I would like to mention Kaye Tinsley who was of enormous help to me in rectifying a mistake I had made whilst ordering a John Lewis gift card. She went above and beyond to make sure the correct inf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
Company replied
My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of... See more
Company replied
Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with the recipient's…
I had a problem with the recipient's email address, so the gift card had not reached her. This was speedily remedied by Abbie O' Brian. Thank you.
April 21, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the email address issue was resolved quickly. Thank you for your feedback.
I dealt with Kaye Tinsley who was very…
I dealt with Kaye Tinsley who was very responsive & dealt with my query in an extremely timely manner! 5 stars service!
April 20, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you received prompt and helpful support. We appreciate you taking the time to share your positive experience.
William did a brilliant job when I…
William did a brilliant job when I contacted him about not receiving my Sainsbury’s voucher. Resolved it for me in a very professional manner. Thank you William.
April 20, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the issue with your voucher was resolved professionally. We appreciate you taking the time to share your experience with us.
Rich did a brilliant job when I had…
Rich did a brilliant job when I had been given the incorrect information by the retailer that I ended up buying an e-gift instead of paying delivery charges for a giftcard. So helpful!
April 20, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Brilliant service
Emma B was so fast and efficient, it was very impressive! Sorted everything I needed very quickly. Thank you!
April 13, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our service was so efficient and quick for you! We appreciate you taking the time to leave us feedback.
Kaye Tisley was a great help solving…
Kaye Tisley was a great help solving the issue I was having. She explained clearly and accurately what the problem was and what needed to be done to solve it.
I am very happy with how quickly it was all resolved. Thanks Kaye
April 16, 2026
Unprompted review
Reply from Voucher Express
Thank you for letting us know about your experience.
Impressive service.
On the only occasion that I had needed to contact Voucher Express, I was highly impressed with the prompt and efficient service that was provided by Maisie.
April 13, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear about the prompt and efficient service you experienced when contacting us. We appreciate you taking the time to share your positive feedback.
I made a mistake with email on a…
I made a mistake with email on a voucher. I emailed and got a response almost immediately and the matter was corrected by Kaye within me nutes
April 16, 2026
Unprompted review
Reply from Voucher Express
We appreciate your feedback and are glad the email issue with your voucher was resolved quickly. We're happy to hear that you had a positive experience.
Quick resolution of a query and responsive
Maisie did a fantastic job when I called her with a question about my Selfridges vouchers, which wasn’t that straightforward! She called around different departments to resolve my query and called me back within 30 minutes, having sorted everything perfectly. I was very grateful and impressed! Thank you Maisie!
April 14, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we resolved your voucher query efficiently.
Voucher issue resolved
I had an issue with a voucher that was given to me as a birthday present. The voucher was sent to an email account that I couldn't access. I sent an email and received a very prompt reply from Abbie O'Brien who had the issue resolved in minutes! No hassle, no issues and issue sorted promptly, great service!
April 16, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your voucher issue was resolved so quickly. We appreciate you taking the time to share your positive experience.
Great customer service
Great customer service, Kaye responded within minutes and sorted my problem, really pleasant and helpful
April 15, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your problem was sorted out quickly. We appreciate your positive feedback.
Great service
I had sent a voucher to an old email address. When I realised months later Abby O’Brien sorted this out very quickly! Thank you
April 15, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue was resolved quickly for you. We appreciate you taking the time to leave us this positive feedback.
I had a missing voucher as I deleted…
I had a missing voucher as I deleted the email and this was all resolved with in minutes which was amazing!
April 14, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we resolved the voucher issue quickly. We appreciate your positive feedback.
Excellent Response Time
I emailed on a Sunday evening in relation to a missing voucher and received a response first thing on Monday morning with the issue sorted. Great customer service.
April 13, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our team promptly resolved the voucher issue on Monday morning.
Kaye Tinsley was superb
Kaye Tinsley was superb. She was polite as well as professional.
April 13, 2026
Unprompted review
Reply from Voucher Express
We appreciate your kind words! Thank you for your feedback.
Really smooth process and follow up…
Really smooth process and follow up request for an invoice was handled very efficiently by Kaye T - thank you!
April 13, 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback regarding the efficient handling of your invoice request. Thank you!
Efficient helpful service!!
Quick to reply and my problem was rectified straight away. Abbie OBrien was Very helpful
April 13, 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that your problem was resolved quickly. We appreciate your positive feedback.
A superb quick post on the voucher gift…
A superb quick post on the voucher gift card ordered Friday and just arrived this morning Saturday.
April 11, 2026
Unprompted review
Reply from Voucher Express
Thank you for your positive feedback; we appreciate it very much.
Abbie O'Brien was amazing help
Abbie O'Brien was amazing help ! I accidentally purchased a gift card for the wrong country and she made sure that my money was refunded with no problem!
April 10, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we could help resolve the gift card issue and provide a smooth refund process. We appreciate your positive feedback.
Made an error when booking so needed to…
Made an error when booking so needed to cancel and reorder. Abbie came back to me really quickly and helped me sort it all out. Very impressed. Thank you!
April 10, 2026
Unprompted review
Reply from Voucher Express
It's great to know our support was helpful and efficient. Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.