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Rated 5 out of 5 stars

I love WagJag and have always had good experiences. My only complaint is I wish they could find a pick up location in Hamilton for meat and seafood orders. We live in Port Dover and the two location... See more

Rated 1 out of 5 stars

Used to purchase beef consistently for years. Used to be able to pick it up at several different UPS stores, then I was forced to go to the Penguin pickup, then that closed. It’s been several years... See more

Company replied

Rated 3 out of 5 stars

Purchased a total of 6 items in December 2024. The two disappointing items were the heated gloves (Rechargeable Heated Touchscreen Gloves). Came without batteries/charging unit - useless really. A... See more

Rated 5 out of 5 stars

Mensha is the best. She goes beyond anyone to understand and help. We have had two occasions to talk to her and she excelled in her duties. Excellent work Mensha. Keep the good work up

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3.7

Average

TrustScore 3.5 out of 5

82 reviews

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Replied to 7% of negative reviews

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Rated 3 out of 5 stars

Hit or Miss - Take your chances

Purchased a total of 6 items in December 2024.
The two disappointing items were the heated gloves (Rechargeable Heated Touchscreen Gloves). Came without batteries/charging unit - useless really.
Also ordered a windshield cover and got two foam wands - not sure what that's about.
Emailed customer support - Received refund.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Waygu Steaks

I ordered some steaks, 6 x 10oz Waygu Striploins. Upon picking up the steaks, which were from the Butcher Shoppe, realized they were 10 x 6 oz steaks and not marked as Waygu. This is a huge difference for steaks! Phoning WagJag customer service was a joke, waited 2 hours on the phone and then the call was terminated from their end. I guess I am stuck with these shitty little steaks. Will never purchase from WagJag again !!

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Won't delete unwanted account

Someone created an account with my email address. As I live in the US, I have no use for an account on their site. I followed instructions on filing a support claim to request they delete my account and was told they can't do that until it's been inactive for 6 months.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Only Toronto pick up locations?

Over the years, I have purchased a lot of grocery items through Wagjag and was always satisfied with my purchases.

Now I find out they have discontinued pick up at the Vaughan location which is where I picked up. I understand that it's probably not Wagjag's fault, but I have also noticed they seem to be pushing for home deliveries as opposed to pick up locations. There are no PU locations in my area or even on my way home from work. It's a shame because that means I can no longer order since there is no one home during the day to accept the delivery :(

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

My kids love wagjag

I always use wagjag to bring my kids to all sorts of activities they offer. Helps save money and get the kids out of the house doing something fun. It also helps to save on groceries every now and then!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Love My WagJag!

Simply put - I love WagJag. I have been buying products from this company for years. From jewelry to weekend getaways! I have even bought steaks and they were delicious! This is my all time fav on-line purchases company. Recently I had a fan delivered to me and unfortunately it was broken from transporting it. I got in touch with customer service - they sent me a bill of lading to return this item "free" of charge and then creditted me back. What awesome customer service (thanks Mensah!) I have told many family & friends about this site and will continue to buy items as they are one of the good ones! :) Thanks........./Cheryl L of Athens Ontario

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using WagJag.com for the…

I have been using WagJag.com for the past few years to purchase groceries, gifts, Niagara Falls hotel stays to local adventure tickets at such highly discounted prices. Every experience from easy online purchase to extraordinary customer care has been exceeding my expectations every time. I would highly recommend this site as there is always a new and exciting promotion every day of the week.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Love WagJag!

As a long-time WagJag customer, I’ve come to rely on them for incredible deals across experiences, products, and groceries that you can’t find anywhere else. They have great discounts and deals on local adventures, which has made family outings and date nights easy to plan and afford. The grocery deals are a game changer, like their prepackaged frozen meats from great suppliers.

WagJag’s customer service also stands out. Any time I’ve had a question or concern, their team has been super responsive. No issues there! Checking WagJag has become a daily habit for us to find new, exciting, and affordable deals!

Thanks Wagjag!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with several WagJag offers

I'm always looking for fun things to do on a tight budget. I've purchased several experiences off WagJag and they never disappoint.
I've gifted wine experiences in Niagara on the Lake to my parents. Stayed in the hotels in the Niagara Falls main strip and WagJag always delivers. I have made several purchases and will continue to as it is hard to find better value than this

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Golf Deal Not Valid

I purchased a two for one golf deal and they were not accepted at the golf course as WagJag did not pay the golf course. The golf course told me to get a refund from WagJag so fingers crossed.

October 16, 2024
Unprompted review
Rated 1 out of 5 stars

So dissappointed

I ordered several products from Wagjag in June of this year. The first issue was that the code didn't work for an online course that I purchased, the shoes I ordered were not the shoes I received. The winter hat that I ordered is a child's size. I am not vert optimistic regarding the remainder of my items, provided they show up.

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Advertised 10 oz Australian Wagu striploins and provided AAA.

WagJag advertised 10 oz Australian Wagu strip loin steaks for sale. 6 for 95.00.
I purchased 2 boxes and when they arrived I was surprised to find nothing better than Canadian AAA, at best. The company, that provided the steaks, The Butcher Shoppe, has on their website photos of the different steaks, and clearly, the steaks I received were not anywhere close to Wagu of Kobe, as was on the label.
I contacted WagJag with photographs and they said that the Butcher Shoppe said they were in fact Australian Wagu. Not even close! A complete rip-off.
I will never shop on WagJag again. Not the Butcher Shoppe either, as they are both liars.

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order for 2 pairs of earrings…

Placed an order for 2 pairs of earrings for my wife. One pair arrived. I emailed evidence and followed up daily for 3 days. I called too and always got hung up on before reaching a person. Finally I got a hold of someone who acknowledged my email and agreed with me. I followed up with them the next day as instructed and was ghosted.

I will be contacting my credit card company Monday to do a charge back. I will never use wagjag again.

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Bad product

I have used Wagjag several times. Most times the product was value for money. I ordered the Pacificl salmon and it is terrible. It is supposed to be American but processed in China. It is dry, tasteless and smells. If they are handling chinese porducts they should say so in their ad. I don't think that any chinese food is safe and this certaily is not. I am cooking it for my dog and he is even not too keen.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great discount

Great discount. Big portion for what we paid for. No hidden charge that we see. Would highly recommend.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Regular purchaser!

Always had the better pricing for "experiences" on Wagjag, compare to other competitors. Recently, had 100% success on the Wagjag groceries purchases. The prepackaged frozen meat makes meal prep a breeze in an hectic schedule. They are also high quality grade meat.
They also have amazing customer service, when I contact them on a concern. The CSR was informative, and "made it right" without being asked.

Definitely part of our weekly routine to check this website out for interesting deals.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Deals on Steaks

Been ordering their steaks in Grocery. I especially like the ones from Butcher Shoppe and their Wagyu Ribeye!
Steaks come in vacuum sealed and frozen.

January 11, 2023
Unprompted review

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