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Vrbo Reviews 

547
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 409 reviews, reviewers had a great experience with this company. Consumers often share that the booking process is quick, completely straightforward, and very convenient to complete on the platform. Travelers frequently praise the exceptional response times, noting that property hosts answer inquiries thoroughly and in a very timely fashion. However, some customers also noted unexpected extra charges, such as cleaning fees and taxes that appeared only after finishing the reservation. Some reviewers were not happy with website search features, mentioning difficulties in clearing recent searches or filtering specific room options. A few people also experienced minor inconveniences regarding property facilities, like dirty elevator floors or missing amenities.

What people talk about most

Booking process

Clients share satisfaction on booking process, frequently noting that it is simple, quick, and easily... See more

User experience

Users describe positive interactions with user experience, noting that it was quite straightforward, the... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, as while some consumers praise the well-furnished... See more

Website

Customers consistently note ambiguous experiences with website, finding the platform efficient and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking is quick n easy VRBO quickly takes the money BUT there are sometimes a discrepancy on the different sites I found 2 different bottom line (included nightly rates/service fees/cleaning fee... See more

Rated 4 out of 5 stars

It was quite straightforward. The most confusing was dates circled were not total days - what appeared to be 3 days on the calendar only includes 2nights. And cost in the map is much less than actual... See more

Rated 4 out of 5 stars

It was very convenient, the host got back to us in a few hours, only thing was the pool heat wasn’t included, but messaged the host and at it fix up in s couple minutes.

Rated 5 out of 5 stars

Thank you for sharing your cozy cottage with us. It was nicely decorated, clean and comfortable. It was great to experience a small community built around the beach area with some restaurants, an ice... See more

Company replied


Company details

  1. Vacation Rental
  2. also in
  3. Tour Operator
  4. Travel Aggregator
  5. Vacation Home Rental Agency

About Vrbo

Written by the company

Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.

Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.

What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.

Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:

* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together

That focus is what makes Vrbo different. Unlike platforms that mix shared and private stays, Vrbo is centered on entire homes only. For families and groups, that can mean more privacy, fewer compromises, and more time together.

How does Vrbo work?
Booking on Vrbo is simple:

1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip

Vrbo makes booking feel straightforward, so travelers can spend less time second-guessing and more time looking forward to the trip.

Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:

* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations

Vrbo also highlights homes with a strong track record of great stays, giving travelers more confidence in the vacation rental they choose and fewer surprises when they arrive.

Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.

Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:

* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more

The more you stay, the more you save*.

*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.

Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

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4.2

All reviews

(547)

536 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient & Responsive

Your site was easy to maneuver, and the 2 Hosts we contacted responded immediately. This was a big help to planning our trip and booking space.

November 1, 2026
Rated 4 out of 5 stars

The host immediately sent me a…

The host immediately sent me a welcoming message. The only rough experience was the site where I was putting my billing address at first wouldn't accept my postal code. I resent being told my zip code is invalid. I could understand more if the property were American but it's in Windsor, Ontario, Canada. Please change that part to postal code for us, or at least postal/zip code. Very frustrating. Not the fault of host, obviously.

November 2, 2026
Rated 2 out of 5 stars

I’m booked

I’m booked, I think, but because I used a different email address I am unable to read host messages, reply, and the booking doesn’t show up in the app. I’ve tried to change the email address but am put into an endless loop asking for a security code from the old address.
Not good.

November 2, 2026
Rated 1 out of 5 stars

App locked me out of my reservation

I started th ereservation process from the on-line portal. I was communicating with the host, via clicking to the email links. The site kept encouraging me to use the app. I installed the app and it said i was locked out and to contact customer service. There was no link to do so in th emessage. I tried connecting with customer support on-line. no real person was reachable and now my communication with the host and my reservation was inaccessable. The App locked me out of everything. I uninstalled th eapp from my device

November 1, 2026
Rated 5 out of 5 stars

Very easy to book

Very easy to book - only thing was it showed the price but we didn’t realize it was in US $$ - if we are booking on a Canadian site it needs to show cad$

November 1, 2026
Rated 3 out of 5 stars

Wasn't super clear that you had to pay…

Wasn't super clear that you had to pay up front. Love that there's a free cancellation period. It's not always easy to coordinate accommodation, flights, etc so being locked into something when you book is inconvenient.

October 29, 2026
Rated 3 out of 5 stars

Buyer bewrae

The first inquiry I sent the host a message and did not get a reply. The second inquiry I applied for the booking. The acceptance came bask with added charges in another name than the host. The third inquiry I booked. The whole trip was put onto my credit card immediately, instead of spread out over a few weeks.

October 21, 2026
Rated 2 out of 5 stars

Not entirely happy

For 2 reasons .... first the cost of the rental went up $900.00 after a day of considering .
Second the website stated that my Credit Card would not be charged right away and lo and behold what happened ... my credit card was charged right away jeopardizing another major transaction pending on my Credit Card.

So to say I'm not happy is an understatement

October 31, 2026

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