Wahl (UK) Ltd Reviews 

390
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, kind, and professional when managing inquiries, ensuring that every interaction remains pleasant and productive. People often note that support teams resolve mechanical issues quickly and efficiently, leaving consumers deeply satisfied with the comprehensive after-sales care provided. However, some people were dissatisfied with overall product durability, noting that certain grooming items stopped working properly or experienced broken parts shortly after initial purchase. A few other consumers also mentioned ongoing frustration regarding delayed communication, unhelpful customer service responses, or difficulties with obtaining necessary replacement components.

What people talk about most

Product

Consumers find product quality to be deeply ambiguous, with heavily divided experiences reported across... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professionalism and... See more

Quality

Clients share ambiguous opinions on quality, with high disagreement among reviews. Many consumers report... See more

Service

Reviewers mention positive feedback about service, highlighting helpful support agents and swift resolutions... See more

Staff

People report overwhelmingly positive experiences with staff, praising their exceptional professionalism,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After product purchase this puts you in a postion to spend more money. I needed a part replacement. Although they offer other parts to be purchased one part they don’t offer replacement is a plastic e... See more

Rated 3 out of 5 stars

Update - their customer service has given more support thankfully - they will inspect and sharpen if required free of charge. 3 star now for the support, just sadly the product is inferior. Origi... See more

Company replied

Rated 5 out of 5 stars

I purchased a Lister clipper bag for the wife's horse clippers from Whal. Received it within 3 days by royal mail. Super delivery. On receipt, only a minor fault. One of the shoulder strap buc... See more

Rated 5 out of 5 stars

I’ve bought a few Wahl products over the years & always found them a good value, dependable brand. My most recent purchase unfortunately stopped working after a couple of years so I emailed custome... See more

Company replied


Company details

  1. Electronics Manufacturer
  2. Barber Supply Store
  3. Hair Product Store

Written by the company

Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.


Contact info

3.8

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(390)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Amazing customer service by Tracy

Spoken to Tracy today and wow I'm in shock how amazingly well I was treated. It's hard to find positives in big companies these days but the service I received by Tracy was amazing. A rare combo having a great product and great customer service. Win win for wahl

February 7, 2024
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad we were able to help resolve your query. I'll be sure to pass on your positive feedback to Tracy. Thank you.

Rated 5 out of 5 stars

Great customer service

Great customer service! I'd lost my charger to my clippers. I contacted Wahl with an image of my clippers, they responded super quick and even supplied a direct link of what I needed to purchase. The website is very easy to navigate and use. The products are excellent and reliable.

February 1, 2024
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I had a faulty blade and it was replaced with no quibble and very quickly. So pleased I purchased from them direct now as less hassle.

January 23, 2024
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

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Rated 5 out of 5 stars

Faulty shaver .Great customer service,sorted my…

Great customer service,sorted my problem immediately,nor often can you get this level of customer service.

January 26, 2024
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Excellent clipper

I purchased this clipper for my personal use.
It's an outstanding clipper; it does the job perfectly and easily and goes beyond expectations. I highly recommend purchasing such a clipper.

Furthermore, customer service was handling my case professionally as I requested a replacement because the first item had scratches. Therefore, a few days later, I got a confirmation email for a replacement from Rebecca. Thanks Rebecca and good job.

November 9, 2023
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service - Rebecca was brilliant! She kindly resolved my query and issue swiftly and efficiently. Thank you.

January 16, 2024
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

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Rated 5 out of 5 stars

Spare parts

I had a query relating to a spare part for my trimmer. I emailed via their website and got a detailed response the next day. Very efficient and the products are excellent value for money. Definitely use them again. Thanks.

January 2, 2024
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Great customer support

Great customer support. Quick and accurate response. Thank you Rebecca.

January 9, 2024
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback to Rebecca. Thank you

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. You would think for such a big company they’d be more willing to be as helpful as possible but they’re just too greedy.

I contacted them about needing a tiny missing part for my clippers. I was willing to pay for it, even though they don’t sell it on their website. They told me that because they don’t sell it, I have to send my clippers for a full repair service and pay £72.00. I explained that my clippers are perfectly fine, I’ve just lost a tiny part that I need a replacement for. They refused to offer another solution. Worst customer service I’ve ever dealt with. Won’t be buying from wahl ever again.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

Product replaced quickly

I had a problem with a product and it was quickly replaced.

January 4, 2024
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

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Rated 5 out of 5 stars

1in 8 Colour Trimmer.

Thanks for your prompt and helpful response. Much appreciated.

December 28, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Best experience of online shopping.

Best experience of online shopping.
Perfect customer service and great delivery, products that I ordered were amazing as always, I am satisfied with everything and I recommend them 100%.
Thank you Wahl for your fantastic service.

December 18, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you, I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Right from my first enquiry as to what…

Right from my first enquiry as to what it was I actually needed you felt as if Wahl wanted to ensure you got what you actually not what they thought you needed. I would have no hesitation in suggesting you contact them directly to ensure you get what you want

December 14, 2023
Unprompted review
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Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. Thank you

Rated 5 out of 5 stars

Simply the Best

Always an excellent and speedy service.
Second to none.
Thanks Wahl

December 16, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

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Rated 5 out of 5 stars

First class after sales service

I had an issue with a product that had stopped charging. It was just over a year old but had been a purchase for a Christmas present, so had only been used for just under a year. Customer service responded to my email within a day, requesting more details of the product and my address. I responded and they dispatched a replacement all within 24 hours of my initial email. First class after sales service from a leading brand.

December 20, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Rated 5 out of 5 stars

Beard trimmer

Had a request for parts for a beard trimmer.
Hannah replied and sorted the problem very quickly.

December 19, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist - I'll be sure to pass on your positive feedback on to Hannah. Thank you

Rated 5 out of 5 stars

Great products and great customer service

Recently bought the Wahl Vanish foil shaver and it really is the best I've used. A small issue was swiftly addressed by customer service, friendly and understanding and replied quickly. Great products from a great company.

December 20, 2023
Unprompted review
Wahl (UK) Ltd logo

Reply from Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

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