VonHaus Reviews 22,217

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, describing them as well-made, sturdy, and effective. Many people also highlight the excellent delivery service, noting its speed and efficiency. The products are often considered to be of good value and fair price, with many consumers expressing satisfaction with their purchases. However, some customers experienced issues with their orders, such as missing items or incorrect deliveries. A few other people also felt that customer service was not always helpful, citing slow responses or difficulty resolving problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Delivery service

People report positive experiences with delivery service, with many praising quick and even next-day... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report positive experiences,... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers report extremely poor communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my pole chainsaw in good time and it looks a sturdy piece of kit. But, there was no Allen key included, there should have been. It is advertised as being able to cut branches up to 14 feet... See more

Rated 4 out of 5 stars

Ordered 3 garden items, two were delivered with no issue the last disappeared into the abyss . Customer service were excellent, replacement sent with no problem and delivery monitored to make sure it... See more

Rated 4 out of 5 stars

Although my item was delivered to the wrong address it wasn't the fault of Vonhaus. Once notified they took responsibility of the problem and made sure that I was refunded promptly. I have had other... See more

Rated 4 out of 5 stars

Purchased a dehumidifier from Amazon which worked really well until it developed a fault after 3 months with no fault code displayed and found the instructions to be of no help. Took over 2 days to a... See more


Company details

  1. Garden Furniture Shop
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Living Room Furniture Store

Written by the company

At VonHaus, we create designer furniture running the gamut of interior design, as well as DIY tools, eye-catching décor, and gardening essentials tailored to you. Our mission? To bring you cutting-edge collections for your home and garden at affordable prices. And we’re succeeding. With a 4.4* Trustpilot rating and coverage in publications from Real Homes to Cosmopolitan, our pioneering products speak for themselves. But that doesn’t stop our customers from sharing their favourite VonHaus finds across social media! And it’s little wonder, as all our products include a free 2-year warranty and flexible payment options, including Visa, Mastercard, Klarna, and PayPal. So, sit back, relax, and browse our complete collection today. We’ve carefully curated our categories to help you find exactly what you need, but don’t hesitate to reach out if you can’t find what you’re after – we’d love to help!


Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I ordered a garden seat but you sent a…

I ordered a garden seat but you sent a pair of van loading ramps.

May 2, 2026
VonHaus logo

Reply from VonHaus

Hi there,

We’re really sorry to hear you’ve received the wrong item.
Your query is currently in our support queue and will be responded to shortly so we can arrange the correct resolution for you.

Best wishes,
Vonhaus

Rated 5 out of 5 stars

Performance exceeds price. Great value!

Easy to order. I was skeptical about a vacuum at this price point, but the VonHaus is fantastic value for money. The suction is top-tier and it handles both carpets and hard floors with ease. It’s compact but don't let that fool you.. it's easy to empty, and outperforms much more expensive models I’ve owned in the past. Highly recommend for anyone on a budget who doesn't want to sacrifice performance.

May 2, 2026
Rated 1 out of 5 stars

Leaf blower

Leaf blower. Extremely disappointing!!!
Battery doesn’t last long ☹️ and the blowing power is very poor. Unfortunately a waste of £££ ☹️
I also have a hedge trimmer 👍 that’s great!

May 2, 2026
VonHaus logo

Reply from VonHaus

Hi Annmarie,

Thank you for your feedback – we’re sorry to hear the leaf blower hasn’t met your expectations, although we’re glad to hear you’re happy with your hedge trimmer.
If you’d like us to look into this further, please contact our customer support team and we’ll be happy to assist.

Best Wishes,
Vonhaus

Rated 5 out of 5 stars

garden trolley

I ordered a garden trolley, it arrived within a couple of days. I am very pleased with it, it did not take long to assemble and is good quality and very stable. Very pleased with the service and the trolley.

April 28, 2026
Rated 5 out of 5 stars

Cordless Hedge trimmer.

Quick free delivery, with an offer price. This cordless hedge trimmer has 2 batteries with sufficient charge to do my lengthy hedges.
The trimmer is a quality robust build and light weight also weight distribution is excellent making it easy to use.
Very pleased with is purchasr and overall experience.

May 1, 2026
Rated 5 out of 5 stars

I would buy again

The product was a good price, arrived promptly and is working excellently. I only bought one, so I could try it out, but I'm definitely going to purchase a second one

April 30, 2026
Rated 1 out of 5 stars

Complaint regarding its condition on…

Complaint regarding its condition on arrival.

I understand that minor damage can occasionally occur during transit; however, the condition of several parts of this item is extremely disappointing and, in places, renders the product unusable. I have attached photographs showing the issues in detail.

1: Significant damage to the back rest, which will require replacement as it is not usable.
2: Damage and staining to the table top, which is very noticeable.
3 & 4: Scratches and heavy indentations to additional back rests.
5: Damage and cracking to the metal on a weight-bearing section of another back rest. I am concerned this may fail during use as the metal now appears weakened.

April 26, 2026
VonHaus logo

Reply from VonHaus

Hi Amy,

We’re very sorry to hear about the condition your item arrived in – this is not what we expect.
Your request is currently with our support team and will be reviewed shortly so we can work towards a suitable resolution for you.

Best Wishes,
Vonhaus

Rated 1 out of 5 stars

Arrived in damaged box and clearly used before

RE: Order VH001179708

Really disappointed on receiving my order. Clearly the box had been opening before and the garden umbrella shoved back inside after being used. Even had dirt on it. Quite frankly appalled that a company would send out products in such terrible condition. And to sell as new is completely unacceptable.

May 11, 2026
Unprompted review
VonHaus logo

Reply from VonHaus

Hi there,

We’re sorry to hear about the condition of your item on arrival – this is clearly not acceptable and not the experience we aim to provide.
Your message is in our support queue and will be reviewed as soon as possible so we can put this right.

Best wishes,
Vonhaus

Rated 4 out of 5 stars

The original product had a fault

The original product had a fault, however, the team provided me with a return label and I was able to get it swapped easily enough. The hedge trimmer works fine now.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Power tiller

Ordered a power tiller on next day delivery, Received three delivery windows from Evri over the next week and stayed in for all three. One week later Evri delivered a portable plastic greenhouse !
Even the delivery driver laughed as he had been told to leave it in our safe place - the greenhouse.

May 1, 2026
VonHaus logo

Reply from VonHaus

Hi Roy,

We’re really sorry for the mix-up with your order and the inconvenience caused.
A full refund was processed on 8th May. If there’s anything further we can assist with, please don’t hesitate to get in touch.

Best Wishes,
Vonhaus

Rated 4 out of 5 stars

Customer service

Rubbish customer service , was sent a mower whithout a battery , i contacted there customer service nothing back , after contacting them on facebook they replied and got battery few days later , mower worked great

May 1, 2026
VonHaus logo

Reply from VonHaus

Hi Peter,

We’re sorry for the inconvenience caused by the missing battery.
A replacement has now been sent and should be with you in the next few days. Thank you for your patience while we resolved this.

Best wishes,
Vonhaus

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