I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
The customer support was very helpful. Initially I was annoyed as I couldn't get through via phone but I used the chat function and the customer service agent Shelter was very helpful. They were patie... See more
Company replied
Company details
- Phone and Internet Service
- also in
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tadiwa was great and helpful
November 3, 2026
Unprompted review
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Chat support response was quick
Chat support response was quick, Shelter understood the problem and resolved it very quickly.
October 29, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Shelter provided prompt and efficient support, quickly identifying and resolving the issue. We appreciate you taking the time to share your experience and will be sure to pass your comments on to her.
Regards,
John
Vonage business support
As amazing as ever bearing in mind we…
As amazing as ever bearing in mind we are on chat. Sorted everything out in good time and with a smile! Dziękuję bardzo!
October 15, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your continued support and kind feedback! We're delighted to hear that our team provided efficient and attentive assistance, ensuring everything was resolved promptly, even through chat. We truly appreciate your recognition and will be sure to share your comments with the team. Dziękujemy bardzo!
Regards,
John
Vonage business support
Shelter is a nice person help me a lot…
Shelter is a nice person help me a lot to set my extension in vonage
October 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Shelter provided helpful and friendly support while assisting you with setting up your Vonage extension. We appreciate you taking the time to share your experience and will be sure to pass your kind comments on to her.
Regards,
John
Vonage business support
Amazing staff
Amazing staff, cannot thank you enough for their patience and resolution of query. Highly recommended. Shelter their staff member dealt with my queires. She dealt all 5 of my queries very kindly and with utmost respect.
October 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback. We're delighted to hear that Shelter provided such patient, professional and respectful support, addressing all five of your queries with care and attention. We truly appreciate your recommendation and will be sure to share your comments with her.
Regards,
John
Vonage business support
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Account management
I had to change the name of the SuperUser on our account. Chat Support was used, which worked well and was responsive and quick. The issue was understood and quickly handled by the agents Shelter and Tadiwa.
October 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that our Chat Support team provided a prompt and responsive service, and that Shelter and Tadiwa were able to understand and resolve your request efficiently. We appreciate you recognising their efforts and will be sure to pass your comments on to them.
Regards,
John
Vonage business support
Shelter
Shelter from chat support sorted me out without any fuss. Thanks
October 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Shelter provided efficient and straightforward support, resolving your query smoothly. We appreciate you taking the time to share your experience and will pass your comments on to her.
Regards,
John
Vonage business support
Shelter was amazing
I had the pleasure of dealing with Shelter for customer support, very quick, friendly and solved my query right away. Highly recommend Shelter and Vonage.
October 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your positive feedback. We're delighted to hear that Shelter provided prompt, friendly and effective support, resolving your query efficiently. We appreciate your recommendation and will be sure to share your kind comments with her.
Regards,
John
Vonage business support
Fast response
We changed something on our phone system causing an error. Got through to Vonage tech chat quickly and Tadiwa was able to fix my issue straight away. Thanks.
October 12, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Tadiwa was able to identify and resolve the issue promptly. We appreciate you taking the time to share your experience and will be sure to pass your kind words on to Tadiwa.
Regards,
John
Vonage business support
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Great service from Shelter today
Great service from Shelter today. She stayed on the Chat till the issue was dealt with and test called at the end. Very helpful!
October 9, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Shelter provided such thorough and attentive support, ensuring the issue was fully resolved and testing was completed before concluding the chat. We appreciate you recognising her efforts and will be sure to share your comments with her.
Regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our team. We truly appreciate your support!
Regards,
John
Vonage business support
Call Forwarding Solved
I had been struggling for weeks with setting up our call forwarding system. A quick 'chat' with Shelter and all my problems were solved. She was very efficient and even called me to confirm all the details before she finalised everything. Amazing!
October 1, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your experience. We're pleased to hear that Shelter was able to resolve your call forwarding issues efficiently and provide such attentive support. Her initiative in following up with you by phone to confirm the details is greatly appreciated. We'll be sure to pass your positive feedback on to her.
Regards,
John
Vonage business support
Shelter was great
Shelter was great, solved the problem swiftly and very proactive.
September 28, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We're pleased to hear that Shelter provided efficient and proactive support, resolving your issue promptly. We appreciate you taking the time to recognise her efforts and will be sure to pass your comments on to her.
Regards,
John
Vonage business support
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The agent- Shelter
The agent- Shelter, is a credit to the organisation.
She took time including calling to clarify my requests and painstakingly went over necessary steps with me.
September 24, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear that Shelter provided such excellent support and took the time to fully understand and address your requests. We'll make sure to pass your kind words on to her. Your recognition means a lot to us, and we truly appreciate you taking the time to share your experience!
Regards,
John
Vonage business support
Ange was very helpful assisting us with…
Ange was very helpful assisting us with setting up our new phones.
September 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're delighted to hear that Ange was able to assist you with setting up your new phones. We'll be sure to share your appreciation with her. Thank you for choosing Vonage!
Regards,
John
Vonage business support
hi it was awesome talking to shelter…
hi it was awesome talking to shelter today ...he is one the best and the greatest customer specialist that i always come accross wish u luck for future endevours
September 23, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Shelter. We'll be sure to pass your lovely feedback on to her. Your appreciation means a lot to us, and we wish you all the best for the future!
Regards,
John
Vonage business support
Porting number is impossible
An organisation I work for used a third party to set up a Vonage voicemail service a few years ago, which we would now like to cancel. We want to port the number to a new service as we are no longer working with the third party who helped us set up the number.
For two months, in spite of the efforts of the third party who originally set this up, and our IT provider, we have been unable to port the number.
Nobody at Vonage is able to give a clear answer and action our request, in spite of the fact that we have provided all of the evidence asked of us.
Be very careful engagaing with Vonage if you think you might one day want to cancel the service and port the number. It's not as easy as you think, and will cost you a lot of person hours.
September 18, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and frustration caused by the delays in porting your number. We understand how important it is to have a smooth and straightforward process, particularly when transferring services to a new provider.
We are pleased to hear that the number was successfully ported shortly after your review. We appreciate your patience throughout the process and regret that it took longer than expected to reach a resolution.
Thank you for bringing this matter to our attention, and we apologise again for the inconvenience caused.
Regards,
John
Vonage business support
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Shelter helped sort out all technical…
Shelter helped sort out all technical setup and concerns with move to digital handset.
Very much appreciated thanks
September 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for your great feedback!
We're pleased to hear that Shelter was able to guide you through the technical setup and resolve your concerns with the move to a digital handset. It's wonderful to know that her assistance was appreciated.
We'll be happy to pass your kind words on to Shelter.
Kind regards,
John
Vonage Business Support
Thank you
Thank you, Shelter!
Its been great experience talking you, you helped a lot. once again thank you so much for your guidance and assistance.
September 16, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Hi,
Thank you for your kind words!
We're delighted to hear that you had such a positive experience with Shelter and that her guidance and assistance were helpful. We'll be sure to share your appreciation with her.
Thank you for choosing Vonage!
Kind regards,
John
Vonage Business Support
Great help again from Shelter
Great help again from Shelter. Thank you.
September 15, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're glad to hear you had a positive experience with our Chat Support team and that Shelter was able to help resolve your query. Your feedback is greatly appreciated.
Kind regards,
John
Vonage Business Support
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