Wain Homes Reviews 

Had an issue with an expanding pipe as part of our heating system, we were booked in for an investigation which resulted in the issue being quickly identified, and a follow up appointment booked to later resolve said issue.

Special thanks to Mike, Paul and Gary for being so helpful and professional in helping up today, much appreciated!

The sales consultant Ashley Mercer has been brilliant from start to finish ,and his knowledge and customer care is second to none .

Paul and Mike from the customer care team, genuinely care. They made sure to explain exactly what they were going to do and showed us full photos of their work from start to finish. Paul then made sure we were 100% happy with the work done before they left which we was...they cleaned and vacuumed too. Well done lads, thank you.

Paul is a fab worker he explained everything thoroughly and was extremely clean working away, tidying up as he went along. Can’t fault his work and would definitely recommend. 5 stars 🌟

Paul did a fantastic job adding a cosmetic strip above front door to make it look mint. Quick efficient and arrived when stated. Another great example of the very postive customer care I’ve had with Wain Homes. Ian

No consideration for the nature around them, extremely loud with no care for neighbours. Ruining whats left of Englands green spaces despite the community protesting against it and taking over our towns with no thought in the world but feeding the fat man at the top more money.

We had a great experience at Wain Homes. Caroline Jagger was incredibly helpful and knowledgeable. She made us feel very welcome and we left with a very clear idea of the options available to us.

I had an extremely poor and distressing experience purchasing a home with Wain Homes, and I would not recommend them- particularly to first time buyers.

From the outset, I was subjected to relentless pressure to complete by a specific deadline even though many other homes on the site had been completed and were unsold and unoccupied. I was explicitly told by the sales team that I would lose the home if I did not complete by that specified date no matter the circumstance. I was also threatened with loosing my reservation and holding deposit which forced me into making major decisions before I was ready. Most concerningly, I was pushed into instructing solicitors before I even had a mortgage in place, purely due to these threats.

The situation was created because of Wain Homes recommended mortgage advisors the Mortgage Advice Buraeu failed to secure the correct type of mortgage for the property I was purchasing. This resulted in an incorrect valuation that would not be amended. As a direct consequence, I had no choice but to seek a mortgage advisor myself, which inevitably caused delays-delays that were then unfairly used against me as further justification to rush and pressure me to complete.

I was also strongly encouraged to use the developers recommended solicitors, Davis and Partners, which proved to be a serious mistake. Due to the fact I was a first time buyer I had questions about contracts and searches and they failed to answer or explain anything to me. It was like they just wanted me to sign paperwork I had no clue about. One thing was an insurance plan called a "no search insurance" I asked the solicitor to explain to me what the insurance covered and what they would pay out if something was wrong. To which I got the response that they didn't know and that I would have to contact the insurance broker myself. This I later found out was something the solicitor offers to speed up the purchase process by missing out key property searches to get a sale done faster! They appeared to be working in the interests of the developer rather than my own which completely confused me as I was the one paying them. The experience with them left me feeling unprotected in my interests and unheard with my questions and concerns.

Communication throughout the process was appalling. When attempting to contact the sales team at the Hillwood Gardens site, my calls were routinely ignored, even after leaving multiple voicemails. This lack of responsiveness only added to the stress of an already pressured and confusing process.

As a first-time buyer, I expected guidance, transparency, and a basic level of care. Instead, I experienced intimidation, poor advice, lack of communication, and an overwhelming sense that speed mattered more than doing things correctly. The stress and anxiety caused by this process were significant, and it has completely ruined what should have been an exciting first-time home buying experience. This whole experience eventually led me to withdraw from the purchase as I couldn't meet the unreasonable completion deadline.

I would strongly caution anyone-especially first time buyers to think very carefully before proceeding with Wain Homes and their recommended partners.

Lister Gardens 2: quick and easy sale for our first home - the sales team are fab, very helpful and informative.

Ciara, has been very helpful. She responded swiftly and is going to organise a plumber to come and see/solve the issue.

As soon as we stepped onto the development at Trevemper we were greeted by a professional, polite and knowledgeable staff. Lisa, Kerry & Raff have been very helpful & welcoming throughout & continue to support us. Nothing is too much trouble. Thank you.

21/12/2025 Just visited Wain Homes developer in Badbury Green

We’d like to say a massive thank you to JUDY for her warm , professional and great service and hospitality

Thank you from the bottom of our hearts. Merry Christmas 🎁🎄

Very pleasant and very respectful went out of his way to do a good job and made sure he to ok his shoes off and left my home very clean i was very pleased with what he did

We moved into our Wain Homes property in May 2025 and were very happy with the build quality, the materials used, and the on-site service. The on-site sales representative, Bev, is excellent. Rich, the site manager, and his deputy, Craig, have been nothing short of incredible and consistently helpful.

This should have been a five-star review because we genuinely love our home and the on-site team. However, the Severn Valley customer care service has been the worst I have ever experienced. We raised concerns and issues with Customer Care (Severn Valley) in September 2025 and, despite follow-up emails and phone calls, we received no response until I sent a reminder in November, which I got a response to but of any action being taken — and it is now December, still do not know if the issue is being looked into. Calls are repeatedly redirected to voicemail with no follow-up.

We completed on our home (Higher Trewhiddle development) in September and, while we absolutely love the layout and spacious design, we have experienced a number of issues since moving in. That said, Pete Rogers (who I believe is the site manager) has been outstanding. He has gone above and beyond to help us, ensuring problems were addressed and resolved where possible.

Michelle Salter in the sales office also deserves special recognition. She was incredibly supportive throughout the buying process, always approachable and willing to help, with nothing ever feeling like too much trouble.

When we first received the keys, the property had not been cleaned, some elements were unfinished and a paid for upgrade was missing. However, both Pete and Michelle have worked hard and continue to work hard to put things right and their attitude has more than compensated for the initial difficulties.

Whilst we are still waiting for some elements to be fixed/finished, Pete and the team continue to be really helpful.

Living on a construction site hasn’t always been easy, but the site team and contractors have been polite and considerate at all times. Despite the challenges, we’re excited to settle in and look forward to many happy years in our first home.

Friendly sales person. Always happy and helpful. Easy reservation process

Purchased a house at the hedgerows development in Blackburn. Overall, happy with the property but customer care is absolutely shocking!

3 months ago, they turned on a street lamp right outside the master bedroom, <1m away from the house. Firstly, I don't even know if a street lamp is allowed to be that close to us. I immediately raised it with them to at the very least put a reflection shield. We have a 10 month old baby who sleep in our room and all we see is light throughout the night even with blackout curtains

I've rang customer care multiple times and emailed over the last 2.5 months with no indication of them even paying attention to it.

Just purchased a house at The Lawns in Broughton, Preston. Purchase was smooth with no issues (although the “chain check” process needs a good looking at from the powers that be). Nevertheless, Lorraine was a pleasure to deal with.

The site manager, Paul Clarke, has been fantastic. Very helpful, understanding and always available. Sometimes it’s the little things that count and Paul has gone above and beyond. Bravo Paul!

From the moment we went into the sales office at Kingsley Manor Thornton it has been an amazing experience for us. Special thanks to Ashley who kept us up to speed throughout our journey. Nothing was to much trouble, often sending updates and photographs as our new build progressed. Massive thanks to Ashley & the rest of the team at Thornton x