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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing unresponsiveness, unhelpful interactions, and difficulties in resolving issues. People frequently found the pricing to be too high for the quality received, with several instances of products showing damage or poor durability after minimal use or washing. Reviewers also noted slow response times from customer service, further contributing to their negative experiences. However, some customers were satisfied with the product quality, describing the clothing as comfortable, soft, and durable, even comparing it favorably to other well-known brands. A few people also reported positive interactions with customer service, finding them responsive and helpful.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praise the excellent clothes, amazing... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent fit, comfort, and... See more

Customer service

Clients share negative opinions on customer service, with many expressing frustration over unhelpful and... See more

Price

Customers consistently note negative experiences with price. Many reviewers find items very expensive, with... See more

Response time

Users describe negative interactions with response times. Many customers report waiting weeks for replies to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shady and Dishonest Company! They cheat and lie about their shipping policy by promising a certain Delievery date in a shopping cart but after the order is placed, the shipping dates change dramatical... See more

Rated 1 out of 5 stars

I got a pair of leggings from the new London office and they were damaged. After 20 emails back and forth with the US headquarters and the UK store they finally said that they don’t have the same legg... See more

Rated 1 out of 5 stars

I am beyond frustrated with Vuori’s quality and customer service. I ordered a short-sleeve T-shirt for my husband for Christmas (along with another item), and the shirt arrived with two small hole... See more

Rated 1 out of 5 stars

I love the clothing, but oh my what a shocking customer experience. I placed an order on the UK website. Unfortunately what the website fails to disclose is that they only ship from Californi... See more


Company details

  1. Activewear Store
  2. Clothing Store
  3. Sportswear Store
  4. Swimwear Store
  5. Women's Clothing Store

Information provided by various external sources

Performance apparel inspired by a coastal California lifestyle; an integration of yoga, surf, sport, art and a strong visionary spirit. Made to stand the test of time. Built to move and sweat in with effortless style and comfort.


Contact info

2.2

Poor

TrustScore 2 out of 5

112 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Customer Service is Non-existent

I placed a gift order on 3/15/23 to be shipped directly to my friend. There was a new purchase discount code offered of 20%. I selected the items and put them in my cart. Following the prompts from their system, I added the discount code, and it showed on the pre-invoice. I was then directed to payment information/verification page. I was asked to confirm purchase and I did. Once completed, the final receipt did not show the discount (about 30.00). I tried immediately to cancel and restart but there is nowhere on the website to do so. I emailed and received a canned response that they would have a representative reach out. I opted for the free shipping (7-10) days, so I know it wasn't processed yet. I was informed they would not honor the discount their system removed nor was I "allowed" to cancel. Free returns are great but that puts me in a weird spot with sending a gift to a friend and then saying "Oh, no you have to send that back". I tried working with them but all you get is canned responses, no actual people. It's frustrating since I feel taken advantage of. They use "system limitations" for every answer. Awful customer service! I just hope the bra and leggings are actually worth the money I paid. Clearly, they are not customer service-friendly and only out to make a bigger buck. The coupon is a bait-and-switch which should be illegal. I will never buy, refer, or trust this company again.

March 15, 2023
Unprompted review
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Rated 5 out of 5 stars

I love the quality of my Vuori outfits…

I love the quality of my Vuori outfits (joggers, leggings, shirts, etc.) and so excited to share with my daughter this Christmas. I’ve also received all of my orders in less than a week and over the past year have ordered five times.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. There clothing is some of the most comfortable things I own and it's very stylish. What I love most is their customer service and commitment to their customer. I've had a pair of the Sunday Performance joggers for about a year and half. I ended up getting a small hole in them, which was my fault and not a product defect, so I reached out to their customer service to ask if they could recommend a patch/repair kit. They didn't have any recommendations and offered to send me a brand new pair of joggers for free! That kind of customer support is almost unheard of and I will be buying many more products from Vuori in the future.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Comfotable & Consistent Quality

Product quality is high, so durable and comfotable in between daily routines. I've ordered several items and quality has been super consistent. Items arrived beautifully packaged. Overall great fit and superb quality.

July 17, 2022
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars. Love their shorts with inner lining. Perfect for tennis and yoga. I love them! And I highly recommend them!

May 10, 2022
Unprompted review
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