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waEV-charge Reviews 

1,429
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting quick responses and dedicated agents who resolve issues efficiently. Many commend the professional and helpful staff, including installers and support teams, for their expertise and pleasant demeanor during the smooth installation process. People also appreciate the product's reliability and ease of use, making their charging experience faultless and straightforward. However, some customers also noted initial installation issues or delays, and a few experienced problems with charger reliability, including units breaking down or not connecting. Additionally, some reviewers were not happy with aspects of customer service, mentioning unhelpful responses or a lack of engineer call-outs for persistent issues.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as incredibly helpful, patient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Product

Customers had positive experiences with the product, often praising its appearance, functionality, and ease... See more

User experience

Reviewers express satisfaction with the overall user experience, describing it as easy, smooth, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using WaEV-Charge for 2 years after we got our electric car and it worked great, we recently switched our broadband provider and our charger wouldn’t connect to charge the car. I contacted... See more

Company replied

Rated 5 out of 5 stars

Great company very easy, the main delay was OZEV however once this went through installation was within a week. Would recommend as the customer service is very quick. Having a WhatsApp number makes a... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with WaEV from the very start when I purchased the charger. It was cheaper than other companies. Then the installation day was so easy and quick They also have a great cust... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,429)

446 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support and quick issue resolution

I don’t often leave reviews on Trustpilot, but I felt this one was worth it.

The main reason is the level of support I received via WhatsApp, which was genuinely excellent. The installation itself went smoothly overall, although there was a small issue with the CT clamp and some audible noise. That said, the response from the company was immediate both times I reached out, and they had someone back out within the hour to fix to immediately rectify it, which was really impressive.

The price was also very competitive, and I was able to take advantage of a small promotional discount on the unit, which was a nice bonus.

Overall, I’m really happy with the service and would definitely recommend them.

April 29, 2026
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Reply from waEV-charge

Thank you Owen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Good and prompt service

Good and prompt service. Good app, good looking unit. Looking forward to using it

April 22, 2026
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Hassle free

Hassle free, good communication, nice product, excellent fitters.

April 22, 2026
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Reply from waEV-charge

Thank you Jim, we really appreciate your feedback & review.

Rated 5 out of 5 stars

It's really convenient to have this…

It's really convenient to have this charge always on hand. Great quallity for the price. Special thanks for the support - you're all so friendly.

April 8, 2026
Unprompted review
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Reply from waEV-charge

Thank you Scott, we really appreciate your feedback & review.

Rated 5 out of 5 stars

waEV-charge were an absolute pleasure…

waEV-charge were an absolute pleasure to deal with. They were so incredibly helpful,nothing was too much trouble,any questions were only a quick phone call away. Definitely highly recommended. A company with a real customer service ethic.

April 20, 2026
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Reply from waEV-charge

Thank you Jayne, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Fantastic customer service from Moss

Fantastic customer service from Moss. It’s been a pleasure dealing with him over the phone and video chat. Very informative of the process.

April 20, 2026
Unprompted review
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Reply from waEV-charge

Thank you Jessica, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Highly recommend WaEV

WaEV where the only company that would come out and do a survey before I paid and had the job done. There would have been no way I could have taken pictures or videos of the what actually needed doing.

The electrician was amazing, came on his own and just got on with it. This was definitely a two man job. The poor guy was at my house from 8.30am until 4pm. It was a big job.

I highly recommend WaEv though. Everyone else wants you to pay for it first, then send pictures and videos. Which is ok if the circuit box is closed to where you having it installed.

Thank you WaEv and the electrician who did the installation.

April 17, 2026
Unprompted review
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Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Easy and clear to order

Easy and clear to order. Very easy to understand and conduct your own survey from your phone. Fast install and a good quality product. Superb customer service. Many thanks!

April 18, 2026
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Reply from waEV-charge

Thank you Zak, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Perfect service

Everything perfect
Thanks for Everything
Lovs my new charger

April 16, 2026
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Reply from waEV-charge

Thank you Vasco, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Customer service is impeccable

Customer service is impeccable
Replied straight away and problem was solved
Would recommend to everyone

April 16, 2026
Unprompted review
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent job.

Having a car charger fitted by Stephen, who did a great job communicated excellently from start to finish. Great customer service. Would definitely recommend.

April 14, 2026
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Reply from waEV-charge

Thank you Ben, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Installation was super fast

Installation was super fast
Support is via WhatsApp and always sorted any issues promptly
App or smart card activation is nice

April 10, 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Efficient and friendly

The whole process from start to finish was complete in 8 days and that was with an Easter weekend in the middle!, Great service, and Jack who did the installation was friendly and efficient. Would highly recommend.

April 8, 2026
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Reply from waEV-charge

Thank you Barry, we really appreciate your feedback & review.

Rated 5 out of 5 stars

broadband change caused non electric

A recent broadband change caused some confusion with our equipment, so I contacted support via WhatsApp on Easter Sunday morning. I genuinely didn’t expect a response, but one came through almost immediately.

The issue itself wasn’t complicated, but the service was outstanding. The problem was identified straight away, we were asked to give the operator a moment, and it was resolved quickly and without any fuss.

Fast, responsive, and genuinely professional — especially impressive given it was a bank holiday. Excellent service and I wouldn’t hesitate to recommend them.

April 5, 2026
Unprompted review
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Reply from waEV-charge

Thank you Andrew, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Quick, simple & fuss free.

My waEV charger was fitted in a little over a week from my first contact with them. The installation team were punctual, polite and extremely efficient.

So far, my charging experience has been faultless. The kit is simple to use and it gets the job done in a fuss free manner.

I would absolutely recommend waEV, their service, communication and aftercare has been outstanding.

April 4, 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Initially Slow but when I contacted they they were superb

After a slow start and some issues, Joe contacted me on Good Friday and has been in touch a number of times since. He has arranged for a charger to be delivered today Monday 06/04/26 despite it being a holiday and I can have fitted any day this week to suit my circumstances. Initially, the service let me down, but it is how problems get dealt with that gives you a true measure of a firm and when push came to shove they were superb.

April 3, 2026
Unprompted review
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Reply from waEV-charge

Thank you John, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service for a great price.

Excellent service for a great price. The charger was installed 12 days earlier than expected. I loved every part of their service.

April 2, 2026
Unprompted review
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Reply from waEV-charge

Thank you Scarlett, we really appreciate your feedback & review.

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