchased two charge points from VoltShare which was a very easy process. Since installation we had one issue with the network connection which was very quickly addressed by the VoltShare team. The app is very easy to use and we wouldn’t hesitate in recommending! Many thanks

November 10, 2023
Unprompted review
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Reply from voltshare

Thank you! We really appreciate the kind words and we are incredibly glad that we were able to resolve that issue for you. Nothing worse than having a device not connecting to the internet.

Absolutely looking forward to supporting you on the rest of your EV charging journey!

Paul (VoltShare Client Success)

Rated 5 out of 5 stars

Highly recommended

We are delighted to have installed a VoltShare charger at our holiday let business. It is a great asset to our business.
The team at VoltShare were so helpful and supportive from first contact.
Our guests have found the charger easy and reliable to use, we would definitely recommend VoltShare.

August 24, 2023
Unprompted review
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Reply from voltshare

We truly appreciate your feedback. Buzzing to hear it has been such a value-add to your holiday let!

Of course, we're always here to help you in anything EV and EV charging related!

Paul (VoltShare Client Success)

Rated 5 out of 5 stars

Happy to recommend!

Had a great experience with Daniel and the team at Voltshare. They were friendly, approachable, professional and reliable. They communicated very well throughout the quotation and installation phases. We are very happy with the charger that is now installed and working well. Fingers crossed that more of our guests now use it! Thanks!

June 13, 2023
Unprompted review
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Reply from voltshare

*Bows* thank you for such high praise, Neil. We've passed this glowing testimonial to our team to remind them of the great work they've done.

Paul (VoltShare Client Success)

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Rated 5 out of 5 stars

A perfect charging partner

From first contacting Voltshare to completing the installation, the process was straightforward and very well supported by the VoltShare team. The App is quick to setup and easy to use.

July 28, 2023
Unprompted review
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Reply from voltshare

It has been an absolute pleasure to work with you, Chris! We sincerely thank you for the kind words about your smooth experience. The entire team is glad to be able to support you.

Looking forward to speaking again (about how well your chargers are doing)!

Paul (VoltShare Client Success)

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