VS Group Reviews 92

Customer service is excellent.

Do not sign a contract with this company! We are a CHARITY and signed a 5 year contract for our phone and broadband services nearly 6 years ago. It took 3 years of pestering to get them to actually supply the service they promised. At the beginning they told us it was important for them to support charities, actually it feels more like they like to exploit us! We wrote to them 90 days before the end of our contract telling them our intention was to transfer our services away from them, but because we didn't transfer our services in exactly the right timescale they have rolled us over to a new 1 year contract with no notification! When we complained we were told, they don't need to tell us because it is all in the terms and conditions! For a company who claims to care about charities, it feels very under handed. We have now asked for a termination settlement and they want to charge us over £10,000!!! This includes a cost to port mobile numbers!! We have been trapped and at the mercy of this company for years, they will not comprise and women and children who we support will suffer because of them.

The engineers that came out to us were friendly and professional - they got on with the job and worked quickly and effectively. Thank you.

A very helpful run through of the installation and an introduction to WebEx software from Reuben Fontaine at VSG Comms. I feel confident I'll be able to use WebEx for work.

Just transferred to Webex, the service received was Excellent, friendly and very helpful. The new calling platform works well.

Received good service and Ben talked through the set up process with me efficiently.

I had a great experience, the advisor was extremely warm and helpful, put me at ease.
She was very intuitive, and had all of the answers to my questions, including a follow up email, and contact details for any queries.

Ben was great, very helpful and patient

Great service simple set up really changed our business and helped us progress.
From setting up voicemails and group calling its been a smooth process.

WebEx corporate deployment installed efficiently

very helpful - set up was easy!

Although there were some technical issues, I was guided through all the problems, and even got a follow up call to make suree everything was resolved and set up properly. Thanks Ben!

Very kind, polite and helpful

Had an issue with the settings on my mobile app, I was helped quickly and professionally, a first class service.

Fast, reliable and friendly service.

Louise was really helpful and responded to all messages... and most importantly got to the bottom of our problem. Many thanks

The person who took my call was very patient, understanding and was actively supporting me in sorting my issue. Very pleased with his explanation and support

Very helpful, patient.

Excellent response from Ben to telephone call today. Very diligent and helpful and very quickly solved our issue relating to our relatively new account - thank you!