Vossington Reviews 

652
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it... See more

Company replied

Rated 1 out of 5 stars

I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service does... See more

Company replied

Rated 5 out of 5 stars

I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having... See more

Company replied

Rated 5 out of 5 stars

A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster... See more

Company replied

Company details

  1. Picture Frame Shop
  2. also in
  3. Art Supply Store
  4. Decoration and Interior Design Store
  5. Home Goods Store
  6. Store

Written by the company

Exclusive picture frames online.


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3.5

Average

TrustScore 3.5 out of 5

652 reviews

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3.5

All reviews

(652)

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Rated 5 out of 5 stars

Gold frames

Very nice quality

March 28, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Julie•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Great for my posters!

These frames, while a little pricey, are fantastic. They make my concert poster collection look great!

March 14, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•NS•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Best customer service ever!!

I want to start off by saying the actual frame is really pretty…simple, like I wanted. I must not have read the listing close enough because they used plexiglass…not glass. I was pretty disappointed—had I known that I would have thought twice before purchasing the trio and for the price I assumed, of course, that they would use more quality components. That being said, Vossington contacted me, explained the issue, and bent over backwards to make my purchase a positive experience. In the future, I will be sure to read the frames’ descriptions more closely before purchasing but I will definitely buy from them again. A++

March 11, 2023
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Reply from Vossington

Hi Courtney,

We are actually not using plexiglass, but acrylic glass which is more expensive than real glass. It's also 99% UV-resistent. Unfortunately real glass tends to break when buying and shipping products online. There is information about the glass where you buy the frames. Please get in touch with support at Vossington,com and let us know if there is anything we can do to make you fully satisfied or otherwise we will help you with a return, since we have a 100-day risk free return policy.

Rated 5 out of 5 stars

I received the frames weeks late for…

I received the frames weeks late for some reason (Ups?) but I love them. It would be nice to have a different method of hanging tho. Thanks. I do like them.

March 18, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Diana•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 4 out of 5 stars

Refund now Issued

I returned my frame 2 weeks ago and still have not received a refund.
UPDATE: refund has been issued and I am a satisfied customer.

February 11, 2023
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Reply from Vossington

Hi Kyle,

Sorry about the delay, we were awaiting confirmation from our warehouse that the frame was returned. We have now issued a full refund. Please contact support at Vossington.com if there is anything else we can do for you.

Rated 5 out of 5 stars

Clean lines, good quality.

Easy order process, simple lightweight frame that seems like good quality. Good fit on the corners.

February 20, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Marcus•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Great Experience

Beautiful & modern frame at great price. Super quick shipping!

February 21, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Teri•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars

my frame was broken BUT vossington…

my frame was broken BUT vossington reimbursed me so that was good although i wish it was not broken and i had just bought

January 24, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Amanda•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 4 out of 5 stars

The frame is nicely proportioned with a nice finish.

I liked the look of the frame. I only wish that it offered the option of hanging by wire.

February 1, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Eliza•♥•.¸¸.•♥•.¸
Thank you so much for your review! It's actually possible to use a wire in the holes in the clips.

Rated 1 out of 5 stars

I ordered one frame

I ordered one frame, it was the wrong one when delivered. They sent a replacement and it was the wrong one again. The labels on them are right but they are the wrong color! I wanted white, these are copper like. I don’t think it’s Amazon’s fault. You guys are putting the wrong labels on them. Amazon is scanning them and the label is right so they don’t check. I emailed the person at Vossington yesterday and have not heard back. So frustrated!

January 22, 2023
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Reply from Vossington

Hi Michelle,

We are very sorry to hear about this mix up. We will make sure that you get the right color or a full refund, whichever you prefer. Our support team has contacted you about how you would like to proceed. Again we apologize about the trouble.

Rated 5 out of 5 stars

Great look & quality!

The frame is beautiful and great quality. I’m so glad the natural wood came back into stock!
Shipping was quick and the frame looks wonderful with my poster.

January 31, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Jessica•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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Rated 5 out of 5 stars

Quality Product!

Timely shipping. Like how both sides of the glass were protected.

February 1, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Alysha•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 2 out of 5 stars

Showed up cracked in every corner

Showed up cracked in every corner, no packing in the box just a loose frame. All the metal corners were broken or bent, and the clips that hold the content in the frame aren’t even long enough to reach the edges. When I tried to get a new one they were out of stock but Vossington did refund me!

January 10, 2023
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Reply from Vossington

Sorry to hear about the damaged frame, unfortunately frames are sometimes damaged in shipping. We are now taking steps to increase the protective padding around the frames. We are currently running low on some of our sizes, but they will be restocked.

Rated 5 out of 5 stars

Great frame

Frame arrived quickly, and well packed. It perfectly highlights my poster. Thanks!

January 18, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Robbie•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 4 out of 5 stars

I have purchased frames from Vossington…

I have purchased frames from Vossington before. This is my 3 rd purchase and the only time I have been disappointed. The frames is beautiful wood but one of the corners has a gap.
There is no way to push or “close” the corner (gap). Not sure if I’ll keep it.

January 7, 2023
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Reply from Vossington

Hi Lou,

It sounds like your frame has been damaged in shipping, we are really sorry to hear about that. Customer support will send you a replacement without cost to make this right for you.

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Rated 5 out of 5 stars

High quality product

High quality product, great customer service

January 1, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Maury•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, easy to put pictures in frames and nice frames as well

January 10, 2023
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Reply from Vossington

.•♥•.¸¸.•♥•Emily•♥•.¸¸.•♥•.¸
Thank you so much for your review!

Rated 5 out of 5 stars

High quality frame

High quality frame, looks great. Color wasn't quite right for my print so I initiated a return and was offered a 50% refund to keep the frame instead. I took the return since it's a nice frame that I'll find another use for.

December 15, 2022
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Reply from Vossington

.•♥•.¸¸.•♥•Fiona•♥•.¸¸.•♥•.¸
Thank you so much for your review!

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