I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service on chat
Good customer service on chat, but find the phone app quite glitchy at times! we also find that the phone will sometimes only ring at our end once or twice and is then marked as a missed call for reporting, which is frustrating to report on.
July 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We're pleased to hear you've had a positive experience with our chat support, and we appreciate you bringing your concerns about the phone app and missed call behavior to our attention.
Your feedback is valuable and helps us continue improving our services. Thank you for choosing Vonage.
Kind regards,
John
Vonage business support
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Luciano was quick and helpful and…
Luciano was quick and helpful in solving my query today.
July 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're delighted to hear Luciano was able to resolve your query quickly and efficiently. We'll be sure to pass along your kind words.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Good customer service
Good customer service. Luciano was very helpful with both a stuck password reset and cancelling the account.
July 17, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're pleased to hear Luciano was able to assist you with your password reset and account cancellation. We'll be sure to share your appreciation with him.
Regards,
John
Vonage business support
Thank you!!
Today, Tuwanda helped me to solve the issue with my Yealink phone, basicallyIhad no service. Not only was Tuwanda polite, respectful and very professional, he also 'got the job done' and no my service is working! Thank you for restoring my trust and confidence in Vonage. God bless Lynda
July 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear that Tuwanda was able to restore your phone service and provide polite, professional support throughout the process. We'll be sure to share your kind words with him.
We truly appreciate your trust and thank you for choosing Vonage!
Kind regards,
John
Vonage business support
great service very helpful
July 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're delighted to hear you found our service helpful.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
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Chat Box with Luciano
Chat Box with Luciano. Rather concerned that not directly speaking with a human, but the conversation from typing flowed well and Luciano understood the problem, which was finally resolved. Luciano was polite, engaged with the problem, asked appropriate and relevant questions to get the situation sorted.
July 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your thoughtful feedback! We're delighted to hear that Luciano provided polite, attentive support and was able to understand and resolve your issue efficiently. We'll be sure to share your kind words with him.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Chat support Agent Luciano was great
Chat support Agent Luciano was great. He assisted me real time as I am struggling with the set up for 2-3 days now. He speed it up for me. Thank you. 5 star rating is for you, Luciano.
July 14, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear Luciano was able to assist you in real time and help get your setup completed quickly. We'll be sure to pass along your kind words and recognition.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Fantastic Customer Service
Luciano from customer support was extremely helpful in setting up extensions and answering all queries that I had. Amazing Customer Service!
July 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear Luciano was able to assist you with setting up your extensions and answer all of your questions. We'll be sure to share your kind words with him.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Shelter was very helpful & she has…
Shelter was very helpful & she has always sorted our issues. Thank you
July 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We're delighted to hear that Shelter has consistently provided helpful support and resolved your issues. We'll be sure to pass along your appreciation.
Best
John
Vonage business support
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Luciano was super helpful
Luciano was super helpful. I often need to reach out to technical support for assistance with a minor task, and it's always resolved quickly but Luciano helped with resetting my password so that I can do this myself going forward which will save me so much time.
July 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your fantastic feedback! We're delighted to hear Luciano not only resolved your issue but also showed you how to manage it yourself in the future. We'll be sure to share your kind words with him.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Shelter agent is the best who answers…
Shelter agent is the best who answers and fullfill query
July 13, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We're thrilled to hear Shelter provided excellent support and resolved your query. We'll be sure to share your feedback with them.
Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Luciano was prompt and very helpful…
Luciano was prompt and very helpful with my enquiry. he provided contact details and clarified what my enquiry was.
Happy with this company. Would recommend!
July 10, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're delighted to hear that Luciano was prompt, helpful, and able to clarify your enquiry while providing the information you needed.
We truly appreciate your recommendation and thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Shelter
one of their Support member name Shelter was very helpful ill give them great rating Thanks
July 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback.
We're delighted to hear that Shelter was so helpful in adjusting your account and ensuring everything was taken care of. We'll be sure to pass your kind words on to Shelter—they'll be pleased to know their support made a positive difference.
We truly appreciate your feedback and thank you for choosing Vonage.
Kind regards,
John
Vonage business support
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Luciano sorted our billing problem!!
We've been customers of Vonage for some years now and service levels have been good. Had a billing issue today which was dealt with on the Chat by Luciano. The experience was dealt with smoothly and efficiently by Luciano and the matter was resolved quickly....thanks very much.
July 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your continued trust in Vonage over the years. We're delighted to hear that Luciano resolved your billing query quickly and efficiently, and that your experience with our chat support was a positive one.
We truly appreciate your kind words and your continued support. Thank you for choosing Vonage!
Kind regards,
John
Vonage business support
Luciano helped me alot resolved my…
Luciano helped me alot resolved my query very promptly thank you well done and highly recommended
July 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We're pleased to hear Luciano resolved your query promptly and provided such a positive experience. We'll be sure to share your kind words with him.
Thank you for choosing Vonage and for your recommendation!
Kind regards,
John
Vonage business support
Shelter was very helpfull adjusting our…
Shelter was very helpfull adjusting our accounts
July 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback.
We're delighted to hear that Shelter was so helpful in adjusting your account and ensuring everything was taken care of. We'll be sure to pass your kind words on to Shelter—they'll be pleased to know their support made a positive difference.
We truly appreciate your feedback and thank you for choosing Vonage.
Kind regards,
John
Vonage business support
Excellent customer service and matter…
Excellent customer service and matter was quickly resolved by Shelter at Vonage. THANK YOU 😊
July 8, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your positive feedback!
We're delighted to hear that Shelter provided you with excellent customer service and was able to resolve your issue quickly. We'll be sure to pass along your kind words—they'll mean a lot to Shelter and the team.
We truly appreciate your support and thank you for choosing Vonage.
Kind regards,
John
Vonage business support
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Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind review!
We're delighted to hear that Shelter was able to help. We'll be sure to share your feedback—thank you for choosing Vonage!
Regards,
John
Vonage business support
Luciano was very efficient in resolving…
Luciano was very efficient in resolving my issue.
July 2, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're pleased to hear that Luciano resolved your issue efficiently. We'll be sure to pass on your kind feedback. Thank you for choosing Vonage!
Regards,
John
Vonage business support
Shelter was incredible help
Shelter was incredible help, went over and beyond to sort our messaging, completely understood our requests and actioned them quickly and efficiently. Kept connected even when I had another call before we could test everything! Thank you for your help, it was a pleasure!
June 29, 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
We're delighted to hear that Shelter went above and beyond to assist you with your messaging setup. It's great to know they understood your requirements, kept you updated throughout the process, and ensured everything was working as expected before closing the case.
We'll be sure to share your kind words with Shelter—they'll be thrilled to know their efforts made such a positive difference. Thank you for choosing Vonage. We truly appreciate your support and look forward to assisting you again whenever you need us.
Best,
John
Vonage business support
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