ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
God value for money, the endless social media is a nice perk and meant I didn't need super loads of data. Nice that there's no contract so can leave whenever, and also no price rises the whole time I'... See more
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Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Super efficient talking and sorting out…
Super efficient talking and sorting out transfer over from Vodaphone. Very affordable pricing!
June 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service and assistance
June 2, 2026
Unprompted review
Reply from VOXI Mobile
Hey Aliasghar,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
i went into the vodaphone store in…
i went into the vodaphone store in Durham and requested a sim card ,they sold me a voxi sim and when i left .i had no internet connection ,upon returning to the store they informed me that the signal wasnt great in Durham town centre and they couldnt help me as i should go online and speak to voxi ,but with no internet after paying for it ,impossible.what a complete rip off
June 1, 2026
Unprompted review
Reply from VOXI Mobile
Hi Michael,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Took my money but my sim card is…
Took my money but my sim card is nowhere to be seen, customer service is online chat with no real person ever being present just AI slop no matter when you try to contact them. avoid
June 1, 2026
Unprompted review
Reply from VOXI Mobile
Hey Dan,
I understand you are unable to contact live chat. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Extremely unhelpful support
Try to sign into my account repeatedly didn’t work.
chat representative said I was the one writing stuff in wrong and suggesting i was the problem I’ve been told to wait 72 hours to try again but can’t be told that my account is fixed after this time.
They’re only solution is to wait the 72 hours and if this problem isn’t resolved to contact them again
This is the worst experience I’ve ever had with this company. I would have never switched away but after this, it’s extremely tempting. 
May 31, 2026
Unprompted review
Reply from VOXI Mobile
Hi Luke,
I’m really sorry to hear about the experience you’ve had while trying to access your account, I completely understand how frustrating it must be, especially after making multiple attempts and not getting a clear resolution.
I appreciate why being asked to wait 72 hours without confirmation that the issue will be resolved isn’t reassuring. While this timeframe is sometimes required for security or system resets, you should feel confident that your concern is being properly handled and taken seriously.
If the issue still isn’t resolved after this period, please do reach back out so we can take another look and ensure the right steps are taken to fix this for you. You can contact the team again via LiveChat here: vodafone.uk/2LCJiTm or by calling 0333 304 0191.
If you’d prefer for this to be raised as a formal complaint, or if you feel your previous interactions haven’t met expectations, our Social Media team will be happy to support further. You can reach us on Facebook at vodafone.uk/2Fpnah2.
We really value you as a customer, and I’m sorry this situation has left you feeling this way.
Thanks,
Vodafone Social Media Team
Very understanding and problem quickly…
Very understanding and problem quickly resolved and very polite
May 31, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No referral money
Every time I pay another month it gives me a whole new number and makes everything complicated, also refered someone to the site, sat in pending for 3 months and then disappeared and never got the money
March 17, 2026
Unprompted review
Reply from VOXI Mobile
Hey Veronica,
I understand new VOXI account is getting created every time you buy a plan. Also, you didn't get voucher for referral. We appreciate how frustrating this must be, and we’re here to help.
Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Horrendous business to deal with
Horrendous business to deal with. Have now gone through multiple agonising chats where resolutions have been promised and not acted upon. I Have been waiting over a month since a return of a device was made for a refund. False promises have constantly been made and not acted upon. I would not recommend ever using Voxi.
May 31, 2026
Unprompted review
Reply from VOXI Mobile
Hi Peter,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Surbhi managed to fix my issue…
Surbhi managed to fix my issue efficiently! Amazing customer service.
May 31, 2026
Unprompted review
Reply from VOXI Mobile
Hey Hope,
Thanks for the lovely review and fantastic support for Surbhi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Their robot customer service was…
Their robot customer service was rubbish and unhelpful however Nitesh was excellent and helped me with my problem very quickly. I rate nitesh 10/10
May 30, 2026
Unprompted review
Reply from VOXI Mobile
Hey Lauren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Not very good service cant even get a…
Not very good service cant even get a reset code :( 😞
May 28, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
It's disappointing to hear that you're unhappy with the service provided.
If you still need help getting this sorted, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
VOXI
No loyalty.
I have been with Voxi for a number of year's without any issues.
Over the last few day's I have not had any phone reception.
I have tried customer services to report the problem to have the online chat conversation be ended.
I am now looking at going to another network.
If this is how they treat long term customers then it proves they have no loyalty.
May 28, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
I can absolutely appreciate the upset and frustration this would cause.
So we can look into this further, and help get it sorted, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
VOXI
Make sure you ask to speak to someone…
Make sure you ask to speak to someone on chat.
Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a new physical SIM!! Knowledgeable and quick service.
May 28, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Bhagesh gives the best customer service
It was amazing! All my questions were perfectly answered. Bhagesh is the best! He did a tremendous job helping me with all my queries! I would give his service 5 stars ⭐️
May 28, 2026
Unprompted review
Reply from VOXI Mobile
Hey Maysa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great chat support
Great chat support. The agent supported and resolved amazingly and with promptness all of my concerns.
May 28, 2026
Unprompted review
Reply from VOXI Mobile
Hey Eleni,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
DONT USE VOXI
DONT USE VOXI
Travelling in UK and wanted a 30 day sim, that would cancel if not used - went to Vodafone - salesman gave me a VOXI plan that automatically renews for 2yrs without me knowing. I did not ask for this, and I since found out, I required UK ID and address, for this plan, which I did not have, so he must have made address up (increase his sales). He also made a pin up so, I now can’t cancel the plan as I do not have any of the security information that he fraudulently opened plan with.
No one answers the 191 help line you have to use social media to contact Voxi.
So I am stuck I can’t cancel plan as can’t provide security info and it automatically renews each month. People on messenger can’t do anything to help as can only access account with security information. Can’t go back to shop -as now back in Australia. Know address of shop but can’t call it as goes to Vodafone line.
Voxi says cancel payment with our bank - this is their solution. We are then left with possible bad debt and credit rating…… Have spent hours messaging to try and sort it out.
They send out a change of info form on messenger to be filled but can’t complete as don’t know the fake address or post code that was used. Still no solution after 2days of back and forth. Have gone to Vodafone complaints now as it was their store that gave us the sim……but they can not fix it even if you go to a store……
May 25, 2026
Unprompted review
Reply from VOXI Mobile
Hello Elizabet,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
ive just switched from EE with a…
ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very good signal, its obvious they dont considering theyve teamed up with that corrupt theiving organisation called Three. Stop lying to people and deliver the service we pay for. Your network must be the worst for coverage than anyone else. Now we know why your plans are cheap. free social media etc, yeah cos you cannot get on them with this piss poor signal.
May 26, 2026
Unprompted review
Reply from VOXI Mobile
Hello Simon,
I'm really sorry to hear about the issues with your connection and that our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Vivian amazing person
Vivian did an amazing job on my newly activated sim. She made me understand very easily. Good customer service
May 26, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
How could you not love voxi
How could you not love voxi. Been with them for years now and never had any issues. And the price is great for what you get. Great value for money
May 26, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good web chat customer service
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's website. You can only add them.
I will say that since the merger with Three, my phone coverage has improved.
May 26, 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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