Vospers Reviews 

I had a problem with my Ford wheel nut key which prevented me from removing wheels. Vospers Plymouth were very helpful in solving my problem. As l had the required parts they fixed it very promptly and without charge

I have just purchased a new mg sx trophy at vospers Plymouth the sales person I delt was Keiron Thomas who was a very efficient at his job and a very polite sale person a credit to the company

I purchased a used Ford Focus from Vospers Torquay about 3 months ago and want to give a special shout out to the sales controller, Andy Williams.
The after sales service from him has been outstanding in looking after me as a customer. A couple of issues with the car after purchase were dealt with extremely professionally and I would wholeheartedly recommend him and Vospers Torquay for their support both during and after the purchase. A* customer service as it should be!

I was part of the service plan for my ford transit custom and paid over £300 a year for this
I was called to say my van had failed its MOT due to a worn tyre. Now i had taken my van to a garage 3 weeks before for 2 new tyres and a full inspection on all 4. All 4 tyres were fine with 6+ mm in depth. This tyre couldn’t be fitter until the following day. I was also then told my rear break pads pads and disk were 90% worn and an immediate repair. I was quoted £941.00! I have since taken my van to another garage for this job with a quote of £428.00. A massive price difference. When i took it in the garage reported to me my disks were fine, only 50% worn and my break pads cost me £180. So Ford lied to try and get £941 out of me, absolutely disgusting.
I was also told by Ford they would call me when my tyre was done, by 1515hrs i had had no phone call, I had to call them up and chase it to which i was told ‘oh its just come in, we will call you when its done’ i was told last collection was 1715hrs before the garage closed. By 1645hrs I had heard nothing so called the garage and was told ‘oh, it’s just been done’ I felt I had been forgotten about again.
I have since cancelled my service plan and will not be returning, to be quoted an extortionate amount of money for work that didn't have to be done and wasn’t ‘imminent’ is disgraceful and i am sick of being messed about by this garage. Do not use this servicing centre as you will get ripped off!!!

Took in my aBarth for service and MOT. Had to chase to find out how the MOT went (each time I try to contact they take 2 or 3 goes and they don’t phone you back). Failed MOT on tyres fair enough. Was told 4 working days to get in tyres. Four days!!!!! Guess what it took 5 days and then 2 days for them to actually fit them. They had my car for over a week to fit 4 tyres, align, MOT and service. Ironically the week before kwikfit did the same on my company car in under 2 hours.

Having been told it would be ready on Wednesday afternoon, I cleared my diary waiting for a call to say it’s ready. It didn’t come , so after several attempts to reach the service department I get told they only have 2 tyres, the others will be there Thursday, and will be ready to pick up. Was it? No of course not. I was told they would be working on it last thing. Did they? No. Again I had cleared my schedule for Thursday and on the assumption it would be ready Friday did the same Friday. I did finally get a call from Vospers saying it was ready late on Friday.

Went in Saturday to pick it up. They had taken off premium tyres and without asking fitted budget tyres. Tyres that don’t stop as well as the ones they removed which is how Fiat supplied from new. I asked why and was told I don’t know and someone would call me on Monday and to take the car. Did anyone call Monday, Tuesday or Wednesday? Nope. Have they compromised the safety of me and my family by using non OEM parts without consulting me. Yep.

Ontop of that, they cleaned the car but then managed to smother every wheel in grease and not bother to wipe it off so I’ve had to clean the car again.

A week to fit 4 incorrect tyres, not bother calling me, and generally being awful to deal with

The one upside was they gave me a loaner car. The downside is it had two slow punctures, the boot was full of hay and was generally in disgusting condition.

Really friendly and professional service. Great communication throughout, I’m really pleased.

I wanted to thank Robert for your Customer service as a new driver and the first time I've experienced purchasing a car.

The whole process was really daunting for me, you dealt with my anxiety from taking a test drive and accompanying me and taking the time to go through the different options available to me with the vehicle I was interested in all in a calm no pressurised manner which was contributed to me making the decision to buy my first car from Vospers.

I received a first class service from Richard in the Used Car team. He helped me select the best car that suited my requirements. Throughout the sales process he had a very efficient and professional attitude. He also went beyond normal assistance by giving me a lift to Vospers to pick up the car.

What an excellent experience today. Feeling stressed about my van that had died a death to the relaxed and helpful attitude of John May. I bought a very well cared for used van in no time at all. A very quick and quality visit.
I can carry on with work tomorrow safe in the knowledge I have a reliable van. Thank you 😊

Went in for a new van quick and easy
Van salesman jon was very helpful

Awful service at the van centre. Misdiagnosed, couldn’t work for two days then had to take it back and was without my van for over a week. Didn’t tell me anything and had to chase them. Didn’t even tell me where the van was parked I had to wander around looking for it. Called me to find out about my experience and never bothered to call back. Very poor service wouldn’t use again.

Update: Vosper's response was to block my email address.. but you do get free coffee.
TrustPilot Vospers document 20526739
A big thank you to Ford for a warranty repair under recall 17s09 at 80,000 miles. Unfortunately in Cornwall at the time warranty repair was done by Vospers Truro after 4 months of trying to get myself, the customer, to pay, possibly in addition to finance from Ford, otherwise why?. I was very grateful to get a new Ford factory engine though ancillaries had to be swapped from the original engine requiring some mechanical competence.
The worst, dangerous technical competence occurred.
While this replacement occurred 50,000 miles ago, physical evidence has just come to light proving that the Vospers Ford dealership committed a critical omission during the installation. Because this issue stems directly from an incomplete and defective manufacturer-sanctioned warranty repair, the repair was legally deficient from the day it was completed. This assembly error has caused progressive, long-term damage to the new engine.
1. The Critical Issue: Omission of Mandatory Component
I recently had to investigate a low fuel pressure issue and removed the high-pressure fuel pump (HPFP). Upon removal, I discovered that the fuel pump cam follower (bucket/tappet) was entirely missing from the cylinder head bore.
As a matter of engineering fact, a direct-injection fuel pump cannot operate safely without this bucket. The factory-hardened cam lobe is now marked by a 4–5 mm polished flat face where the bare, flat bottom of the fuel pump piston has been forcefully riding directly on the moving camshaft lobe over tens of thousands of miles.
2. Definitive Engineering Evidence of Assembly Error
This is not a case of a component failing or disintegrating during use. Had a bucket failed and broken apart while running, the cylinder head bore would be heavily gouged, scored, and littered with metal fragments.
Instead, the bore is entirely clean, and the cam lobe tip exhibits a clean, micro-polished flat face. This specific wear profile is definitive proof that the technician failed to transfer the bucket from the old engine or install a new one, bolting the HPFP directly onto the bare camshaft during the 2021 warranty build.
3 Timeline and Relevant Assembly Context
The engine replacement took four months to complete. Immediately after delivery, the vehicle suffered a major mechanical failure where the driveshafts fell out within a few miles of leaving the garage. Upon inspection, the aluminum female threads for the transmission engine mount were stripped and the mount bolt was completely unengaged. At the time, I chose to repair this damage myself using a Helicoil to secure the mount and reinstall the driveshafts simply because I was grateful to finally have the car back after such a lengthy delay.
Technicians who frequently work on older Ford vehicles (like the Focus Mk1 or certain Mk2 variants) may be accustomed to cast-iron blocks or heavier iron-alloy casings that demand much higher torque specs (often ranging from 80–120 Nm for major mounts). By contrast, an all-aluminium casing typically requires a much lower torque spec (often around 40–50 Nm.
However, given the catastrophic thread stripping on that engine mount, it is clear that critical assembly protocols were severely overlooked by the technician during the engine swap. The missing fuel pump follower is part of that same rushed or negligent installation.

4. Summary
The resulting friction from this incomplete assembly has compromised the intake camshaft and the high-pressure fuel pump.
I can repair this myself with a new shim bucket, new HPFP but at ,125000 miles, simply continue with a slightly compromised camshaft.

Have contacted the Plymouth Longbridge branch numerous times via email, via tier chat systems and tried to call- not a single person has got back to me. Even when we tried to buy a car the customer services was non existent. Been trying to book a service in for over a month and still waiting for a reply. I wil never buy a car from them again.

My Vauxhall combo had a re call from Vauxhall. I had to take it to Vospers commercial.
Word of advice- never use them
It is now 4.5 months on and I don’t have the van. Then it is finally worked on and I am told it’s ready Wednesday or Thursday. The I rang to check and was told Friday. Then I rang and am being told Monday. They are a very unprofessional company with very little contact.
You have had your warning. Don’t use them

I booked my Transit Custom in to Bospers Ford in Exeter to get a drive shaft replaced. I knew it was the drive shaft but had to go through their £180 diagnostic anyway. After carrying this out I was told I needed near and offside drive shafts replacing but they didn’t find anything else wrong. I left the van there first thing Tues morning and I heard nothing by Friday morning. I contacted the garage and was told the parts had not arrived and that they had no idea when they were going to arrive! I decided to pick the van up and I’m taking it somewhere else with competent people. They still charged me the £180 for the diagnosis .. even though I knew what was wrong and then a further £11 to replace a headlight bulb that I had supplied them with anyway despite not being able to carry out the work.
No apology, no ‘would you like to re-book, nothing. They may be family owned but they don’t have family values. Avoid.

Couldn’t thank Zoe enough for making all of my experience so easy and not one bit stressful! She sorted everything that needed to be done and explained everything I needed to know

When I bought my MG at Vospers I was happy with the service. Now I have a fault with the car not so much. I thought Vospers were a one stop shop. Buy a car with a warranty, peace of mind if you need to have vehicle in for repairs. Courtesy or hire car replacement while you have repairs carried out. But the hire car seems to be a totally different company Phristy ??. So now I have to wait for them to contact me for this service. Vospers have kept me waiting on the phone for a 1/2 hour waiting to speak to someone so I put the phone down and start all over again. When I manage to speak to somebody I’m told waiting on a part. Not got a problem with that but then I’m told they will instigate a hire car and someone will call me but it won’t be from Vospers but another company. What ever happened to the courtesy car from the dealership you bought the car off. When I get my car back I will be trading it in for a different make from a different dealership. Customer service is very short of mark. All phone calls were made by me even tho Vospers said they would call me back.

We were allowed to make our own decisions on what we wanted and did not feel under pressure.
Zoe was patient and professional during our deliberations

Picked up our new vehicle on the date and time stated. Jenny the sales team looked after us very well. The car was perfect and they made sure we had enough fuel. We were introduced to the service team we already knew Mark. We had a slight issue on the 3rd day but Mark sorted it with a phone link with Emily in technical service, all sorted.
We highly recommend Vospers Exeter the sales and service team are very professional. Thank you

I purchased a brand-new Ford Ranger MS-RT from Vospers Exeter on 20th Aug and, shortly after taking delivery, identified multiple issues with the vehicle, including paint/bodywork defects, an electric window fault, software/screen issues, significant window rattle and, most seriously, an issue with the rear seat locking mechanism.

I formally rejected the vehicle under the Consumer Rights Act 2015 and provided photographs and video evidence. Vospers initially acknowledged the issues and arranged for the vehicle to be inspected (4th Sep).

I cooperated fully with their requested inspection. The vehicle was subsequently inspected and Vospers confirmed that the rejection had been submitted to Ford and that the case had been passed to Ford's Misbuild department for a decision.

Despite this, the matter has now been ongoing for several weeks without a substantive decision. Vospers has told me that it is waiting for Ford, while Ford Credit has separately acknowledged my formal complaint and advised that it is investigating.

I appreciate that some aspects of the process may be outside the dealership's direct control. However, from a customer's perspective, being left for weeks without a resolution after rejecting a brand-new vehicle is extremely disappointing.

The biggest issue for me is not simply that the vehicle had faults; it is how difficult and prolonged the process of resolving them has become. I expected a significantly better level of customer service when purchasing a new vehicle from a main dealer.

I am still awaiting a resolution as of 2nd Oct.