Vossington Reviews 

652
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it... See more

Company replied

Rated 1 out of 5 stars

I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service does... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having... See more

Company replied

Rated 5 out of 5 stars

A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster... See more

Company replied

Company details

  1. Picture Frame Shop
  2. also in
  3. Art Supply Store
  4. Decoration and Interior Design Store
  5. Home Goods Store
  6. Store

Written by the company

Exclusive picture frames online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

652 reviews

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3.5

All reviews

(652)

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Rated 5 out of 5 stars

Exactly what I needed.

Perfect frames for the posters I purchased on vacation

December 21, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Cydney•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars

This is an affordable

This is an affordable, easy to use frame and attractive

December 29, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Patricia•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Fantastic Customer Service!

I've updated my review after working directly with Hadisa at Vossington who has gone over and beyond to rectify my late and lost delivery. She's refunded my original (lost) purchase in full and re-shipped the item, along with a bonus item of my personal choosing, compliments of Vossington. Based on this interaction, I will absolutely shop with Vossington in the future again.

December 29, 2022
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Reply from Vossington

Hi Vartan,

We sincerely apologize about the delay. Likely our printing lab and the shipping service were delayed because of the busy holiday season. Normally our products ship quickly and we have now issued a full refund as compensation for the delay. Please reach out to support at Vossington.com if there is anything else we can do to make you fully satisfied with your purchase.

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Rated 5 out of 5 stars

Very happy with this frame!!

Beautiful frame, good quality, perfect price!

December 25, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Joyce•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Quality and Affordable

I’m impressed by the quality and affordability of these frames. I’ll definitely be ordering them again. The frames arrived quickly and in perfect condition.

December 12, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Lynn•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Good quality frames

Good quality frames, easy to assemble, quick shipping

December 17, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Robert•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 3 out of 5 stars

No refund was issued to me...

My order arrived quickly but once I opened it I realized I'd need a larger size so I initiated a return of the item, which went smoothly. There were clear and prompt replies when corresponding with customer service.
I followed all the steps for my return but was surprised to see that even though my order was received back in the warehouse, no refund was issued. I waited around 2 weeks for some word and then realized that if I didn't ASK Vossington to issue a refund, they wouldn't. So it was then, after I reached out about a refund, that I finally received one.

December 9, 2022
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Reply from Vossington

Hi there,

It's actually not necessary to ask for a refund, however, your frames were not yet confirmed by our warehouse to have arrived in good condition, unfortunately there is sometimes a delay because they need to check them. We decided to give you a refund even though this was not yet confirmed. We apologize about the delay.

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Rated 5 out of 5 stars

Great selection of sizes and fast…

Great selection of sizes and fast shipping! Also, the product was received as described - lovely gold color!

December 19, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Marisol•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 3 out of 5 stars

Quick shipping and seamless buying…

Quick shipping and seamless buying experience. Acrylic glass was damaged on one corner. Frames looks good but feel fragile.

December 18, 2022
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Reply from Vossington

Hi Dhirai,

We are so sorry to hear about the broken glass. Please contact support at Vossington.com and we will send you a replacement without cost or a full refund, whichever you prefer. Customer satisfaction is our highest priority and we want to make this right for you.

Rated 5 out of 5 stars

Good experience

Good product, timely delivery. It's a great addition to my wall!

November 30, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Sarah•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Finally Found It!

It has been very difficult to find 18x18 art pieces and places that will print in that size. I stumbled on Vossington via a Google search and luckily the options were to my liking. The packaging was super protective, and it fit perfectly in my frame. I will be ordering the rest of the collection to complete my gallery.

December 15, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Erika•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars

Classic slim profile

Vossington is a wonderful alternative to framing shops. What I like most about the metal frames is that they are deep (1 inch) with a very narrow profile, similar to a classic Museum of Modern Art frame.

December 1, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Judith•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 1 out of 5 stars

Horrible Company

I ordered a frame from this company via Amazon which was cracked on the corner. Amazon told me to reach out to the company which I did. They told me after a lengthy back and forth that they would replace it. I have never received another frame from them. I just ended up purchasing another one from a frame store here in my city. I will never order from this company again.

November 15, 2022
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Reply from Vossington

Hi Laura,

Our support did indeed send you a replacement for free. The shipping status says that your mailbox was full when it attempted to be delivered and that you should reschedule the delivery. Since then our support team has tried to reach you 3 times about this without reply from you. We have now tried to reach out to you again on email, to make this right for you, please check your spam folder if you have not received it. We are really sorry about the trouble and inconvenience.

Rated 5 out of 5 stars

Beautiful frames!

The frames I purchased are beautiful! Just as described, great quality, sturdy, and came very quickly. They were also affordable which is so hard to find!

December 3, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Lara•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Product was very high quality

Product was very high quality and customer service was great in resolving a delivery issue.

December 11, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Tyson•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars

Quality Product

Shipping was fast, packaging was great; no waste and everything was protected. The frames look great and I’m glad I went with vossington.

November 18, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Katie•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Beautiful Frames

The Bronze frames are exactly what I was looking for! The color of the metal hedges closer to Brass, while the photos can make it look more Copper, but the tone works perfectly for my space.

December 12, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Daniel•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

New favorite frames!

These are my new favorite frames! Price for quality is amazing! Will definitely be ordering these from now on!

December 2, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Clara•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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