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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers had a great experience with this company. Customers are really happy with the product and its quality, often describing the lenses as clear, precise, and a perfect fit for their devices. Many appreciate the ease of installation and the overall excellent craftsmanship. However, some people were dissatisfied with aspects of their order, delivery, and customer service. There are mentions of issues with photochromic lenses not darkening sufficiently, incorrect prescriptions, or lenses not fitting as expected. Some customers also experienced significant delays in shipping, lack of tracking updates, and unhelpful or unresponsive customer service when issues arose.

What people talk about most

Product

Users describe positive interactions with the product, often praising the clear vision and perfect fit of the... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the clarity and accuracy... See more

Order

Consumers have mixed experiences with ordering. While some reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast shipping, with some... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more

Company replied

Rated 4 out of 5 stars

Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more

Company replied

Rated 4 out of 5 stars

Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more

Company replied

Rated 3 out of 5 stars

The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more

Company replied


Company details

  1. #54 of 60 best companies in Computer Accessories Store
  2. #83 of 115 best companies in Electronics Store

Written by the company

Professional lenses maker for Virtual Reality Headset


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price and they fit and look good.

September 26, 2025
VR WAVE logo

Reply from VR WAVE

Amazing! Nothing beats a great fit at a great price. Thanks for the love!

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Rated 5 out of 5 stars

I was very skeptical about ordering…

I was very skeptical about ordering lens from a website because of scams etc and I wasn't sure if I would get the right prescription lens, OH boy
was I wrong the lens was perfect fit perfectly and the prescription was right along with the transition. i referred VR WAVE to a friend who has the Meta AI glasses and was trying to get prescription lens. I'm satisfied and loves my lens it was a excellent experience for me. I HIGHLY recommend VR WAVE.

October 10, 2025
VR WAVE logo

Reply from VR WAVE

Thank you so much! We’re thrilled we proved your skepticism wrong 😄 We’re glad the fit, prescription, and transitions were spot-on. Enjoy your lenses, and thanks for spreading the word about VR WAVE!

Rated 5 out of 5 stars

great product

great product, great team!

October 14, 2025
VR WAVE logo

Reply from VR WAVE

Thanks a lot! We're so glad you love the product and our team’s support.

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Rated 5 out of 5 stars

Stunning Lenses, Swift Delivery

Premium VR WAVE lenses with exceptional optical clarity. Shipped way faster than expected!

October 23, 2025
Unprompted review
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Reply from VR WAVE

Thanks a ton! Glad our lenses and delivery speed both passed the vision test 😎✨

Rated 1 out of 5 stars

useless

pimax crystal light stock face gasget, lenses touches y face. right lens is 1mm away from pimax lens left is 4mm.
great 2 lens wipes form40€

October 14, 2025
VR WAVE logo

Reply from VR WAVE

Hi Arto,

Thank you for your feedback. We’re sorry to hear about the issue with the fit. Please email our team at support@vr-wave.store

VR WAVE

Rated 1 out of 5 stars

Never got my order!!!

Never got my order!!!! And nobody has addressed it !!! Order at your own risk. Extremely disappointed.

They ship through the cheapest option at USPS which is the worst idea. I provided the full shipping address on my order but someone made a mistake and did not attach the full shipping address so USPS returned to sender.

Has been almost 2 months. I ordered on Sept 26th.

Reply to your reply.
Since there is not a spot to reply to your reply. Yes you did email, and I emailed back multiple times with no response. I now receive a email back after making this review.

October 12, 2025
VR WAVE logo

Reply from VR WAVE

Hi Kevin,

We sincerely apologize for the frustration and inconvenience caused by this situation. We understand how disappointing this experience has been. Our records show that the package was returned to sender due to an issue with the shipping address, and we’ve already sent you an email to address the next steps for resolving this matter.

We truly appreciate your patience and hope to resolve this promptly.

VR WAVE

Rated 5 out of 5 stars

Just do it!!

I recently received my prescription lens for the Ray Ban meta glasses. The prescription was spot on and when I’m outside the transition lens are perfect! I love love these prescriptions/transition lens! They are awesome and I will be ordering a secondary pair! Just order you won’t regret it.. satisfied customer here!!

October 1, 2025
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Reply from VR WAVE

That’s awesome to hear! 🤩 We’re thrilled you’re loving your prescription transitions — can’t wait to get your next pair ready! 👓✨

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Rated 4 out of 5 stars

It was good and received

It was good and received. I needed to get it resized to fit the glasses otherwise it was a perfect delivery

October 9, 2025
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Reply from VR WAVE

Thanks for the kind words! Glad it arrived safely — a quick resize and you’re all set to see perfectly! 👓✨

Rated 1 out of 5 stars

Transition lens

The transition lens inserts are NOT very dark. Pointless to get them as they don’t block out the sun.

October 6, 2025
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Reply from VR WAVE

Hi Nicholas,

Thanks for your feedback! We're sorry to hear the transition lenses didn’t meet your expectations. Photochromic lenses react to UV light, so they darken most under direct sunlight but may appear lighter in shaded areas or behind car windshields. We appreciate your input and will keep improving!

VR WAVE

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Rated 5 out of 5 stars

Very well

Very well. The prescription was even better than my optometrist to tell you the truth🤷🏽‍♂️ may just be doing my eye exam and sending my prescription to VR wave annually. THANK YOU VR WAVE

October 13, 2025
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Reply from VR WAVE

Thank you so much for your amazing feedback! We’re thrilled to hear the prescription worked perfectly for you — we truly appreciate your trust and support!

Rated 3 out of 5 stars

Would definitely give 5 stars on the…

Would definitely give 5 stars on the tint issue being fixed. Overall prescription is great and accurate just lens is very snug to get in and tint is not dark enough when you go outside.

October 6, 2025
VR WAVE logo

Reply from VR WAVE

Thank you so much for your feedback! I’m glad to hear the prescription is accurate. Regarding the tint, photochromic lenses adjust based on UV light exposure—so they may appear lighter indoors or on cloudy days. I’ll also share your note about the snug fit for improvement.

Rated 5 out of 5 stars

Great option for people that need…

Great option for people that need prescription lenses to affordable price. Local companies associated with Meta were charging over $600 for the pair
They are of great quality and manufacture and shipping were reasonable fast.. 3-4 weeks

October 12, 2025
VR WAVE logo

Reply from VR WAVE

Thanks a ton for the awesome review! 😎 We’re thrilled you love your lenses — great vision and great value shouldn’t cost $600! Appreciate you seeing the difference with us 👓✨

Rated 4 out of 5 stars

The product is great but the usage of…

The product is great but the usage of an outside vendor for delivery that eventually ends up with the post office is disappointing and disconcerting.

October 13, 2025
VR WAVE logo

Reply from VR WAVE

Thanks for the love on our product! 💫 We totally get you — delivery detours can be a bit of an adventure. We're working on making the journey from us to you as smooth as the product itself! 🚀

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Rated 5 out of 5 stars

Good product

Quick service. Great product. Fits well.

October 5, 2025
VR WAVE logo

Reply from VR WAVE

Thanks a fit-tastic bunch! Glad you loved the product and our speedy service 😄👏

Rated 1 out of 5 stars

Buyer beware

Buyer beware! Won't work with you on ANY refunds.

October 6, 2025
VR WAVE logo

Reply from VR WAVE

Hi Andres,

Thanks for sharing your feedback, and we sincerely apologize for the trouble this has caused. Upon checking, the frame size you ordered is 50-22, while the lenses you received were made for the 53-22 model — which explains the fitting issue.

No worries, we’ve already sent you an email with the next steps and solution. Please check your inbox for more details.

VR WAVE

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